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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4275
LatestTicket
CreatedAt
5/19/2021 1:18:02 PM
UpdatedAt
2/26/2023 8:03:00 AM
Subject
WATER QUERY
Description
WATER QUERY<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY DUE FOR PERIOD - 201812.</div>
Priority
Disposition
30
ConversationType
3
Parent
Account
3629
OpenedBy
AssignedTo
5
Region
3
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
2196
History
[{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T13:21:50.901Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T13:22:37.491Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-19T13:25:28.032Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
143216
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
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10
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