Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4068 | 5/12/2021 7:38:31 AM | 7/3/2022 11:24:27 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION PERIOD OF 2020<div><br></div><div>6 month not applicable </div> | 27 | 3 | 3444 | 11 | 2 | 23 | 1 | 67 | 1986 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T07:42:22.426Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-18T11:03:17.668Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:13:19.567Z"}] | 1 | 101 | 14 | 7/3/2022 11:24:27 AM | 134490 | 4 | 4 | ||||||||||||||||||||
| 4067 | 5/12/2021 7:21:12 AM | 2/19/2022 1:43:58 PM | HIGH WATER QUERY | HIGH WATER QUERY PERIOD OF 2020<div><br></div><div>Write off 2021/06 cleared debt. Query closed</div> | 27 | 3 | 3441 | 14 | 2 | 23 | 1 | 67 | 1983 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T07:25:02.932Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:12:09.046Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-19T13:39:28.082Z"}] | 1 | 101 | 3 | 2/19/2022 1:43:58 PM | 14 | 3 | |||||||||||||||||||||
| 4066 | 5/12/2021 7:21:07 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY | 27 | 3 | 3443 | 18 | 2 | 23 | 1 | 67 | 1985 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T07:20:50.320Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T07:26:44.957Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:11:12.242Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:15:10.161Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:16:14.670Z"}] | 1 | 101 | 13 | 5/19/2022 7:53:10 AM | 18 | 13 | |||||||||||||||||||||
| 3854 | 5/12/2021 7:12:14 AM | 3/28/2022 6:35:04 AM | DOG TAX | CONSUMER HAS NO DOGS ON SITE<br/><b>Journal Number</b>: [548 111] | 24 | 3 | 3271 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T07:11:55.396Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:22:20.270Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:30:53.419Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:10:18.667Z"}] | 1 | 113 | 14 | 14 | |||||||||||||||||||||||||
| 4065 | 5/12/2021 7:11:59 AM | 2/12/2022 9:50:22 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION<div>Account does not qualify for a six months policy adjustment</div> | 27 | 3 | 3440 | 14 | 2 | 23 | 1 | 67 | 1982 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T07:15:50.213Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:09:28.771Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-12T09:49:13.201Z"}] | 1 | 101 | 15 | 2/12/2022 9:50:22 AM | 123738 | 14 | 15 | ||||||||||||||||||||
| 4064 | 5/12/2021 7:03:39 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3439 | 18 | 2 | 23 | 1 | 67 | 1980 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T07:03:18.332Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T07:04:35.058Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:08:23.710Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:54:38.037Z"}] | 1 | 101 | 214 | 5/19/2022 7:53:10 AM | 18 | 214 | |||||||||||||||||||||
| 4063 | 5/12/2021 7:02:02 AM | 11/29/2021 10:22:45 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION | 30 | 3 | 3438 | 4 | 23 | 1 | 67 | 1978 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T07:05:52.960Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T07:07:01.849Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:07:14.980Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T10:22:45.551Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 4060 | 5/12/2021 6:45:58 AM | 3/28/2022 6:35:04 AM | BASIC ELECTRICTY CHARGED ALONG WITH PREPAID METER | REMOVED BASIC ELECTRICITY CHARGE<br/><b>Journal Number</b>: [547642] | 24 | 3 | 3437 | 3 | 23 | 2 | 103 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T06:46:09.019Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T06:46:17.982Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:06:44.613Z"}] | 2 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 4059 | 5/12/2021 6:23:37 AM | 2/24/2022 11:12:21 AM | high water consumption | meter not read and consumer disputing water usage is high<div><br></div><div><br></div> | 27 | 3 | 3436 | 25 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-12T06:23:38.675Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:05:55.758Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:59:19.762Z"}] | 1 | 101 | 13 | 2/24/2022 11:12:21 AM | 25 | 13 | ||||||||||||||||||||||
| 4058 | 5/11/2021 12:57:23 PM | 10/22/2022 9:23:38 AM | WATER QUERY | WATER QUERY<div><br></div><div>Requested meter inspection from Waterworks - 19.06.2022</div><div><br></div><div>QUERY CLOSED: Acc does not qualify for 06 month back charge</div><div>Meter change referred to Billing</div> | 27 | 3 | 3435 | 15 | 2 | 23 | 1 | 67 | 1966 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-11T12:57:25.876Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:05:08.695Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:56:00.181Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T08:10:38.328Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T08:18:50.868Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-09T07:31:42.743Z"}] | 1 | 101 | 14 | 10/22/2022 9:23:38 AM | 123213 | 3 | 3 | ||||||||||||||||||||
| 4057 | 5/11/2021 11:53:30 AM | 6/17/2022 11:01:54 AM | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER<div><br></div><div>leak credit adjustment one for 202003-202010, average 16kl</div><br/><b>Journal Number</b>: [414993]<br/><b>Journal Amount</b>: [-R46,068.47] | 27 | 3 | 3434 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-11T11:53:33.389Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-11T11:56:19.218Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-19T07:23:28.901Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:04:36.313Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-04-09T07:01:37.620Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-04-09T09:39:10.608Z"}] | 1 | 96 | 6 | 6/17/2022 11:01:48 AM | 3 | 3 | ||||||||||||||||||||||
| 4056 | 5/11/2021 11:25:56 AM | 2/2/2022 12:28:44 PM | High water consumption | high water charges. | 30 | 3 | 3433 | 2 | 23 | 1 | 67 | 1965 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:25:58.408Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:03:45.938Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 4055 | 5/11/2021 11:24:01 AM | 3/28/2022 6:35:04 AM | High water consumption | high water charges<br/><b>Journal Number</b>: [771108] | 24 | 3 | 3432 | 2 | 23 | 1 | 67 | 1964 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:24:03.532Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T06:38:22.311Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:02:55.951Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-15T11:41:24.708Z"}] | 1 | 101 | 13 | 13 | ||||||||||||||||||||||||
| 4054 | 5/11/2021 11:21:32 AM | 2/15/2022 8:02:09 AM | High water charges | high water charges.<div>no payments on account.</div> | 27 | 3 | 3431 | 72 | 2 | 23 | 1 | 67 | 1963 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:21:45.204Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:02:12.169Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-15T08:00:04.622Z"}] | 1 | 101 | 6 | 2/15/2022 8:02:09 AM | 73 | 6 | |||||||||||||||||||||
| 4053 | 5/11/2021 11:19:10 AM | 2/12/2022 9:32:59 AM | high water consumption | high water charges | 30 | 3 | 3430 | 2 | 23 | 1 | 67 | 1962 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:19:11.721Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:01:27.813Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-12-10T07:59:22.822Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2022-02-12T09:32:59.606Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 4052 | 5/11/2021 11:16:46 AM | 2/2/2022 12:28:44 PM | consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3429 | 72 | 2 | 23 | 1 | 67 | 1961 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:16:48.343Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:59:41.806Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||
| 4051 | 5/11/2021 11:16:05 AM | 11/23/2021 7:59:15 AM | Leak Credit | Leak<br><b>Journal Number</b>: [547487]<div><br><div><div><b>RESPONSE QRC</b>: Leak CR ,Journal {547487}Authorized.</div></div></div> | 27 | 3 | 3428 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-11T11:15:46.423Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:28:34.337Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:31:29.713Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:33:10.533Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:25:33.569Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:27:36.562Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:59:15.897Z"}] | 1 | 96 | 230 | 11/23/2021 7:59:15 AM | 172 | 230 | ||||||||||||||||||||||
| 4050 | 5/11/2021 11:14:49 AM | 7/20/2022 8:13:51 AM | High water consumption | high water charges<div><br></div><div>Account attracted stage 3 punitive tariffs as consumption exceeds 20+kl - punitive tariffs implemented as of 01 Jan 2020 to 28 Feb 2022. Consumer to check for leaks and to verify if property is trading as a business or residential property?</div><div><br></div><div>WW inspected meter on 24.06.2022 and reports: "<span style="font-family: Calibri, sans-serif; font-size: 11pt;">found the meter turning at 0.500 l/minute, indicating an internal leak. Current reading on the 24/06/2022 was 1611".</span></div><div><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><br></span></div><div><span style="font-family: Calibri, sans-serif; font-size: 11pt;">Consumer to appoint a plumber to repair leak, then log a new query and upload the plumbers letter upon repairs done</span></div><br/><b>Journal Number</b>: [463275]<br/><b>Journal Amount</b>: [98326.35] | 27 | 3 | 3427 | 132 | 2 | 23 | 1 | 67 | 1960 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:14:51.754Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:58:27.667Z"}] | 1 | 101 | 14 | 7/20/2022 8:13:43 AM | 133915 | 2 | 2 | ||||||||||||||||||||
| 4049 | 5/11/2021 11:12:50 AM | 10/16/2022 10:12:27 AM | High water consumption | high water charges<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>There is no unread period that exceeds 06 months.</div><div>Water Charges on the Rand Value was affected with stage 3 punitive tariffs from 01 Jan 2020 to 28 Feb 2022 as consumption exceeded 20+kl. </div><div>Any Consumption above 20+kl were penalized at 5 times higher tariffs due to water restrictions. Consumer to visit their nearest Credit Control Office for assistance with an arrangement or application for the Debt incentive Scheme as the billing is correct and in line with tariffs.<br></div><div>Alternately, consumer may log a new query by providing more information as to the nature of their query and if any leaks were repaired in the last 2 to 3 years, to upload signed copies pf plumbers letter as reference.</div><div><br></div> | 27 | 3 | 3426 | 15 | 2 | 23 | 1 | 67 | 1959 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:12:52.250Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:57:41.047Z"}] | 1 | 101 | 14 | 10/16/2022 10:12:27 AM | 134424 | 3 | 3 | ||||||||||||||||||||
| 4048 | 5/11/2021 11:10:25 AM | 2/2/2022 12:28:44 PM | High water consumption | kindly investigate high water consumption charges raised on this account.<br/><b>Journal Amount</b>: [97524.40] | 27 | 3 | 3425 | 72 | 2 | 23 | 1 | 67 | 1958 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:10:27.599Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-09-29T08:14:53.907Z"}] | 1 | 96 | 2/2/2022 12:28:44 PM | 73 | 2 |