Delete

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

3914

LatestTicket

CreatedAt

5/6/2021 8:53:50 AM

UpdatedAt

5/13/2022 12:35:42 PM

Subject

High consumption

Description

<p class="MsoNormal">The consumer is disputing her water charges that date back to January 2020. Kindly assist in looking into this account and giving clarity on the water charges and the KL related to it.</p><p class="MsoNormal">ACCOUNT DOES NOT QUALIFY FOR SIX MONTHS POLICY</p><p class="MsoNormal"><o:p></o:p></p>

Priority

Disposition

27

ConversationType

3

Parent

Account

3313

OpenedBy

AssignedTo

75

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

1840

History

[{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T08:53:52.062Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:26:05.198Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T09:58:51.075Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-13T12:35:22.399Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

15

ResolvedAt

5/13/2022 12:35:42 PM

Thread

123775

ResolvedBy

173

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

15