Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2298 | 3/11/2021 9:02:01 AM | 4/12/2022 9:43:30 AM | water query 6 month policy | water query | 28 | 3 | 2065 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T09:01:44.461Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T07:58:41.454Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:43:46.930Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 2293 | 3/11/2021 8:47:31 AM | 10/30/2021 8:36:43 AM | Water query - meter reading dispute - refund | Water query - meter reading dispute - refund<div>Six months policy adjustment done</div><br/><b>Journal Number</b>: [095626] | 24 | 3 | 2064 | 2 | 23 | 1 | 67 | 1066 | [{"op":"R","uid":"31","un":"xolanit","dt":"2021-03-11T08:47:14.507Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-29T09:14:04.287Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:44:07.582Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:36:43.455Z"}] | 1 | 101 | 20 | 20 | ||||||||||||||||||||||||
| 2296 | 3/11/2021 8:45:11 AM | 2/24/2022 10:44:24 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div><br></div><div>account written off , no adjustment due</div> | 27 | 3 | 2063 | 28 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-11T08:44:56.923Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T10:49:20.688Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:42:49.329Z"}] | 1 | 101 | 20 | 2/24/2022 10:44:24 AM | 28 | 20 | ||||||||||||||||||||||
| 2295 | 3/11/2021 8:41:41 AM | 2/15/2022 7:59:29 AM | water query | water query,nterims reversed 2020/04<div><br></div><div><b>Investigate and Evaluate Six month policy</b>-Period 201904-202003<br><div>interims reversed were more than the actual charge,account does not qualify for 6 months policy.<br><div><br></div><div><br></div></div></div> | 27 | 3 | 2062 | 12 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T08:41:25.911Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T06:29:44.954Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-13T10:02:56.337Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-15T07:57:51.659Z"}] | 1 | 101 | 6 | 2/15/2022 7:59:29 AM | 12 | 6 | ||||||||||||||||||||||
| 2294 | 3/11/2021 8:40:26 AM | 11/13/2021 7:27:11 AM | water | six months policy <br/><b>Journal Number</b>: [428270] | 27 | 3 | 2061 | 12 | 2 | 23 | 1 | 50 | 1064 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-03-11T08:36:50.773Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:44:31.472Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:36:17.617Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T07:19:08.030Z"}] | 1 | 101 | 6 | 11/13/2021 7:27:11 AM | 12 | 6 | |||||||||||||||||||||
| 2291 | 3/11/2021 8:35:07 AM | 11/19/2022 12:52:48 PM | plumbers letter submitted for fixed leak | plumbers letter submitted for fixed leak which affects flats: flat16; flat30; flat43.<div><br></div><div>QRC RESPONSE: Query closed due to no plumbers letter traced</div><div>Water consumption is very minimal as this is the passyard account</div><div>Arrears is due to insufficient payment history</div> | 27 | 3 | 2060 | 17 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T08:34:50.896Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:45:02.192Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-18T13:06:41.782Z"}] | 1 | 96 | 20 | 11/19/2022 12:52:48 PM | 3 | 3 | ||||||||||||||||||||||
| 2292 | 3/11/2021 8:31:31 AM | 2/24/2022 10:44:24 AM | WATER LEAK CONSUMER SUBMITTED PLUMBERS LETTER | WATERC LEAK CONSUMER SUBMITTED PLUMBERS LETTER | 30 | 3 | 2059 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-11T08:31:14.451Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:45:28.245Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-18T10:46:14.037Z"}] | 1 | 96 | 20 | 20 | |||||||||||||||||||||||||
| 2290 | 3/11/2021 8:28:04 AM | 2/24/2022 12:27:27 PM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2058 | 31 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"31","un":"xolanit","dt":"2021-03-11T08:27:47.226Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:45:52.289Z"}] | 9 | 123 | 20 | 2/24/2022 12:27:27 PM | 31 | 20 | ||||||||||||||||||||||
| 2289 | 3/11/2021 8:22:49 AM | 2/24/2022 10:34:50 AM | water query | water query<div>Journal Done</div> | 27 | 3 | 2057 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T08:22:32.482Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T08:22:40.691Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:29:20.116Z"}] | 1 | 101 | 17 | 2/24/2022 10:34:50 AM | 26 | 17 | ||||||||||||||||||||||
| 2288 | 3/11/2021 8:18:22 AM | 2/24/2022 10:34:50 AM | high water consumption | consumer states that reading taken on 2020/05/24 is incorrect. kindly investigate and resolve.<div>Journal Done</div> | 27 | 3 | 2056 | 26 | 2 | 23 | 1 | 67 | 1061 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T08:18:05.185Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-25T06:55:35.742Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:24:55.831Z"}] | 1 | 101 | 17 | 2/24/2022 10:34:50 AM | 26 | 17 | |||||||||||||||||||||
| 2287 | 3/11/2021 8:06:20 AM | 3/28/2022 6:35:04 AM | water | six months policy applied<br/><b>Journal Number</b>: [428275]<br/><b>Journal Amount</b>: [-R3,251.91] | 27 | 3 | 2055 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-03-11T08:02:45.015Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-17T10:45:04.476Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:36:23.822Z"}] | 1 | 95 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 2286 | 3/11/2021 7:52:10 AM | 2/24/2022 10:34:50 AM | water query 6 month policy | water query<div><br></div><div>ADJUSTMENT DONE =DUPLICATE METER</div> | 27 | 3 | 2054 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T07:51:53.438Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T07:52:43.302Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:10:51.759Z"}] | 1 | 112 | 11 | 2/24/2022 10:34:50 AM | 26 | 11 | ||||||||||||||||||||||
| 2285 | 3/11/2021 7:46:24 AM | 3/28/2022 7:08:29 AM | leak credit journal done | leak credit journal done<br/><b>Journal Number</b>: [428394] | 27 | 3 | 2053 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-11T07:42:48.645Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:46:16.618Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:34:49.001Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:32:49.159Z"}] | 1 | 96 | 11 | 3/28/2022 7:08:29 AM | 6 | 11 | ||||||||||||||||||||||
| 2282 | 3/11/2021 7:45:21 AM | 2/24/2022 10:34:50 AM | water query | water query<div>journal done</div> | 27 | 3 | 2052 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T07:45:04.871Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T10:11:05.673Z"}] | 1 | 112 | 6 | 2/24/2022 10:34:50 AM | 26 | 6 | ||||||||||||||||||||||
| 2281 | 3/11/2021 7:31:40 AM | 2/24/2022 10:34:50 AM | Late termination | Late termination,indigent account cancelled .<div>Consumer to re- apply or change the ownership.</div> | 27 | 3 | 2051 | 26 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-11T07:31:23.679Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T10:06:48.823Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T10:07:32.051Z"}] | 77 | 107 | 2/24/2022 10:34:50 AM | 26 | 12 | |||||||||||||||||||||||
| 2277 | 3/11/2021 7:11:59 AM | 2/24/2022 12:27:27 PM | Water query - high consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 2050 | 31 | 2 | 23 | 1 | 67 | 1055 | [{"op":"R","uid":"31","un":"xolanit","dt":"2021-03-11T07:11:42.770Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:47:49.875Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-18T06:45:53.688Z"}] | 9 | 123 | 11 | 2/24/2022 12:27:27 PM | 31 | 11 | |||||||||||||||||||||
| 2278 | 3/11/2021 7:09:52 AM | 4/12/2022 9:43:30 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div>journal processed for an over read 2020/06-2021/01</div><br/><b>Journal Number</b>: [784837]<br/><b>Journal Amount</b>: [3342.93] | 25 | 3 | 2049 | 7 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-11T07:09:35.781Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:48:15.331Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-18T07:18:41.697Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-19T08:59:05.827Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-06T07:55:15.778Z"}] | 9 | 123 | 4 | 4/12/2022 9:43:30 AM | 7 | 4 | ||||||||||||||||||||||
| 2276 | 3/11/2021 6:51:20 AM | 2/24/2022 10:44:24 AM | FIRE LEVY QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2048 | 28 | 2 | 23 | 77 | 105 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-11T06:51:14.255Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T13:15:51.975Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:48:41.456Z"}] | 9 | 123 | 20 | 2/24/2022 10:44:24 AM | 28 | 20 | ||||||||||||||||||||||
| 2275 | 3/10/2021 1:43:47 PM | 3/2/2022 8:22:38 AM | ELECTRICITY QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 2047 | 37 | 2 | 23 | 77 | 102 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T13:40:27.478Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-10T13:40:45.791Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:25:22.842Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:49:05.823Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T11:48:45.959Z"}] | 9 | 123 | 6 | 3/2/2022 8:22:38 AM | 37 | 6 | ||||||||||||||||||||||
| 2274 | 3/10/2021 1:32:26 PM | 3/28/2022 6:35:04 AM | water leak | water leak fixed by water works <br/><b>Journal Number</b>: [428085]<br/><b>Journal Amount</b>: [210423.16] | 27 | 3 | 2046 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-03-10T13:32:12.499Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-17T10:44:01.465Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T06:42:52.398Z"}] | 1 | 96 | 3/28/2022 6:35:04 AM | 5 | 2 |