Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3549
LatestTicket
CreatedAt
4/23/2021 8:27:41 AM
UpdatedAt
11/21/2021 11:21:27 AM
Subject
High consumption
Description
<span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">The consumer is querying the high charge in his water account for the month of February 2021.</span>
Priority
Disposition
30
ConversationType
3
Parent
Account
3027
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1567
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-23T08:27:42.939Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T11:20:24.302Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
14