Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3653 | 4/28/2021 12:12:34 PM | 7/21/2021 12:21:19 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 3108 | 132 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T12:12:24.156Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:24:26.576Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:21:29.780Z"}] | 1 | 44 | 7/21/2021 12:21:19 PM | 230 | 14 | |||||||||||||||||||||||
| 3652 | 4/28/2021 12:08:09 PM | 11/22/2021 7:13:45 AM | High consumption | Kindly assess a high consumption for this account ,for the period 202004<div><br></div><div>SIX MONTHS POLICY DONE</div><br/><b>Journal Number</b>: [977507] | 27 | 3 | 3107 | 74 | 4 | 23 | 1 | 67 | 1649 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T12:07:58.467Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:15:27.450Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:13:45.496Z"}] | 1 | 101 | 11 | 11/22/2021 7:13:45 AM | 172 | 11 | |||||||||||||||||||||
| 3651 | 4/28/2021 12:04:13 PM | 11/22/2021 7:13:16 AM | High consumption | Kindly assess a high consumption for this account for the period 202007 | 30 | 3 | 3106 | 2 | 23 | 1 | 67 | 1648 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T12:04:02.176Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:13:06.966Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3650 | 4/28/2021 11:55:21 AM | 10/27/2022 10:37:58 AM | High consumption | Kindly assess a high consumption on this account for the period 202002-202012 <div><br></div><div>Do not qualify for 6 month policy</div> | 27 | 3 | 3105 | 15 | 4 | 23 | 1 | 67 | 1646 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T11:55:10.871Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:12:30.548Z"}] | 1 | 101 | 14 | 10/27/2022 10:37:58 AM | 10 | 10 | |||||||||||||||||||||
| 3649 | 4/28/2021 11:53:04 AM | 11/22/2021 7:12:03 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION CHARGED ON AUGUST 2020 ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3104 | 2 | 23 | 1 | 67 | 1647 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T11:52:53.168Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T11:55:15.800Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:11:46.631Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3646 | 4/28/2021 11:28:57 AM | 5/17/2022 8:51:08 AM | Water query | Water query - leak <div><br></div><div>Kindly also check, Ref: 25150- meter changed or incorrect meter number.</div> | 27 | 3 | 3103 | 20 | 2 | 23 | 1 | 67 | 1643 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T11:33:06.168Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T11:34:04.096Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T09:00:34.376Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T09:00:51.383Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T09:02:52.992Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:11:08.759Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-12-08T10:50:56.402Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T07:54:52.050Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T07:56:13.896Z"}] | 1 | 96 | 214 | 5/17/2022 8:51:08 AM | 20 | 214 | |||||||||||||||||||||
| 3621 | 4/28/2021 11:13:17 AM | 5/17/2022 8:51:08 AM | Water query | Water query- high water consumption<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3102 | 20 | 2 | 23 | 1 | 67 | 1640 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T11:17:27.113Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T11:19:36.565Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-28T11:20:17.431Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:53:58.061Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:07:50.057Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:35:28.572Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-08T09:48:46.019Z"}] | 1 | 101 | 214 | 5/17/2022 8:51:08 AM | 20 | 214 | |||||||||||||||||||||
| 3645 | 4/28/2021 11:08:58 AM | 11/20/2022 7:33:19 AM | Six months policy | Kindly assess a high water consumption for this account for the period 201903-202011<div><br></div><div>QRC RESPONSE:</div><div>DEBT WRITTEN OFF ON 202106, CLEARED THE ACOUNT.</div> | 27 | 3 | 3101 | 15 | 4 | 23 | 1 | 67 | 1641 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T11:08:48.027Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:06:57.577Z"}] | 1 | 101 | 14 | 11/20/2022 7:33:18 AM | 6 | 6 | |||||||||||||||||||||
| 3642 | 4/28/2021 10:58:00 AM | 9/7/2022 12:20:58 PM | High consumption | Kindly assess a high consumption<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [113956]<br/><b>Journal Amount</b>: [-R7,707.08] | 27 | 3 | 3100 | 74 | 4 | 23 | 1 | 67 | 1636 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T10:57:49.445Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:05:56.097Z"},{"op":"R","uid":"1209","un":"siphokazino","dt":"2022-04-29T07:18:21.106Z"}] | 1 | 101 | 14 | 9/7/2022 12:20:54 PM | 3 | 3 | |||||||||||||||||||||
| 3641 | 4/28/2021 10:46:47 AM | 11/22/2021 7:04:10 AM | LATE TERMINATION QUERY | LATE TERMINATION QUERY. CONSUMER ALSO QUERIED HIGH WATER CONSUMPTION PRIOR TO LATE TERMINATION.<div>THE BP HAS BEEN DOWNLOADED AND CAPTURED.</div><br/><b>Journal Number</b>: [854395] | 27 | 3 | 3099 | 74 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T10:46:35.543Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T10:49:24.015Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-15T10:49:42.672Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-21T09:53:08.878Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:58:39.835Z"}] | 6 | 122 | 14 | 11/22/2021 7:04:10 AM | 172 | 14 | ||||||||||||||||||||||
| 3640 | 4/28/2021 10:38:31 AM | 2/27/2022 11:23:46 AM | High consumption | Kindly assess a high consumption for the period 202004-202012 <div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [051422] | 24 | 3 | 3098 | 4 | 23 | 1 | 67 | 1635 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T10:38:20.846Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:57:59.638Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-27T11:22:54.617Z"}] | 1 | 101 | 15 | 124742 | 15 | |||||||||||||||||||||||
| 3638 | 4/28/2021 10:28:17 AM | 4/12/2022 9:47:18 AM | High consumption | Kindly assess a high consumption for the period 202004-202012<div><b>Assess Six month policy</b> -Period 202003-202011</div><div><br></div><div>SIX MONTHS POLICY ADJUSTED </div><br/><b>Journal Number</b>: [815044] | 24 | 3 | 3097 | 4 | 23 | 1 | 67 | 1634 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T10:28:06.686Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-10T11:00:36.861Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:56:59.392Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-16T12:34:41.453Z"},{"op":"R","uid":"1208","un":"xolar","dt":"2022-04-09T07:22:38.180Z"}] | 1 | 101 | 15 | 124067 | 15 | |||||||||||||||||||||||
| 3637 | 4/28/2021 10:23:06 AM | 11/26/2022 10:37:43 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION - WATER CHARGE DUPLICATION ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT</div><br/><b>Journal Number</b>: [113959]<br/><b>Journal Amount</b>: [477,01] | 25 | 3 | 3096 | 15 | 2 | 23 | 1 | 67 | 1633 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T10:22:55.744Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T10:25:04.946Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:56:07.147Z"}] | 1 | 101 | 14 | 11/26/2022 10:37:42 AM | 8 | 8 | |||||||||||||||||||||
| 3636 | 4/28/2021 9:53:12 AM | 7/21/2021 12:20:40 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 10 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T09:53:01.502Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:37:34.509Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:20:51.761Z"}] | 1 | 44 | 7/21/2021 12:20:40 PM | 10 | 14 | ||||||||||||||||||||||||
| 3635 | 4/28/2021 9:50:14 AM | 2/15/2022 11:45:46 AM | no readings for 4 month | no readings for 4 months | 27 | 3 | 3094 | 14 | 2 | 23 | 1 | 47 | 1631 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T09:50:03.542Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T09:52:13.729Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:55:01.564Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-15T11:45:39.753Z"}] | 1 | 101 | 13 | 2/15/2022 11:45:46 AM | 14 | 13 | |||||||||||||||||||||
| 3629 | 4/28/2021 9:41:20 AM | 11/22/2021 6:54:34 AM | Six months policy | Please assess account for six months policy for period 2018/10-2019/05 | 30 | 3 | 3093 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-28T09:45:29.945Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:54:24.073Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3633 | 4/28/2021 9:29:30 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3091 | 18 | 2 | 23 | 1 | 67 | 1628 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T09:29:32.346Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T09:30:35.408Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:53:25.300Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 3632 | 4/28/2021 9:26:55 AM | 11/22/2021 6:52:59 AM | High consumption | Kindly assess a high water consumption for this account ,for period 202004 | 30 | 3 | 3092 | 4 | 23 | 1 | 67 | 1629 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T09:26:44.165Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:52:51.136Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3631 | 4/28/2021 9:19:44 AM | 2/13/2022 10:28:43 AM | High consumption | Kindly assess a high consumption on this account for the period 202004 | 27 | 3 | 3090 | 74 | 4 | 23 | 1 | 67 | 1626 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T09:19:33.051Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:52:06.396Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:27:44.186Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:28:43.490Z"}] | 1 | 101 | 13 | 2/13/2022 10:28:43 AM | 172 | 13 | |||||||||||||||||||||
| 3627 | 4/28/2021 9:12:19 AM | 11/22/2021 6:51:36 AM | High consumption | Kindly assess a highwater consumption on this account for the period 2021/02 | 30 | 3 | 3089 | 2 | 23 | 1 | 67 | 1625 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T09:12:08.604Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T06:51:26.668Z"}] | 1 | 101 | 14 | 14 |