Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2277
LatestTicket
CreatedAt
3/11/2021 7:11:59 AM
UpdatedAt
2/24/2022 12:27:27 PM
Subject
Water query - high consumption
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition
27
ConversationType
3
Parent
Account
2050
OpenedBy
AssignedTo
31
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1055
History
[{"op":"R","uid":"31","un":"xolanit","dt":"2021-03-11T07:11:42.770Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T07:47:49.875Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-18T06:45:53.688Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
11
ResolvedAt
2/24/2022 12:27:27 PM
Thread
ResolvedBy
31
WasCreatedByCustomer
HasIvrcall
Creator
Updator
11