Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4237 | 5/18/2021 1:11:11 PM | 5/18/2021 1:11:15 PM | 2 | 3591 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-18T13:10:46.594Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 4235 | 5/18/2021 12:23:40 PM | 6/25/2022 9:09:41 AM | transfer of services | Property now belongs to MBSA. transfer all charges to acc no: <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10404771</span></span>.<div><br></div><div>Duplicate query closed. Active ref#21979<br></div> | 27 | 3 | 3590 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T12:23:14.704Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-10T10:47:58.460Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2022-04-29T10:54:05.598Z"}] | 6 | 107 | 6/25/2022 9:09:40 AM | 3 | 3 | |||||||||||||||||||||||
| 4236 | 5/18/2021 12:18:53 PM | 11/5/2022 9:32:56 AM | WATER QUERY SINCE 2020/08 6 MONTH POLICY | high water consumption 2020/08<div>current readings 0414</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>June 2021 write off cleared debt</div> | 27 | 3 | 3589 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-18T12:22:43.051Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:38:29.923Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-27T07:20:58.319Z"}] | 1 | 95 | 11/5/2022 9:32:55 AM | 3 | 3 | |||||||||||||||||||||||
| 4234 | 5/18/2021 12:00:58 PM | 3/28/2022 7:23:36 AM | Previous owner | Please transfer all charges to new owner's account no: 10278980.<br/><b>Journal Number</b>: [741950]<br/><b>Journal Amount</b>: [127215.40] | 27 | 3 | 3588 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T12:00:32.704Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:40:23.082Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-27T07:06:40.153Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T09:55:44.693Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T09:54:31.127Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-16T06:43:27.648Z"}] | 1 | 101 | 2 | 3/28/2022 7:23:36 AM | 13 | 2 | ||||||||||||||||||||||
| 4232 | 5/18/2021 11:49:40 AM | 2/2/2022 12:28:44 PM | High water consumption | journal pending due to incorrect readings<div>Duplicate query logged</div> | 27 | 3 | 3587 | 72 | 2 | 23 | 1 | 67 | 2163 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T11:49:15.249Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-04T09:53:01.282Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:23:55.217Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:24:15.721Z"}] | 1 | 67 | 2/2/2022 12:28:44 PM | 73 | 3 | ||||||||||||||||||||||
| 4233 | 5/18/2021 10:50:29 AM | 8/6/2021 1:36:38 PM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>journal authorized 6/8/21 - query resolved</div><br/><b>Journal Amount</b>: [72961.00] | 27 | 3 | 3586 | 14 | 2 | 23 | 1 | 67 | 2162 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T10:54:11.863Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-06T13:34:10.771Z"}] | 1 | 67 | 8/6/2021 1:36:38 PM | 14 | 2 | ||||||||||||||||||||||
| 4231 | 5/18/2021 10:27:21 AM | 11/20/2022 6:39:53 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div>Consumer may log a new query and upload a signed copy of the plumbers letter if any leaks were repaired </div> | 27 | 3 | 3585 | 5 | 2 | 23 | 1 | 67 | 2161 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T10:26:56.182Z"}] | 1 | 67 | 11/20/2022 6:39:53 AM | 3 | 3 | ||||||||||||||||||||||
| 4230 | 5/18/2021 10:21:45 AM | 5/19/2022 7:53:10 AM | WATER QUERY | query resolve phone the consumer on the 27/07/2021 consumer says there is no leak on this property she will visit municipal office to make an arrangement. | 27 | 3 | 3584 | 18 | 4 | 23 | 1 | 67 | 2160 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T10:25:34.163Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T10:26:34.485Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-26T07:13:10.488Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-27T07:09:00.512Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-27T07:14:36.182Z"}] | 1 | 67 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 4228 | 5/18/2021 10:15:17 AM | 10/29/2022 7:20:43 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>High consumption Plumbers letter needed<br></div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Log a new query and provide more information as to the actual query</div><div>• Which date is under dispute?<br></div><div>• Does the query relate to any leaks? If yes, upload signed copy of plumbers letter stating what was repaired with date of repairs.</div><div>• Does the query relate to a dispute on readings? If yes, provide more details with a clear picture of meter with reading and state which reading period is under dispute.</div> | 27 | 3 | 3582 | 12 | 2 | 23 | 1 | 67 | 2158 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T10:18:59.957Z"}] | 1 | 67 | 10/29/2022 7:20:43 AM | 3 | 3 | ||||||||||||||||||||||
| 4229 | 5/18/2021 10:13:59 AM | 10/29/2022 6:17:18 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>High consumption during 201904/201911 plumbers letter needed.<br></div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Reports from Waterworks of an internal leak. </div><div><b>Consumer to Log a New Query and submit or upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</b></div> | 27 | 3 | 3583 | 12 | 2 | 23 | 1 | 67 | 2157 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T10:13:44.249Z"}] | 1 | 67 | 10/29/2022 6:17:18 AM | 138532 | 3 | 3 | |||||||||||||||||||||
| 4227 | 5/18/2021 9:53:55 AM | 6/19/2022 9:08:54 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Duplicate query closed. Active query on Ref #39481 allocated to billing for meter change update<br><div><br></div><div><br></div></div> | 27 | 3 | 3581 | 132 | 2 | 23 | 1 | 67 | 2156 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T09:53:30.059Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-03T13:36:50.581Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-04T09:53:36.616Z"}] | 1 | 67 | 6/19/2022 9:08:53 AM | 3 | 3 | ||||||||||||||||||||||
| 4225 | 5/18/2021 9:46:30 AM | 11/14/2022 10:17:22 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>Consumer to submit a plumbers letter <br></div><div><br></div><div>QRC RESPONSE: Query Closed </div><div>Query is unclear as to which period is under dispute.</div><div>Consumption is based on recorded usage on the meter.</div> | 27 | 3 | 3580 | 5 | 2 | 23 | 1 | 67 | 2155 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T09:50:13.225Z"}] | 1 | 67 | 11/14/2022 10:17:22 AM | 134366 | 3 | 3 | |||||||||||||||||||||
| 4226 | 5/18/2021 9:22:19 AM | 11/5/2022 10:18:45 AM | WATER QUERY | WATER QUERY<div><br></div><div>Consumer needs to submit a plumbers letter if they had any leaks fixed on the property in order for any adjustments to be done.<br></div><div><br></div><div>Query closed due to insufficient information</div><div>Consumer to log a new query and provide more details as to which period is being queried. </div><div>Account attracted stage 3 punitive tariffs between Jan 2020 tp Feb 2022 as consumption was above 20+l due to water restrictions implemented at the time</div> | 27 | 3 | 3579 | 12 | 2 | 23 | 1 | 67 | 2154 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T09:26:39.335Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T09:28:07.604Z"}] | 1 | 67 | 11/5/2022 10:18:45 AM | 3 | 3 | ||||||||||||||||||||||
| 4224 | 5/18/2021 9:08:19 AM | 11/11/2022 8:18:02 AM | WATER LEAK REPAIRS - PLUMBERS LETTER | CONSUMER SUBMITTED AFFIDAVIT FOR WATER LEAK REPAIRED. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE: Query Closed - No affidavit found.</div><div>Consumer to log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs</div> | 27 | 3 | 3578 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T09:12:01.758Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-12T09:43:47.653Z"}] | 1 | 96 | 11/11/2022 8:18:02 AM | 3 | 3 | |||||||||||||||||||||||
| 4223 | 5/18/2021 8:56:37 AM | 2/26/2023 7:56:52 AM | 6 MONTH POLICY 2020.04 | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months (6 Month Policy) IN 2020.04</span><br/><b>Journal Number</b>: [556072] | 27 | 3 | 3577 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-18T09:00:20.311Z"}] | 1 | 95 | 2/26/2023 7:56:52 AM | 6 | 6 | |||||||||||||||||||||||
| 4222 | 5/18/2021 8:43:14 AM | 2/26/2023 7:50:03 AM | PLUMBERS LETTER - WATER LEAK REPAIRED | WATER LEAK REPAIRED,PLUMBERS LETTER SUBMITTED. KINDLY INVESTIGATE AND RESOLVE.<div>leak credit adjustment done for 202005-202105 , average 16kl.</div><br/><b>Journal Number</b>: [768831] | 27 | 3 | 3576 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T08:46:56.599Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-12T09:24:15.404Z"}] | 1 | 96 | 6 | 2/26/2023 7:50:03 AM | 6 | 6 | ||||||||||||||||||||||
| 4221 | 5/18/2021 8:23:00 AM | 11/28/2021 8:35:04 AM | LATE TERMINATION QUERY | CONSUMER SOLD PROPERTY,REQUESTING FINALIZATION OF ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>account terminated</div> | 27 | 3 | 3575 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T08:26:42.858Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T08:31:01.567Z"}] | 6 | 76 | 12 | 11/28/2021 8:35:04 AM | 14 | 12 | ||||||||||||||||||||||
| 4220 | 5/18/2021 8:10:27 AM | 10/29/2022 7:24:02 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>As per assessment the consumer needs to submit a plumbers letter if there were leaks fixed on the property.<br></div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Reports from Waterworks indicates there were internal leaks on property.</div><div>Consumer may log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs for further assessment.</div> | 27 | 3 | 3574 | 12 | 2 | 23 | 1 | 67 | 2152 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T08:10:03.205Z"}] | 1 | 67 | 10/29/2022 7:24:02 AM | 138547 | 3 | 3 | |||||||||||||||||||||
| 4217 | 5/18/2021 8:03:30 AM | 5/18/2021 8:04:37 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 3 | 3571 | 2 | 23 | 1 | 67 | 2151 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T08:07:12.680Z"}] | 1 | 67 | 14 | ||||||||||||||||||||||||||
| 4219 | 5/18/2021 8:01:53 AM | 11/13/2022 12:32:03 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Consumer needs to submit a plumbers letter if any leaks were fixed on the property.<br></div><div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div>Charges are based on consumption recorded on the meter.</div><div>Consumer to log a new query and provide more details as to the nature of the query, ie:<br></div><div>If any leaks were repaired, to upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</div> | 27 | 3 | 3573 | 5 | 2 | 23 | 1 | 67 | 2150 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T08:01:28.980Z"}] | 1 | 67 | 11/13/2022 12:32:03 PM | 3 | 3 |