Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3925 | 5/6/2021 9:25:57 AM | 6/13/2021 10:39:17 AM | Invalid query logged | Query logged with no details, therefore voided | 4 | 3 | 3326 | 74 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T09:25:51.912Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:37:21.688Z"}] | 2 | 103 | 6/13/2021 10:39:17 AM | 172 | 3 | |||||||||||||||||||||||
| 3927 | 5/6/2021 9:25:23 AM | 7/5/2021 7:04:16 PM | REVERSAL OF INDIGENT DISCOUNT | CONSUMER QUERYING THE REVERSALS OF INDIGENT SUBSIDY DSCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>INDIGENT REINSTATED AND WRITE OFF PROC IN JUNE 2021. QUERY RESOLVED</div> | 27 | 3 | 3325 | 14 | 2 | 23 | 12 | 75 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:29:22.847Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T19:00:55.828Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T19:03:05.947Z"}] | 12 | 75 | 7/5/2021 7:04:16 PM | 14 | 2 | |||||||||||||||||||||||
| 3926 | 5/6/2021 9:16:13 AM | 2/27/2022 10:59:09 AM | high water consumption | kindly investigate high water charges raised on this account.<div>6 months policy adjustment done for 202010.</div><br/><b>Journal Number</b>: [814961]<br/><b>Journal Amount</b>: [-R4,664.54] | 27 | 3 | 3324 | 12 | 2 | 23 | 1 | 67 | 1849 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T09:20:11.931Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:35:05.266Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T08:57:29.508Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T08:57:44.310Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T08:58:10.075Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T10:58:50.426Z"}] | 1 | 101 | 3 | 2/27/2022 10:59:09 AM | 12 | 3 | |||||||||||||||||||||
| 3923 | 5/6/2021 9:14:47 AM | 2/13/2022 8:08:57 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE. Journal processed and approved. Query resolved. | 27 | 3 | 3323 | 14 | 2 | 23 | 1 | 67 | 1848 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:18:46.054Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:32:28.048Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:07:04.582Z"}] | 1 | 101 | 214 | 2/13/2022 8:08:57 AM | 14 | 214 | |||||||||||||||||||||
| 3924 | 5/6/2021 9:14:41 AM | 5/6/2021 9:14:43 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T09:18:39.692Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 3922 | 5/6/2021 9:10:57 AM | 7/17/2022 8:06:25 AM | log query | incorrect water interim charge, consumer uses tank water only<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>Interims is an automated process which is raised when no actual reading is updated.</div><div>Kindly refer to Meter reading section to update readings</div> | 27 | 3 | 3322 | 7 | 2 | 23 | 1 | 44 | 1847 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-06T09:14:56.307Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:31:42.170Z"}] | 1 | 111 | 14 | 7/17/2022 8:06:25 AM | 135151 | 3 | 3 | ||||||||||||||||||||
| 3921 | 5/6/2021 9:07:58 AM | 3/28/2022 7:23:36 AM | BE REVERSAL | BE REVERSAL<br/><b>Journal Number</b>: [426966]<br/><b>Journal Amount</b>: [-R13,092.86] | 27 | 3 | 3321 | 13 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T09:07:41.248Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:38:40.880Z"}] | 2 | 103 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 3920 | 5/6/2021 9:07:38 AM | 4/25/2023 10:02:14 AM | HIGH WATER CHARGE | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3320 | 15 | 2 | 23 | 1 | 67 | 1846 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:11:36.868Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:30:39.604Z"}] | 1 | 101 | 14 | 4/25/2023 10:02:14 AM | 145686 | 11 | 11 | ||||||||||||||||||||
| 3919 | 5/6/2021 9:05:10 AM | 5/6/2021 9:05:17 AM | 1 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-05-06T09:09:13.665Z"}] | 184 | ||||||||||||||||||||||||||||||||||||
| 3910 | 5/6/2021 9:03:52 AM | 1/3/2023 12:53:43 PM | leak credit done | leak credit done <br><b>Journal Number</b>: [487857]<div><br></div><div><b>qrc response</b></div><div><b>leak credit processed on account for 2019 period, date processed 02/01/2023, journal waiting to be authorized</b></div> | 24 | 3 | 3319 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T09:03:35.611Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-10T13:44:49.204Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:30:00.995Z"}] | 1 | 96 | 14 | 141132 | 11 | |||||||||||||||||||||||
| 3916 | 5/6/2021 9:02:58 AM | 2/14/2022 12:59:35 PM | High consumption | <p class="MsoNormal"><span lang="EN-US">Please assist consumer is querying the high water consumption charged on the current account, consumer was charged only 1km on the previous account.<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US">Journal processed and approved. Query resolved.</span></p> | 27 | 3 | 3316 | 75 | 2 | 23 | 1 | 67 | 1845 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T09:03:00.988Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:29:21.599Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:57:56.301Z"}] | 1 | 101 | 214 | 2/14/2022 12:59:35 PM | 173 | 214 | |||||||||||||||||||||
| 3919 | 5/6/2021 9:02:02 AM | 5/6/2021 9:02:04 AM | 2 | 3318 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-05-06T09:06:01.016Z"}] | 184 | |||||||||||||||||||||||||||||||||||
| 3918 | 5/6/2021 8:59:38 AM | 2/25/2023 10:34:21 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER,INTERIMS BILLED. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Adjustment Done 202206 account in order</div> | 27 | 3 | 3317 | 15 | 2 | 23 | 1 | 67 | 1844 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:03:37.424Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:28:40.515Z"}] | 1 | 50 | 14 | 2/25/2023 10:34:21 AM | 17 | 17 | |||||||||||||||||||||
| 3917 | 5/6/2021 8:57:42 AM | 11/22/2021 11:28:15 AM | water | leak credit water<br><b>Journal Number</b>: [536693]<div><br></div><div><b>RESPONSE QRC</b> :Leak CR, Journal {536693} Authorized.</div> | 27 | 3 | 3315 | 12 | 4 | 23 | 1 | 50 | 1842 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-06T08:57:25.384Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T12:25:59.555Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:28:15.807Z"}] | 1 | 96 | 230 | 11/22/2021 11:28:15 AM | 12 | 230 | |||||||||||||||||||||
| 3915 | 5/6/2021 8:55:57 AM | 2/10/2022 2:31:32 PM | water | leak credit wa<br/><b>Journal Number</b>: [536701]<br/><b>Journal Amount</b>: [-R8,862.74] | 27 | 3 | 3314 | 12 | 2 | 23 | 1 | 50 | 1841 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-06T08:55:40.402Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:27:40.756Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-10T14:30:10.918Z"}] | 1 | 96 | 3 | 2/10/2022 2:31:32 PM | 12 | 3 | |||||||||||||||||||||
| 3914 | 5/6/2021 8:53:50 AM | 5/13/2022 12:35:42 PM | High consumption | <p class="MsoNormal">The consumer is disputing her water charges that date back to January 2020. Kindly assist in looking into this account and giving clarity on the water charges and the KL related to it.</p><p class="MsoNormal">ACCOUNT DOES NOT QUALIFY FOR SIX MONTHS POLICY</p><p class="MsoNormal"><o:p></o:p></p> | 27 | 3 | 3313 | 75 | 2 | 23 | 1 | 67 | 1840 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T08:53:52.062Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:26:05.198Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T09:58:51.075Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-13T12:35:22.399Z"}] | 1 | 101 | 15 | 5/13/2022 12:35:42 PM | 123775 | 173 | 15 | ||||||||||||||||||||
| 3913 | 5/6/2021 8:52:31 AM | 2/15/2022 7:57:17 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING INTERIMS BILLED AND INTEREST INCURRED. KINDLY INVESTIGATE AND RESOLVE.<div>request current reading at water works.</div> | 27 | 3 | 3312 | 14 | 2 | 23 | 1 | 67 | 1839 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T08:56:30.184Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T11:59:48.384Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:25:13.241Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-15T07:55:55.380Z"}] | 1 | 101 | 6 | 2/15/2022 7:57:17 AM | 14 | 6 | |||||||||||||||||||||
| 3912 | 5/6/2021 8:47:06 AM | 7/17/2022 7:34:50 AM | high water charges | kindly investigate high water consumption charges raised on this account.<div><br></div><div><b><u>QRC RESPONSE</u>: Query closed due to insufficient information</b></div><div>Consumption is billed based on readings which records usage. High water usage cannot be investigated without providing more information.</div><div>Enquire with consumer if any leaks were repaired or advise consumer to appoint a plumber to check for leaks.</div><div><br></div><div>Account last paid 2018/09</div><div>Query closed</div> | 27 | 3 | 3311 | 17 | 2 | 23 | 1 | 67 | 1838 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T08:51:06.262Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:24:14.096Z"}] | 1 | 101 | 14 | 7/17/2022 7:24:37 AM | 135148 | 3 | 3 | ||||||||||||||||||||
| 3909 | 5/6/2021 8:32:11 AM | 2/18/2022 10:15:24 AM | LATE TERMINATION QUERY | CONSUMER SOLD PROPERTY. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3310 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T08:36:10.663Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:01:43.984Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:23:02.068Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:12:47.106Z"}] | 6 | 122 | 214 | 2/18/2022 10:15:24 AM | 14 | 214 | ||||||||||||||||||||||
| 3908 | 5/6/2021 8:29:15 AM | 7/21/2021 12:24:07 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 3309 | 4 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T08:28:58.180Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:07:36.172Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:24:20.682Z"}] | 1 | 44 | 7/21/2021 12:24:07 PM | 4 | 14 |