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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
1349
LatestTicket
CreatedAt
2/8/2021 10:48:15 AM
UpdatedAt
2/25/2022 9:01:52 AM
Subject
water query
Description
<p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p><p class="MsoNormal">and monitor for low consumption to make average.</p>
Priority
Disposition
27
ConversationType
3
Parent
Account
1347
OpenedBy
AssignedTo
29
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
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History
[{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T10:45:02.564Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:37:52.021Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:56:08.335Z"}]
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UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
17
ResolvedAt
2/25/2022 9:01:52 AM
Thread
ResolvedBy
29
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17
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