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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4050
LatestTicket
CreatedAt
5/11/2021 11:14:49 AM
UpdatedAt
7/20/2022 8:13:51 AM
Subject
High water consumption
Description
high water charges<div><br></div><div>Account attracted stage 3 punitive tariffs as consumption exceeds 20+kl - punitive tariffs implemented as of 01 Jan 2020 to 28 Feb 2022. Consumer to check for leaks and to verify if property is trading as a business or residential property?</div><div><br></div><div>WW inspected meter on 24.06.2022 and reports: "<span style="font-family: Calibri, sans-serif; font-size: 11pt;">found the meter turning at 0.500 l/minute, indicating an internal leak. Current reading on the 24/06/2022 was 1611".</span></div><div><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><br></span></div><div><span style="font-family: Calibri, sans-serif; font-size: 11pt;">Consumer to appoint a plumber to repair leak, then log a new query and upload the plumbers letter upon repairs done</span></div><br/><b>Journal Number</b>: [463275]<br/><b>Journal Amount</b>: [98326.35]
Priority
Disposition
27
ConversationType
3
Parent
Account
3427
OpenedBy
AssignedTo
132
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1960
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:14:51.754Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:58:27.667Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
7/20/2022 8:13:43 AM
Thread
133915
ResolvedBy
2
WasCreatedByCustomer
HasIvrcall
Creator
Updator
2
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