Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1629 | 2/15/2021 10:35:21 AM | 11/16/2021 9:27:56 AM | 2 | 1585 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-15T10:32:04.201Z"},{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-15T10:37:39.423Z"},{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-15T10:38:36.506Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-16T09:26:40.874Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 1628 | 2/15/2021 10:31:27 AM | 2/24/2022 10:34:50 AM | water query | check reading requested 15/08/2021 | 27 | 3 | 1584 | 26 | 2 | 23 | 1 | 44 | 641 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-02-15T10:31:50.178Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:25:36.670Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:26:07.257Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:26:14.817Z"}] | 1 | 44 | 2/24/2022 10:34:50 AM | 26 | 12 | ||||||||||||||||||||||
| 1627 | 2/15/2021 9:33:53 AM | 3/28/2022 7:08:29 AM | plumbers letter submitted | repairs done by plumber and plumbers letter submitted.<div>QRC Responce: customer to resubmit plumbers letter.</div><br/><b>Journal Number</b>: [671853]<br/><b>Journal Amount</b>: [99180.13] | 27 | 3 | 1583 | 6 | 2 | 23 | 80 | 96 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-15T09:33:55.190Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:56:34.539Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-15T13:15:22.749Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T07:54:56.132Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-01-07T12:25:43.473Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-01-07T13:27:23.223Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-31T11:11:28.497Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-04T13:56:21.806Z"}] | 1 | 96 | 2 | 3/28/2022 7:08:29 AM | 122828 | 6 | 2 | |||||||||||||||||||||
| 1626 | 2/15/2021 9:14:59 AM | 4/2/2023 4:25:52 PM | six month policy | consumer has requested six months policy application due due high consumption of water and meter not being read.<div><br></div><div>QRC-Response 2023/03/24</div><div>Six months policy done.</div><div>WA has been Cr with R 1 852.01 (Inclusive of Vat)</div><b>Journal Number</b>: [755383],submitted for review and authorization.<div><br><div><br></div></div><br/><b>Journal Amount</b>: [1852.01] | 27 | 3 | 1582 | 15 | 2 | 23 | 80 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-15T09:15:23.272Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:48:32.416Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-29T12:58:36.659Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-04T10:49:26.567Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-21T08:27:14.170Z"}] | 1 | 101 | 4 | 4/2/2023 4:25:45 PM | 144614 | 8 | 8 | |||||||||||||||||||||
| 1625 | 2/15/2021 8:11:11 AM | 2/15/2021 8:11:14 AM | 2 | 1581 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-15T08:07:54.350Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1624 | 2/15/2021 7:48:10 AM | 2/24/2022 10:34:50 AM | water query | <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> | 27 | 3 | 1580 | 26 | 2 | 23 | 1 | 67 | 639 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-02-15T07:48:27.692Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:08:04.497Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T06:57:15.925Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:01:32.328Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:02:12.619Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:16:51.497Z"}] | 1 | 112 | 15 | 2/24/2022 10:34:50 AM | 26 | 15 | |||||||||||||||||||||
| 1623 | 2/15/2021 6:50:44 AM | 2/15/2021 6:50:46 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-15T06:47:26.760Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 1622 | 2/13/2021 11:57:23 AM | 2/25/2022 9:01:52 AM | water query | water query | 27 | 3 | 1578 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:54:07.300Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:59:06.002Z"}] | 77 | 67 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1621 | 2/13/2021 11:54:11 AM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div><br></div><div><p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span></p></div> | 27 | 3 | 1577 | 29 | 2 | 23 | 1 | 67 | 636 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:50:55.349Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:07:39.811Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:25:28.585Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:25:45.125Z"}] | 9 | 123 | 15 | 2/25/2022 9:01:52 AM | 29 | 15 | |||||||||||||||||||||
| 1620 | 2/13/2021 11:50:19 AM | 10/8/2022 10:13:19 AM | water interims are high | water interims are high<div><br></div><div><b><u>QRC RESPONSE: </u></b>Water interim charges are revered once readings are obtained and captured. the query is being closed and the customer needs to advice if they had any leaks repaired in the 2018/2019 period and to re log the query with invoices attached.</div><div>There are no fault/repair reports on water works system for the 2018/2019 period.</div> | 27 | 3 | 1576 | 5 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:47:03.411Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-23T06:47:44.278Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T08:57:19.937Z"}] | 77 | 67 | 10/8/2022 10:13:19 AM | 137606 | 8 | 8 | ||||||||||||||||||||||
| 1619 | 2/13/2021 11:46:07 AM | 4/12/2022 9:43:30 AM | water query | <div>06 Month policy adjustment 2021/06 billing<br><b>Journal Number</b>: [439559]</div><br/><b>Journal Amount</b>: [-R2,368.71] | 27 | 3 | 1575 | 7 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:42:51.196Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:07:18.026Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T11:51:34.144Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:21:09.478Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:27:53.820Z"}] | 1 | 101 | 3 | 4/12/2022 9:43:30 AM | 7 | 3 | ||||||||||||||||||||||
| 1618 | 2/13/2021 11:40:06 AM | 2/25/2022 9:01:52 AM | water interim are high | water interim are high<div>six months policy applied</div><div>Sent email to billing department to assist with change of tariff to proceed with 6 month policy </div><div><br></div><div>Account does not qualify for a 6 months policy</div> | 27 | 3 | 1574 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:36:50.697Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:02:44.760Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:06:34.732Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:22:28.165Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-20T09:31:44.716Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T06:43:18.067Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T07:53:50.515Z"}] | 1 | 101 | 15 | 2/25/2022 9:01:52 AM | 29 | 15 | ||||||||||||||||||||||
| 1617 | 2/13/2021 11:36:45 AM | 2/25/2022 9:01:52 AM | incorrect readings | readings up-to-date | 27 | 3 | 1573 | 29 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:33:29.578Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:09:05.041Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:09:29.977Z"}] | 77 | 44 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1616 | 2/13/2021 11:28:59 AM | 2/24/2022 11:08:12 AM | incorrect readings | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div><b>RESPONSE QRC:</b>LEAK CR,JOURNAL AUTHORISED{842666}</div> | 27 | 3 | 1572 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T11:25:43.392Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:06:13.365Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:13:53.656Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:15:04.171Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T10:10:53.138Z"}] | 9 | 123 | 230 | 2/24/2022 11:08:12 AM | 22 | 230 | ||||||||||||||||||||||
| 1615 | 2/13/2021 11:22:41 AM | 2/24/2022 11:08:12 AM | incorrect readings | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1571 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T11:19:25.433Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:45:54.643Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1614 | 2/13/2021 11:19:15 AM | 2/24/2022 11:08:12 AM | incorrect readings of 2020 | readings up-to-date | 27 | 3 | 1570 | 22 | 4 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T11:15:59.312Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:10:06.619Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:10:27.852Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1613 | 2/13/2021 11:15:31 AM | 2/24/2022 11:08:12 AM | water query | water query<div>Journal Done</div> | 27 | 3 | 1569 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T11:12:15.076Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-28T06:15:27.380Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:16:37.162Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:40:06.463Z"}] | 1 | 101 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1612 | 2/13/2021 11:10:04 AM | 2/24/2022 11:08:12 AM | water query | water query | 27 | 3 | 1568 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T11:06:47.885Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:56:30.931Z"}] | 77 | 67 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1611 | 2/13/2021 11:04:49 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1567 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T11:01:33.483Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:30:41.624Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:31:06.444Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1610 | 2/13/2021 10:56:41 AM | 2/24/2022 11:08:12 AM | Late Termination query | Late Termination | 27 | 3 | 1566 | 22 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:53:25.483Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:49:15.540Z"}] | 77 | 107 | 2/24/2022 11:08:12 AM | 22 | 12 |