Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1622
-
LatestTicket
-
-
CreatedAt
-
2/13/2021 11:57:23 AM
-
UpdatedAt
-
2/25/2022 9:01:52 AM
-
Subject
-
water query
-
Description
-
water query
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1578
-
OpenedBy
-
-
AssignedTo
-
29
-
Region
-
2
-
Department
-
23
-
QueryType
-
77
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-13T11:54:07.300Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:59:06.002Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
77
-
Subcategory
-
67
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
2/25/2022 9:01:52 AM
-
Thread
-
-
ResolvedBy
-
29
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
12