Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
3926
LatestTicket
CreatedAt
5/6/2021 9:16:13 AM
UpdatedAt
2/27/2022 10:59:09 AM
Subject
high water consumption
Description
kindly investigate high water charges raised on this account.<div>6 months policy adjustment done for 202010.</div><br/><b>Journal Number</b>: [814961]<br/><b>Journal Amount</b>: [-R4,664.54]
Priority
Disposition
27
ConversationType
3
Parent
Account
3324
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1849
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T09:20:11.931Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:35:05.266Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T08:57:29.508Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T08:57:44.310Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T08:58:10.075Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T10:58:50.426Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
3
ResolvedAt
2/27/2022 10:59:09 AM
Thread
ResolvedBy
12
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3