Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
4388
LatestTicket
CreatedAt
5/25/2021 7:31:55 AM
UpdatedAt
2/27/2022 7:33:09 AM
Subject
WATER QUERY
Description
HIGH WATER CONSUMPTION<div> Spread consumption journal was processed for April- Sept 2020.</div><div> water consumption on the account is above 21kl and is being affected by stage 3 tariff.<br><div><br></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3727
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-25T07:36:00.098Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:25:42.692Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-27T07:33:10.037Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
6
ResolvedAt
2/27/2022 7:33:09 AM
Thread
ResolvedBy
5
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
6