Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3557 | 4/23/2021 9:23:15 AM | 3/28/2022 6:35:04 AM | REMOVE DOG TAX | NO DOGS ON PROPERTY<br/><b>Journal Number</b>: [256834]<br/><b>Journal Amount</b>: [-R328.99] | 27 | 3 | 3032 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-04-23T09:23:18.586Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:10:22.269Z"}] | 109 | 75 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 3558 | 4/23/2021 9:08:13 AM | 5/18/2022 10:28:01 AM | Leak Credit | Kindly assess a leak on this account for the period 2021/03<br/><b>Journal Amount</b>: [302649.20] | 27 | 3 | 3031 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T09:08:16.156Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T08:08:37.788Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:23:57.069Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-18T10:27:30.728Z"}] | 1 | 96 | 2 | 5/18/2022 10:28:01 AM | 172 | 2 | ||||||||||||||||||||||
| 3553 | 4/23/2021 8:45:37 AM | 10/15/2022 7:39:23 AM | Leak Credit | Kindly assess a leak for this account for the period 202006-202101<div><b>Plumber's letter received.</b></div><div><b>leak credit applied</b></div><br/><b>Journal Number</b>: [994461] | 27 | 3 | 3030 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-23T08:45:39.563Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:47:41.137Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:58:15.177Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-17T09:44:21.661Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-17T06:55:34.419Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-21T09:11:41.763Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-18T07:55:40.371Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-13T10:17:34.390Z"}] | 1 | 96 | 12 | 10/15/2022 7:39:23 AM | 3 | 3 | ||||||||||||||||||||||
| 3552 | 4/23/2021 8:42:34 AM | 11/21/2021 11:23:30 AM | water /leak plumbers submitted | water /leak | 30 | 3 | 3029 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-23T08:42:26.654Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-29T12:48:28.472Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:23:19.927Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3551 | 4/23/2021 8:31:30 AM | 7/17/2022 9:04:38 AM | Six months policy | Please assess account for six months policy for period 2018/04-2020/08.<div><br></div><div>Duplicate query resolved on ref #3572</div> | 27 | 3 | 3028 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T08:31:32.992Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:21:57.692Z"}] | 1 | 101 | 14 | 7/17/2022 9:04:38 AM | 135163 | 3 | 3 | |||||||||||||||||||||
| 3549 | 4/23/2021 8:27:41 AM | 11/21/2021 11:21:27 AM | High consumption | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">The consumer is querying the high charge in his water account for the month of February 2021.</span> | 30 | 3 | 3027 | 2 | 23 | 1 | 67 | 1567 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T08:27:42.939Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:20:24.302Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3547 | 4/23/2021 8:26:58 AM | 3/28/2022 6:33:19 AM | water meter C-CGL 813 allocated for account number 10298302 ERF 1241 | water meter C-CGL 813 allocated for account number 10298302 ERF 1241<br/><b>Journal Number</b>: [256852]<br/><b>Journal Amount</b>: [R104,106.73] | 27 | 3 | 3025 | 3 | 2 | 23 | 1 | 65 | 1573 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-04-23T08:27:00.402Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-23T10:41:31.634Z"}] | 1 | 65 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 3545 | 4/23/2021 8:25:04 AM | 3/28/2022 6:35:04 AM | REMOVE DOG TAX | NO DOGS ON PROPERTY<br/><b>Journal Number</b>: [272134]<br/><b>Journal Amount</b>: [-R491.00] | 27 | 3 | 3026 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-04-23T08:25:06.604Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:34:16.433Z"}] | 109 | 75 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 3547 | 4/23/2021 8:20:05 AM | 3/28/2022 6:33:19 AM | electricity meter 16827597 not located to section 2 farm no.895 | electricity meter 16827597 not located to section 3 farm no.895 ,located to account number 10038046 on section section 2.<br/><b>Journal Number</b>: [256868]<br/><b>Journal Amount</b>: [R24,580.06] | 27 | 3 | 3025 | 3 | 2 | 23 | 2 | 46 | 1575 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-04-23T08:20:07.962Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-23T10:42:29.717Z"}] | 2 | 46 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 3548 | 4/23/2021 8:19:16 AM | 1/5/2022 1:48:43 PM | Leak letter | Plumber's letter submitted by consumer and filed. | 27 | 3 | 3024 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T08:19:18.647Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:19:50.371Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:48:18.684Z"}] | 1 | 96 | 4 | 1/5/2022 1:48:43 PM | 173 | 4 | ||||||||||||||||||||||
| 3546 | 4/23/2021 8:15:29 AM | 11/21/2021 11:19:26 AM | Leak letter | Plumber's report submitted by consumer and filed. | 30 | 3 | 3023 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T08:15:31.134Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:19:15.355Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3544 | 4/23/2021 7:47:22 AM | 5/19/2022 7:53:10 AM | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER | 30 | 3 | 3021 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-23T07:47:24.023Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:18:33.280Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-25T12:31:14.301Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-25T06:29:41.123Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3542 | 4/23/2021 7:45:33 AM | 3/28/2022 6:35:04 AM | REMOVE DOG TAX | NO DOGS ON PROPERTY<br/><b>Journal Number</b>: [272169]<br/><b>Journal Amount</b>: [-R131.00] | 27 | 3 | 3022 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-04-23T07:45:35.748Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-04-23T07:48:45.678Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:37:30.157Z"}] | 109 | 75 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 3543 | 4/23/2021 7:33:57 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY | 30 | 3 | 3020 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-23T07:33:59.814Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T11:47:20.802Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:17:41.575Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3539 | 4/22/2021 12:59:25 PM | 9/7/2022 12:25:33 PM | WATER QUERY | CONSUMER QUERYING WATER CHARGES FOR THE MONTH OF NOVEMBER 2020<div><br></div><div>Query resolved under ref #2734</div> | 27 | 3 | 3019 | 11 | 3 | 23 | 1 | 44 | 1563 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-04-22T12:59:17.947Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:17:00.421Z"}] | 1 | 101 | 14 | 9/7/2022 12:25:32 PM | 3 | 3 | |||||||||||||||||||||
| 3539 | 4/22/2021 12:59:15 PM | 4/22/2021 12:59:18 PM | 2 | 3019 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-04-22T12:59:08.088Z"}] | 28 | |||||||||||||||||||||||||||||||||||
| 3537 | 4/22/2021 10:10:41 AM | 7/21/2021 12:17:09 PM | High consumption | Kindly a assess a high consumption fir the period 202006 | 27 | 3 | 3018 | 74 | 2 | 23 | 1 | 67 | 1562 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T10:10:43.526Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:17:15.785Z"}] | 1 | 67 | 7/21/2021 12:17:09 PM | 172 | 14 | ||||||||||||||||||||||
| 3537 | 4/22/2021 10:08:51 AM | 7/21/2021 12:16:35 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 3018 | 12 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T10:08:53.573Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:39:52.162Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:16:43.737Z"}] | 1 | 44 | 7/21/2021 12:16:35 PM | 12 | 14 | |||||||||||||||||||||||
| 3535 | 4/22/2021 9:57:00 AM | 2/13/2022 10:06:17 AM | High consumption | Kindly assess a high consumption on this account for the period 202012<div>debit result on 6 months policy for 201912 period.</div> | 27 | 3 | 3017 | 74 | 2 | 23 | 1 | 67 | 1561 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T09:57:02.590Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:16:14.443Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T09:03:46.108Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T10:05:06.146Z"}] | 1 | 101 | 6 | 2/13/2022 10:06:17 AM | 172 | 6 | |||||||||||||||||||||
| 3534 | 4/22/2021 9:55:24 AM | 3/28/2022 6:35:04 AM | LATE TERMINATION | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Please assist with late termination property was registered in 2008 but water was terminated in 2016.</span><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><br><b>Journal Number</b>: [842478] pending approval<div><b>Journal Amount</b>: [842478]Approved.</div><div><br><div><br></div><div><b>RESPONSE QRC</b>:LATE TERM ,JOURNAL{842478} AUTHORISED</div><br><br></div> | 27 | 3 | 3016 | 5 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T09:55:16.902Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-14T13:20:26.381Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T09:19:01.963Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:10:10.838Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:47:55.998Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:13:50.973Z"}] | 6 | 122 | 14 | 3/28/2022 6:35:04 AM | 5 | 14 |