Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4000 | 5/10/2021 10:54:25 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY | 30 | 3 | 3386 | 2 | 23 | 1 | 67 | 1915 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-10T10:54:15.671Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-10T10:56:04.024Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:10:37.697Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-17T08:23:06.121Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3995 | 5/10/2021 7:58:36 AM | 5/10/2021 7:59:59 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 3994 | 5/10/2021 7:22:29 AM | 2/2/2022 12:28:44 PM | High water consumption | kindly investigate high water charges raised on this account. | 30 | 3 | 3380 | 2 | 23 | 1 | 67 | 1913 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-10T07:22:38.844Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:09:48.737Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3991 | 5/9/2021 12:57:52 PM | 11/20/2022 5:45:06 AM | log query | incorrect readings<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information provided</div><div>No supporting evidence was provided as source of incorrect readings with no date of reading anomaly.</div><div><br></div> | 27 | 3 | 3379 | 17 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-09T12:57:34.083Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:09:04.815Z"}] | 1 | 111 | 14 | 11/20/2022 5:45:05 AM | 3 | 3 | ||||||||||||||||||||||
| 3989 | 5/7/2021 5:43:29 PM | 2/24/2022 11:12:21 AM | consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl63" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3378 | 25 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-07T17:43:11.534Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:07:07.537Z"}] | 9 | 123 | 14 | 2/24/2022 11:12:21 AM | 25 | 14 | ||||||||||||||||||||||
| 3988 | 5/7/2021 1:56:35 PM | 2/6/2023 1:22:15 PM | High water consumption | kindly investigate high water charges raised on this account.<div><br></div><div>Plumbers letter related to 2018 repairs uploaded for assessment</div><br/><b>Journal Number</b>: [888938]<br/><b>Journal Amount</b>: [52220.04] | 27 | 3 | 3377 | 17 | 2 | 23 | 1 | 67 | 1909 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T14:00:33.623Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:06:18.166Z"}] | 1 | 96 | 14 | 2/6/2023 1:22:08 PM | 138309 | 2 | 2 | ||||||||||||||||||||
| 3987 | 5/7/2021 1:37:53 PM | 2/2/2022 12:28:44 PM | High electricity charge | kindly confirm if high electricity charges are correct.<div>the interim charged was more than the actual charge and therefore the account will not qualify for six months policy for the long period charged on account.</div> | 27 | 3 | 3376 | 72 | 2 | 23 | 2 | 44 | 1908 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T13:41:51.440Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:40:12.192Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:47:51.109Z"}] | 2 | 44 | 2/2/2022 12:28:44 PM | 73 | 12 | ||||||||||||||||||||||
| 3986 | 5/7/2021 1:22:03 PM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. | 30 | 3 | 3375 | 2 | 23 | 1 | 67 | 1907 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T13:26:00.956Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:05:15.592Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3985 | 5/7/2021 1:09:28 PM | 10/28/2022 1:36:53 PM | High water consumption | kindly investigate high water charges raised on this account.<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR POLICY, CONSUMER TO ADVISE IF THERE WAS A LEAK FIXED.</div><div><br></div><div>QRC RESPONSE: Query Closed: 20.10.2022</div><div>Waterworks inspected the property and found the meter turning at 0.100 l/minute indicating an internal leak, nobody was at home at the time of the plumbers visit. Current reading was 1232 on the 20/10/2022.</div><div>Consumer to attend to repairs and log a new query by uploading a signed copy of the plumbers letter stating what was repaired with date of repairs</div> | 27 | 3 | 3374 | 15 | 2 | 23 | 1 | 67 | 1906 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T13:13:25.930Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:04:26.300Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:16:06.878Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:18:11.497Z"}] | 1 | 101 | 13 | 2/19/2022 7:18:16 AM | 138519 | 73 | 3 | ||||||||||||||||||||
| 3984 | 5/7/2021 12:55:56 PM | 7/17/2022 9:27:31 AM | INCORRECT READINGS | INCORRECT READINGS<div><br></div><div>QRC RESPONSE:</div><div>Reading update requested through meter readers. </div><div>Query closed as duplicate query under ref #3587 logged by consumer as the active query</div> | 27 | 3 | 3373 | 7 | 2 | 23 | 1 | 48 | 1905 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T12:59:53.730Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T13:01:56.461Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T13:03:10.623Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:58:03.696Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:03:46.649Z"}] | 1 | 111 | 14 | 7/17/2022 9:27:30 AM | 135167 | 3 | 3 | ||||||||||||||||||||
| 3983 | 5/7/2021 12:42:49 PM | 7/17/2022 8:51:12 AM | leak at meter | h/c leak at meter box<div><br></div><div><b><u>QRC RESPONSE</u></b>: No identifiable query.</div><div>Technical matters should be logged directly with Waterworks for immediate attention to avoid water loss and not logged with Revenue Management as a query.</div><div>Account is in order. Query closed</div><div><br></div> | 27 | 3 | 3372 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-07T12:42:35.275Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:03:14.819Z"}] | 1 | 96 | 14 | 7/17/2022 8:51:12 AM | 135160 | 3 | 3 | |||||||||||||||||||||
| 3982 | 5/7/2021 12:19:22 PM | 11/23/2021 7:02:37 AM | HIGH WATER QUERY | HIGH WATER QUERY | 30 | 3 | 3371 | 4 | 23 | 1 | 67 | 1902 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T12:23:24.493Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T12:24:02.517Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:02:10.560Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3979 | 5/7/2021 12:13:00 PM | 7/17/2022 10:19:13 AM | High water consumption | Kindly investigate high water charges raised on this account.<div><br></div><div>H/C REPORTED TO W/W 776096</div><div><br></div><div>QRC RESPONSE:</div><div>Report on control no: 776096 dated 2022/03/04 states "<b>appears to be a leak by sounding and timing</b>. Rate of flow through meter at 0.1 Litre per minute. Check Rdg: 8675.</div><div>Consumer should be advised to appoint a plumber to trace and repair leaks within 10 days of notification as per policy.</div><div>Once leaks are repaired, consumer may log a new query by uploading a signed copy of the plumbers letter.</div><div>Query closed</div><div><br></div> | 27 | 3 | 3370 | 4 | 2 | 23 | 1 | 67 | 1901 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T12:16:57.636Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:01:23.529Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:08:45.876Z"}] | 1 | 101 | 13 | 7/17/2022 10:19:12 AM | 135176 | 3 | 3 | ||||||||||||||||||||
| 3981 | 5/7/2021 11:50:35 AM | 10/22/2022 7:11:21 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION<div><br></div><div>QRC RESPONSE: Query Closed</div><div>More information required. There is no unread period that exceeds 06 months.</div><div>Consumer or Agent logging the query to <b><u>LOG A NEW QUERY and provide full details as to the nature of the query. </u></b></div><div>If any leaks were repaired, to upload a signed copy of the plumbers letter</div><div><br></div> | 27 | 3 | 3369 | 15 | 2 | 23 | 1 | 67 | 1900 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T11:54:48.165Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T11:56:06.198Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:00:37.702Z"}] | 1 | 101 | 14 | 10/22/2022 7:11:21 AM | 138122 | 3 | 3 | ||||||||||||||||||||
| 3978 | 5/7/2021 11:25:56 AM | 8/11/2022 10:57:58 AM | Termination | account terminated<br/><b>Journal Number</b>: [562683]<br/><b>Journal Amount</b>: [82493.35] | 27 | 3 | 3368 | 132 | 2 | 23 | 1 | 67 | 1898 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T11:29:54.117Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:59:52.581Z"}] | 6 | 122 | 14 | 8/11/2022 10:57:46 AM | 2 | 2 | |||||||||||||||||||||
| 3977 | 5/7/2021 10:58:37 AM | 3/31/2023 7:32:24 AM | High water consumption | kindly investigate high water charges raised on this account. | 30 | 3 | 3367 | 15 | 2 | 23 | 1 | 67 | 1894 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T11:02:35.036Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:59:03.967Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:31:42.473Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:34:08.944Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:48:29.835Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:53:58.971Z"}] | 1 | 101 | 4 | 123210 | 201 | ||||||||||||||||||||||
| 3976 | 5/7/2021 10:28:40 AM | 3/8/2022 9:30:43 AM | high water consumption | consumer has high water consumption. current readings 0014 | 30 | 3 | 3366 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-07T10:28:22.622Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:30:05.392Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:58:24.351Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-08T09:30:43.371Z"}] | 1 | 111 | 14 | 14 | |||||||||||||||||||||||||
| 3975 | 5/7/2021 10:21:40 AM | 11/29/2021 9:04:05 AM | log query | interim water charged for a parking area in Cambridge, no meter on property, pls reverse. There was a house before and was demolished to be used as parking area | 30 | 3 | 3365 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-07T10:21:22.340Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T09:03:32.063Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-11T09:28:00.936Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-17T09:55:30.336Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-17T09:55:45.529Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:57:19.690Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-29T09:04:05.245Z"}] | 1 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 3974 | 5/7/2021 9:38:57 AM | 10/22/2022 7:15:34 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Consumer to LOG A NEW QUERY if any leaks were repaired and to upload a signed copy or e-mail to MariaanaW@buffalocity.gov.za as drop in consumption indicates possible leak repairs</div> | 27 | 3 | 3364 | 15 | 2 | 23 | 1 | 67 | 1891 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T09:42:55.969Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:56:33.562Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-03-16T12:14:15.852Z"}] | 1 | 101 | 14 | 10/22/2022 7:15:34 AM | 135173 | 3 | 3 | ||||||||||||||||||||
| 3967 | 5/7/2021 9:26:19 AM | 7/3/2022 7:17:11 AM | High water consumption | Kindly investigate high water charges raised on this account.<div>check if the was leak 2019 ,no payment done on the account <br></div> | 27 | 3 | 3363 | 7 | 2 | 23 | 1 | 67 | 1890 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T09:30:17.745Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:55:45.832Z"}] | 1 | 101 | 14 | 7/3/2022 7:17:11 AM | 134411 | 4 | 4 |