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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
1621
LatestTicket
CreatedAt
2/13/2021 11:54:11 AM
UpdatedAt
2/25/2022 9:01:52 AM
Subject
water query
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.&nbsp;<div><br></div><div><br></div><div><p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043&nbsp;705 9123, 043&nbsp;705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">&nbsp;</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup>&nbsp;reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span></p></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1577
OpenedBy
AssignedTo
29
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
636
History
[{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:50:55.349Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:07:39.811Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:25:28.585Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:25:45.125Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
15
ResolvedAt
2/25/2022 9:01:52 AM
Thread
ResolvedBy
29
WasCreatedByCustomer
HasIvrcall
Creator
Updator
15
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