Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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4000
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LatestTicket
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CreatedAt
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5/10/2021 10:54:25 AM
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UpdatedAt
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5/19/2022 7:53:10 AM
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Subject
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WATER QUERY
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Description
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WATER QUERY
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Priority
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Disposition
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30
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ConversationType
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3
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Parent
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Account
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3386
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OpenedBy
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AssignedTo
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
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EscalationCron
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1915
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History
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[{"op":"R","uid":"18","un":"lindan","dt":"2021-05-10T10:54:15.671Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-10T10:56:04.024Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:10:37.697Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-17T08:23:06.121Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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14
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ResolvedAt
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-
Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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14