Details

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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
3914
LatestTicket
CreatedAt
5/6/2021 8:53:50 AM
UpdatedAt
5/13/2022 12:35:42 PM
Subject
High consumption
Description
<p class="MsoNormal">The consumer is disputing her water charges that date back to January 2020. Kindly assist in looking into this account and giving clarity on the water charges and the KL related to it.</p><p class="MsoNormal">ACCOUNT DOES NOT QUALIFY FOR SIX MONTHS POLICY</p><p class="MsoNormal"><o:p></o:p></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
3313
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1840
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T08:53:52.062Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:26:05.198Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T09:58:51.075Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-13T12:35:22.399Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
15
ResolvedAt
5/13/2022 12:35:42 PM
Thread
123775
ResolvedBy
173
WasCreatedByCustomer
HasIvrcall
Creator
Updator
15