Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1655 | 2/16/2021 1:43:29 PM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1598 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-16T13:40:11.549Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:07:12.155Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1654 | 2/16/2021 1:39:41 PM | 7/2/2022 1:48:38 PM | water query 6 month policy | water query 6 month policy<div><br></div><div><b><u>QRC RESPONSE: </u></b>Debt written off, query resolved.<br></div> | 27 | 3 | 1597 | 132 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-16T13:36:23.931Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:06:40.328Z"}] | 77 | 67 | 7/2/2022 1:48:37 PM | 8 | 8 | |||||||||||||||||||||||
| 1653 | 2/16/2021 1:36:46 PM | 2/25/2022 1:02:22 PM | water query | water query | 27 | 3 | 1596 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-16T13:33:28.706Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T08:37:17.127Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:06:07.735Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-25T13:02:23.103Z"}] | 1 | 111 | 13 | 2/25/2022 1:02:22 PM | 118751 | 22 | 13 | |||||||||||||||||||||
| 1650 | 2/16/2021 1:24:51 PM | 3/28/2022 7:07:05 AM | Late termination | Late termination <br><b>Journal Number</b>: [827011] | 24 | 3 | 1595 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-16T13:21:34.060Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T07:22:17.773Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-08T10:11:06.564Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:03:42.994Z"}] | 6 | 122 | 20 | 20 | |||||||||||||||||||||||||
| 1649 | 2/16/2021 12:55:42 PM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1594 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-16T12:52:24.695Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:03:17.252Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:16:25.487Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1648 | 2/16/2021 12:46:24 PM | 5/8/2023 8:20:22 AM | 6 month policy | High water consumption reported<br><b>Journal Number</b>: [209146<div>6 month policy processed</div><div>QRC-Response, 2023/02/16</div><div><u><i>Six months policy adjustment done for period 2020/01,journal submitted for review.</i></u></div><div><br></div> | 24 | 3 | 1593 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-16T12:46:26.817Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:02:54.409Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-27T10:06:37.736Z"}] | 1 | 101 | 10 | 142813 | 230 | |||||||||||||||||||||||
| 1647 | 2/16/2021 11:56:37 AM | 2/16/2021 11:56:39 AM | 2 | 1592 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-16T11:53:18.979Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1646 | 2/16/2021 11:04:57 AM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | Received email regarding high water consumption query - 6 month policy to be done.<br/><b>Journal Number</b>: [209038] | 27 | 3 | 1591 | 10 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-16T11:05:00.837Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-14T07:02:44.821Z"}] | 1 | 101 | 11 | 4/12/2022 9:47:18 AM | 10 | 11 | ||||||||||||||||||||||
| 1643 | 2/16/2021 8:24:15 AM | 7/16/2022 8:26:27 AM | plumbers letter submitted | high consumption of water reported to municipality and plumbers letter submitted.<div><br></div><div>Duplicate query closed. Active query under ref #16335<br></div> | 27 | 3 | 1590 | 132 | 3 | 23 | 77 | 96 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-16T08:24:18.081Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:55:37.681Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:02:22.485Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:17:13.182Z"}] | 1 | 96 | 20 | 7/16/2022 8:26:26 AM | 135125 | 3 | 3 | |||||||||||||||||||||
| 1641 | 2/16/2021 8:15:25 AM | 2/2/2022 12:28:44 PM | high electricity consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-16T08:15:41.892Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:01:42.728Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | |||||||||||||||||||||||
| 1642 | 2/16/2021 8:02:21 AM | 2/24/2022 10:44:24 AM | six months policy application | high consumption of water warrants application of six months policy,kindly investigate and resolve.<div>Journal Done</div> | 27 | 3 | 1589 | 28 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-16T08:02:23.354Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T10:49:44.657Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:05:29.133Z"}] | 1 | 101 | 17 | 2/24/2022 10:44:24 AM | 28 | 17 | ||||||||||||||||||||||
| 1640 | 2/16/2021 7:06:49 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-16T07:07:04.785Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:01:00.455Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:21:05.821Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1639 | 2/16/2021 6:24:17 AM | 3/28/2022 6:33:19 AM | leak credit | leak c redit<br><b>Journal Number</b>: [202543]<div>Returned with corrections</div> | 27 | 3 | 1588 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-02-16T06:33:20.026Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-02-16T06:35:24.497Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-27T06:32:06.699Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:00:36.637Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:31:54.714Z"}] | 1 | 96 | 11 | 3/28/2022 6:33:19 AM | 3 | 11 | ||||||||||||||||||||||
| 1637 | 2/15/2021 1:38:19 PM | 2/2/2022 12:28:44 PM | High electricity consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 2 | 44 | 648 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-15T13:35:03.716Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:00:16.830Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:22:09.388Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 1636 | 2/15/2021 1:31:50 PM | 2/2/2022 12:28:44 PM | property ownership | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-15T13:28:32.862Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:59:55.436Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:23:11.501Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1635 | 2/15/2021 1:28:58 PM | 3/28/2022 7:08:29 AM | leak CR adjustment done. | leak CR adjustment done.<br/><b>Journal Number</b>: [143781] | 27 | 3 | 1587 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-02-15T13:25:41.323Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:58:30.980Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T06:44:20.846Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T06:44:27.878Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T06:48:31.388Z"}] | 1 | 96 | 6 | 3/28/2022 7:08:29 AM | 6 | 6 | ||||||||||||||||||||||
| 1634 | 2/15/2021 1:19:26 PM | 2/2/2022 12:28:44 PM | Property sold | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 8 | 61 | 647 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-15T13:16:09.785Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:58:13.166Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:24:11.567Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 1633 | 2/15/2021 1:11:40 PM | 2/2/2022 12:28:44 PM | high electricity consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 2 | 44 | 646 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-15T13:08:22.954Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:57:50.104Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:25:14.450Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 1632 | 2/15/2021 12:15:43 PM | 3/28/2022 7:08:29 AM | incorrect readings | incorrect readings<br/><b>Journal Number</b>: [BJ71843976] | 27 | 3 | 1586 | 6 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-15T12:12:26.236Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-13T06:29:24.870Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-13T06:29:30.586Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:57:19.660Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:00:33.353Z"}] | 1 | 101 | 11 | 3/28/2022 7:08:29 AM | 6 | 11 | ||||||||||||||||||||||
| 1631 | 2/15/2021 11:35:02 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-15T11:31:45.094Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:56:58.445Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:26:22.074Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 |