Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4276 | 5/19/2021 1:26:36 PM | 2/26/2023 8:13:22 AM | LATE TERMINATION | LATE TERMINATION<br><b>Journal Number</b>: [967382]<div><br></div><div>QRC RESPONSE: SERVICES HAVE BEEN TRANSFERRED TO NEW OWNER.</div><div>ALL SERVICES NOW CHARGED ON ACCOUNT.</div><div>QUERY RESOLVED.</div> | 27 | 3 | 3630 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T13:30:16.976Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-25T12:04:13.438Z"}] | 6 | 107 | 2/26/2023 8:13:22 AM | 10 | 10 | |||||||||||||||||||||||
| 4273 | 5/19/2021 1:24:14 PM | 7/12/2022 9:28:53 AM | LATE TERMINATION QUERY | CONSUMER SOLD PROPERTY. KINDLY INVESTIGATE AND RESOLVE.<div>one service to be transfered<br></div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Account Finalised accordingly, refund can be requested from Vuyokaziy@buffalocity.gov.za</div><div>Query resolved.</div> | 27 | 3 | 3627 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T13:27:55.477Z"}] | 6 | 107 | 7/12/2022 9:28:53 AM | 8 | 8 | |||||||||||||||||||||||
| 4275 | 5/19/2021 1:18:02 PM | 2/26/2023 8:03:00 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY DUE FOR PERIOD - 201812.</div> | 30 | 3 | 3629 | 5 | 3 | 23 | 1 | 67 | 2196 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T13:21:50.901Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T13:22:37.491Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T13:25:28.032Z"}] | 1 | 67 | 143216 | 10 | |||||||||||||||||||||||
| 4274 | 5/19/2021 1:15:10 PM | 2/17/2022 6:45:31 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 3628 | 2 | 23 | 1 | 67 | 2194 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T13:18:52.206Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-19T08:48:14.985Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-09T11:26:47.424Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-09T11:27:19.745Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-17T06:45:31.856Z"}] | 1 | 67 | 201 | ||||||||||||||||||||||||||
| 4273 | 5/19/2021 1:14:26 PM | 7/12/2022 9:30:48 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE</u></b>: Property sold and account closed, refund to be requested from Vuyokaziy@buffalocity.gov.za </div> | 27 | 3 | 3627 | 13 | 2 | 23 | 1 | 51 | 2197 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T13:18:07.484Z"}] | 1 | 51 | 7/12/2022 9:30:47 AM | 8 | 8 | ||||||||||||||||||||||
| 4272 | 5/19/2021 1:05:25 PM | 5/26/2022 11:07:55 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Waterworks visited premises on 24 May 2022 and and found the meter turning at 0.100l/ minute, indicating an internal leak. Current reading on the 24/05/2022 was 0303</div><div><br></div><div>Consumer informed of findings on 26.05.2022 and advised to appoint a plumber to attend to repairs.</div><div><br></div><div>Query Resolved</div> | 27 | 3 | 3626 | 11 | 2 | 23 | 1 | 67 | 2193 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T13:09:05.820Z"}] | 1 | 67 | 5/26/2022 11:07:54 AM | 3 | 3 | ||||||||||||||||||||||
| 4271 | 5/19/2021 12:54:13 PM | 3/24/2022 9:40:37 AM | HIGH WATER CONSUMPTION | CONSUMER SUBMITTED READING.REQUESTS METER READING UPDATE. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3625 | 14 | 2 | 23 | 1 | 47 | 2192 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T12:57:54.010Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:30:37.285Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-08T12:25:56.307Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-08T12:29:58.556Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-03-08T12:32:38.777Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-03-24T09:37:20.167Z"}] | 1 | 111 | 214 | 3/24/2022 9:40:37 AM | 14 | 214 | |||||||||||||||||||||
| 4269 | 5/19/2021 12:34:46 PM | 2/26/2023 7:03:25 AM | WATER QUERY | WATER QUERY<div>Response from QRC: SPREAD CONSUMPTION TO BE PROCESSED FOR 202011</div><div><br></div><div>QRC RESPONSE: PENDING JOURNAL TO BE ALLOCATED FOR ADJUSTMENT.</div> | 30 | 3 | 3624 | 5 | 2 | 23 | 1 | 67 | 2190 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T12:38:27.829Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T12:39:33.581Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T12:40:23.367Z"}] | 1 | 67 | 10 | ||||||||||||||||||||||||
| 4268 | 5/19/2021 12:27:30 PM | 11/13/2022 11:36:15 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC RESPONSE: Query Closed</div><div>Charges are based on recorded consumption. </div><div>Account was in arrears due to no payments since 2018/08, but account closed due to sale of property.</div> | 27 | 3 | 3623 | 5 | 2 | 23 | 1 | 67 | 2191 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T12:31:11.047Z"}] | 1 | 67 | 11/13/2022 11:36:14 AM | 3 | 3 | ||||||||||||||||||||||
| 4267 | 5/19/2021 12:21:03 PM | 11/9/2022 1:10:29 PM | HIGH WATER CONSUMPTION | CONSUMER SUBMITTED READING,QUERYING HIGH CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Readings are up to date.</div><div>This should not be logged as a query as readings should be submitted immediately to meterreading@buffalocity.gov.za for capturing</div> | 27 | 3 | 3622 | 12 | 2 | 23 | 1 | 47 | 2187 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T12:24:44.468Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T12:32:36.181Z"}] | 1 | 47 | 11/9/2022 1:10:28 PM | 3 | 3 | ||||||||||||||||||||||
| 4266 | 5/19/2021 12:20:15 PM | 8/8/2021 9:41:33 AM | 2 | 3621 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-19T12:23:56.110Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-08T09:39:50.417Z"}] | 3 | |||||||||||||||||||||||||||||||||||
| 4265 | 5/19/2021 12:05:13 PM | 4/12/2022 9:39:10 AM | 6 MONTH POLICY 2018.09 | 6 MONTH POLICY 2018.09<br/><b>Journal Number</b>: [606545] | 24 | 3 | 3620 | 4 | 23 | 1 | 95 | 1 | 95 | ||||||||||||||||||||||||||||
| 4263 | 5/19/2021 11:50:14 AM | 3/28/2022 6:35:04 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>leak cr journal processed 201809-202109</div><br/><b>Journal Number</b>: [741221]<br/><b>Journal Amount</b>: [277546.06] | 27 | 3 | 3619 | 5 | 2 | 23 | 1 | 67 | 2185 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T11:53:55.460Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-02T12:00:42.853Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-04T06:50:40.955Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-05T07:07:54.792Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-05T07:11:46.668Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-10T06:11:18.575Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-10T06:11:35.195Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-10T07:47:14.100Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-10T07:47:24.480Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-13T10:48:07.660Z"}] | 1 | 96 | 2 | 3/28/2022 6:35:04 AM | 123566 | 5 | 2 | ||||||||||||||||||||
| 4264 | 5/19/2021 11:35:36 AM | 1/11/2023 1:02:57 PM | WATER LEAK REPAIRED - PLUMBERS LETTER | PLUMBERS LETTER SUBMITTED,WATER LEAK REPAIRED. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response:DATE 11/01/2023</div><div>Consumption normal consumer to re-send the plumbers.</div> | 30 | 3 | 3618 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T11:39:17.330Z"}] | 1 | 96 | 12 | |||||||||||||||||||||||||
| 4262 | 5/19/2021 11:30:23 AM | 2/26/2023 8:29:22 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>6 months policy journal processed for 20210222 period.<br></div><br/><b>Journal Number</b>: [741937] | 27 | 3 | 3617 | 15 | 2 | 23 | 1 | 67 | 2184 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T11:34:04.885Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-05T08:02:20.246Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-03-30T09:45:12.854Z"}] | 1 | 101 | 6 | 2/26/2023 8:29:22 AM | 6 | 6 | |||||||||||||||||||||
| 4261 | 5/19/2021 11:23:30 AM | 11/14/2022 12:01:18 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC RESPONSE: Query Closed</div><div>Consumer to provide detailed information as to the nature of their query. If any leaks were repaired, to log a new query and upload a signed copy of the plumbers letter stating what was repaired and date of repairs.</div> | 27 | 3 | 3616 | 5 | 2 | 23 | 1 | 67 | 2183 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T11:27:11.649Z"}] | 1 | 67 | 11/14/2022 12:01:17 PM | 3 | 3 | ||||||||||||||||||||||
| 4259 | 5/19/2021 11:18:39 AM | 2/27/2023 7:27:55 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>Six Months policy due<br></div><div><br></div><div>Journal processed for 6 month policy from 201901/201908.</div><div>credit due of R 163.65 which includes vat calculated at 15% vat</div><br/><b>Journal Number</b>: [963734]<br/><b>Journal Amount</b>: [-R163.65] | 27 | 3 | 3615 | 5 | 2 | 23 | 1 | 67 | 2182 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T11:22:20.346Z"}] | 1 | 67 | 2/27/2023 7:27:51 AM | 3 | 3 | ||||||||||||||||||||||
| 4257 | 5/19/2021 11:15:30 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. <div>journal no. 514189 authorized. Query resolved</div> | 27 | 3 | 3614 | 72 | 2 | 23 | 1 | 67 | 2181 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T11:19:14.462Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-11T10:41:45.957Z"}] | 1 | 67 | 2/2/2022 12:28:44 PM | 73 | 2 | ||||||||||||||||||||||
| 4258 | 5/19/2021 11:13:31 AM | 1/20/2023 9:54:30 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Consumption still high consumer needs to look for a leak and fix then submit plumbers letter.<br></div><div><br></div><div>Meter was activated on a closed account. Referred to Billing for meter removal and reversal of charges - 05.11.2022</div><div>QRC Response ;DATE 11/01/2023</div><div>Six months policy applied for 05/2022 period .</div><div>Journal submitted for riview and authorization.</div><br><br> | 24 | 3 | 3613 | 12 | 2 | 23 | 1 | 67 | 2180 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T11:17:12.554Z"}] | 1 | 67 | 12 | ||||||||||||||||||||||||
| 4257 | 5/19/2021 11:05:55 AM | 5/19/2021 11:05:57 AM | 2 | 3614 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-19T11:09:36.313Z"}] | 73 |