Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4408 | 5/25/2021 11:12:45 AM | 4/12/2022 9:39:10 AM | Late termination | Late termination and journal are pending approval.<br><b>Journal Number</b>: [BJ71774806]<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3740 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-25T11:12:47.297Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T11:11:08.670Z"}] | 6 | 76 | 214 | 4/12/2022 9:39:10 AM | 4 | 214 | ||||||||||||||||||||||
| 4407 | 5/25/2021 10:34:00 AM | 4/12/2022 9:39:10 AM | leak cr | Journal Done<br/><b>Journal Number</b>: [616368]<br/><b>Journal Amount</b>: [-R4,457.23] | 27 | 3 | 3739 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-25T10:33:27.941Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:45:01.191Z"}] | 1 | 96 | 4/12/2022 9:39:10 AM | 4 | 3 | |||||||||||||||||||||||
| 4403 | 5/25/2021 9:07:23 AM | 11/28/2021 8:08:27 AM | METER CHANGED | METER updated | 27 | 3 | 3738 | 75 | 3 | 23 | 1 | 45 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-25T09:11:42.712Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:58:05.542Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:45:18.301Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T07:59:15.070Z"}] | 1 | 111 | 12 | 11/28/2021 8:08:27 AM | 173 | 12 | ||||||||||||||||||||||
| 4402 | 5/25/2021 8:58:58 AM | 2/13/2022 8:39:47 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>no six months policy applicable </div> | 27 | 3 | 3737 | 72 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-13T08:39:07.355Z"}] | 1 | 101 | 17 | 2/13/2022 8:39:47 AM | 173 | 73 | 17 | ||||||||||||||||||||
| 4402 | 5/25/2021 8:57:28 AM | 5/25/2021 8:57:33 AM | 2 | 3737 | |||||||||||||||||||||||||||||||||||||
| 4401 | 5/25/2021 8:36:31 AM | 11/14/2022 10:51:49 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE: Query Closed</u></b></div><div>Meter inspection was requested by Waterworks in Aug 2022</div><div>Report back states: "A BCMM plumber accompanied by the owner of the property found the meter turning at 3.8 l/minute, indicating an internal leak. Leak found was the outside toilet and a tap inside the main house. Current reading on the 24/08/2022 is 0773. An H/C letter was left with the owner."</div><div><br></div><div>Query Closed as consumer is required to appoint a plumber to repair all leaks and to submit a signed copy of the plumbers letter stating what was repaired with date of repairs.</div><div><b>A new query may be logged once all repairs are done and upload plumbers letter</b></div> | 27 | 3 | 3736 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-25T08:40:03.300Z"}] | 1 | 67 | 11/14/2022 10:46:47 AM | 3 | 3 | |||||||||||||||||||||||
| 4400 | 5/25/2021 8:34:17 AM | 2/26/2023 8:55:04 AM | Electricity query | Electricity query<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div><br></div><div>Correct electricity is now charging on the account, account is in order now.</div> | 27 | 3 | 3735 | 5 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-25T08:37:49.743Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:41:32.017Z"}] | 2 | 103 | 2/26/2023 8:55:03 AM | 17 | 17 | |||||||||||||||||||||||
| 4399 | 5/25/2021 8:27:32 AM | 2/10/2023 2:08:54 PM | High water consumption | Kindly investigate high water charges raised on this account. <div>QRC RESPONSE:DATE 11/01/2023</div><div>Six months policy applied for 10/2022 period .</div><div>Journal submitted for riview and authorisation.</div><br/><b>Journal Number</b>: [502883]<br/><b>Journal Amount</b>: [138359.10] | 27 | 3 | 3734 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-25T08:31:04.783Z"}] | 1 | 67 | 2/10/2023 2:08:44 PM | 2 | 2 | |||||||||||||||||||||||
| 4398 | 5/25/2021 8:18:31 AM | 5/27/2021 4:24:21 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-25T08:22:17.759Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 4397 | 5/25/2021 8:07:22 AM | 2/26/2023 8:45:39 AM | HIGH WATER CONSUMPTION | WATER QUERY | 3 | 3733 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-25T08:10:54.890Z"}] | 1 | 67 | 143237 | 14 | |||||||||||||||||||||||||
| 4396 | 5/25/2021 8:03:18 AM | 4/12/2022 9:43:30 AM | Previous owner | Property now belongs to Bayete PTY LTD<br><span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem08004Table" style="position: absolute; height:250px; width: 720px" cellpadding="0" cellspacing="0" border="0"><tbody id="baseForm:bem08004Table:tb"></tbody></table></span><br/><b>Journal Number</b>: [937897] | 24 | 3 | 3732 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-25T08:06:50.212Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T07:47:02.225Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:07:30.948Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 4394 | 5/25/2021 7:53:16 AM | 4/5/2022 7:00:45 AM | water query | high water consumption<div>Journal processed and approved. Query resolved. </div> | 27 | 3 | 3731 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-25T07:53:18.453Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:03:12.800Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:17:25.471Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-10T07:10:10.607Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-05T06:56:59.992Z"}] | 1 | 111 | 214 | 4/5/2022 7:00:45 AM | 11 | 214 | ||||||||||||||||||||||
| 4393 | 5/25/2021 7:46:27 AM | 8/8/2021 6:01:37 AM | Late termination | Late termination <br/><b>Journal Number</b>: [043033]<br/><b>Journal Amount</b>: [-R39454.03] | 27 | 3 | 3730 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-25T07:46:43.310Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-05-25T07:53:29.299Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-28T09:56:08.151Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:07:34.464Z"}] | 6 | 107 | 8/8/2021 6:01:37 AM | 8 | 3 | |||||||||||||||||||||||
| 4391 | 5/25/2021 7:43:02 AM | 11/23/2021 7:33:39 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-25T07:46:35.922Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-23T07:33:39.365Z"}] | 1 | 67 | 2 | ||||||||||||||||||||||||||||
| 4391 | 5/25/2021 7:39:05 AM | 5/25/2021 7:39:31 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-25T07:42:52.639Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 4389 | 5/25/2021 7:37:21 AM | 5/25/2021 7:40:26 AM | 2 | 3728 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-25T07:37:44.381Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-25T07:40:03.596Z"}] | 26 | |||||||||||||||||||||||||||||||||||
| 4388 | 5/25/2021 7:31:55 AM | 2/27/2022 7:33:09 AM | WATER QUERY | HIGH WATER CONSUMPTION<div> Spread consumption journal was processed for April- Sept 2020.</div><div> water consumption on the account is above 21kl and is being affected by stage 3 tariff.<br><div><br></div></div> | 27 | 3 | 3727 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-25T07:36:00.098Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:25:42.692Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-27T07:33:10.037Z"}] | 1 | 96 | 6 | 2/27/2022 7:33:09 AM | 5 | 6 | ||||||||||||||||||||||
| 4389 | 5/25/2021 7:29:09 AM | 11/9/2022 10:50:38 AM | water query | high water consumption<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information provided</div><div><br></div><div>Please log a new query with detailed information as to the date under query and whether any leaks were repaired.</div><div>If leaks repaired, upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</div><div><br></div> | 27 | 3 | 3728 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-25T07:29:11.383Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-25T07:41:39.353Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:43:35.933Z"}] | 1 | 67 | 11/9/2022 10:50:38 AM | 3 | 3 | |||||||||||||||||||||||
| 4387 | 5/25/2021 7:14:11 AM | 4/12/2022 9:43:30 AM | six months policy | Journal done<br/><b>Journal Number</b>: [651330]<br/><b>Journal Amount</b>: [-R8,757.75] | 27 | 3 | 3726 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-25T07:15:37.436Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T14:02:06.032Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T14:02:14.900Z"}] | 1 | 67 | 4/12/2022 9:43:30 AM | 7 | 3 | |||||||||||||||||||||||
| 4386 | 5/25/2021 7:11:59 AM | 2/26/2023 7:30:26 AM | Late termination | Late termination of service - BJ71652807 completed and pending approval.<br><b>Journal Number</b>: [BJ71652807]<div><br></div><div>Adjustments done...Account is in order</div> | 27 | 3 | 3725 | 5 | 2 | 23 | 3 | 52 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-25T07:12:01.624Z"}] | 3 | 52 | 2/26/2023 7:30:26 AM | 17 | 17 |