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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3539
LatestTicket
CreatedAt
4/22/2021 12:59:25 PM
UpdatedAt
9/7/2022 12:25:33 PM
Subject
WATER QUERY
Description
CONSUMER QUERYING WATER CHARGES FOR THE MONTH OF NOVEMBER 2020<div><br></div><div>Query resolved under ref #2734</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3019
OpenedBy
AssignedTo
11
Region
3
Department
23
QueryType
1
SubQueryType
44
Escalation
EscalationCron
1563
History
[{"op":"R","uid":"28","un":"samanthaj","dt":"2021-04-22T12:59:17.947Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:17:00.421Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
9/7/2022 12:25:32 PM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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