Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 400576 | 4509 | 5/27/2021 6:32:28 AM | 5/27/2021 6:32:29 AM | IVR call: balance | Received call for balance for account 10373947 undefined | 3841 | 5/27/2021 6:32:29 AM | ||||||||||||||||||||||||||||||||||
| 400529 | 4508 | 5/27/2021 6:14:34 AM | 5/27/2021 6:14:34 AM | IVR call: balance | Received call for balance for account 10400439 undefined | 418 | 5/27/2021 6:14:34 AM | ||||||||||||||||||||||||||||||||||
| 400526 | 4507 | 5/27/2021 6:13:42 AM | 5/27/2021 6:13:42 AM | IVR call: balance | Received call for balance for account 10400439 undefined | 418 | 5/27/2021 6:13:42 AM | ||||||||||||||||||||||||||||||||||
| 400520 | 4506 | 5/27/2021 6:11:19 AM | 5/27/2021 6:11:20 AM | IVR call: balance | Received call for balance for account 10181594 undefined | 3840 | 5/27/2021 6:11:20 AM | ||||||||||||||||||||||||||||||||||
| 400489 | 4505 | 5/27/2021 5:49:54 AM | 5/27/2021 5:49:55 AM | IVR call: balance | Received call for balance for account 10351045 undefined | 3839 | 5/27/2021 5:49:55 AM | ||||||||||||||||||||||||||||||||||
| 4504 | 5/26/2021 1:41:15 PM | 11/28/2021 10:21:41 AM | Late termination | Account terminated<div><br></div> | 27 | 3 | 3838 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-26T13:40:42.338Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:19:15.255Z"}] | 6 | 122 | 12 | 11/28/2021 10:21:41 AM | 8 | 12 | ||||||||||||||||||||||
| 4501 | 5/26/2021 1:35:50 PM | 3/28/2022 7:08:29 AM | 6 months policy | 6 months policy<br/><b>Journal Number</b>: [bj71775335] | 27 | 3 | 3835 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:39:19.954Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:39:39.211Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:39:47.090Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:42:18.476Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:28:46.468Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:39:35.782Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 14 | |||||||||||||||||||||||
| 4501 | 5/26/2021 1:33:53 PM | 8/8/2021 6:01:37 AM | 06 Month policy | 06 month policy adjustment for 2021/05 billing<br/><b>Journal Number</b>: [BJ71775288]<br/><b>Journal Amount</b>: [-R30,232.21] | 27 | 3 | 4068 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:37:23.181Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:37:39.898Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:37:45.044Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:41:17.613Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:41:34.238Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:42:25.384Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:42:55.316Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-30T08:06:29.559Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:41:05.435Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:28:58.582Z"}] | 1 | 95 | 8/8/2021 6:01:37 AM | 8 | 20 | |||||||||||||||||||||||
| 4501 | 5/26/2021 1:30:22 PM | 7/21/2021 12:38:54 PM | Invalid | Invalid | 27 | 3 | 4068 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:33:53.006Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-30T08:07:38.368Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:41:35.636Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:39:09.152Z"}] | 1 | 95 | 7/21/2021 12:38:54 PM | 4 | 14 | |||||||||||||||||||||||
| 4503 | 5/26/2021 1:29:10 PM | 4/12/2022 9:39:10 AM | 6 months policy | journal processed on 15/04/2021<br/><b>Journal Number</b>: [251272]<br/><b>Journal Amount</b>: [315.60] | 27 | 3 | 3837 | 4 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T13:28:39.258Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:56:02.314Z"}] | 1 | 67 | 4/12/2022 9:39:10 AM | 4 | 12 | |||||||||||||||||||||||
| 4501 | 5/26/2021 1:27:21 PM | 7/21/2021 12:38:33 PM | invalid | Logged on incorrect acc | 27 | 3 | 4068 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:30:51.749Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-20T10:44:46.967Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:28:40.806Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:38:40.450Z"}] | 1 | 95 | 7/21/2021 12:38:33 PM | 5 | 14 | |||||||||||||||||||||||
| 4502 | 5/26/2021 1:27:18 PM | 4/12/2022 9:43:30 AM | Late termination | Late termination <br><div><br></div><div>Late Termination Processed ,<b>Journal Number</b>: [425803]</div><div><br></div><div><b>RESPONSE QRC</b>: Late termination, Journal {425803}Authorized .</div><div><br></div><div><br></div><div><br></div> | 27 | 3 | 3836 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-26T13:27:19.807Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T06:52:13.204Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-03T08:08:59.803Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:29:57.160Z"}] | 6 | 122 | 230 | 4/12/2022 9:43:30 AM | 7 | 230 | ||||||||||||||||||||||
| 4501 | 5/26/2021 1:24:25 PM | 7/21/2021 12:38:06 PM | no valid query details submitted | no valid query details submitted<br> | 27 | 3 | 3835 | 17 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:27:56.484Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:28:34.384Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:29:10.198Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:38:22.127Z"}] | 1 | 44 | 7/21/2021 12:38:06 PM | 17 | 14 | |||||||||||||||||||||||
| 4500 | 5/26/2021 1:23:13 PM | 4/12/2022 9:39:10 AM | 6 months policy | journal processed on 16/04/2021<br/><b>Journal Number</b>: [252467] | 27 | 3 | 3834 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T13:22:41.641Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T11:00:05.454Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T11:00:15.771Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:06:55.383Z"}] | 1 | 67 | 4/12/2022 9:39:10 AM | 4 | 12 | |||||||||||||||||||||||
| 4499 | 5/26/2021 1:22:07 PM | 7/21/2021 12:37:09 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 8 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T13:21:36.154Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:45:44.020Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:37:24.699Z"}] | 1 | 44 | 7/21/2021 12:37:09 PM | 8 | 14 | ||||||||||||||||||||||||
| 4498 | 5/26/2021 1:19:16 PM | 3/28/2022 7:07:05 AM | 6 months policy | journal processed on 16/04/2021<br/><b>Journal Number</b>: [252559]<br/><b>Journal Amount</b>: [1621.80] | 27 | 3 | 3832 | 15 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T13:18:44.729Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:56:47.141Z"}] | 1 | 67 | 3/28/2022 7:07:05 AM | 15 | 12 | |||||||||||||||||||||||
| 4410 | 5/26/2021 1:18:27 PM | 3/28/2022 7:25:06 AM | account terminated | 27 | 3 | 3742 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-26T13:17:57.913Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T07:59:10.391Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:30:06.586Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:10:26.340Z"}] | 6 | 122 | 12 | 3/28/2022 7:25:06 AM | 17 | 12 | |||||||||||||||||||||||
| 4497 | 5/26/2021 1:17:33 PM | 3/28/2022 7:08:29 AM | 6 months policy | journal processed<br/><b>Journal Number</b>: [452100] | 27 | 3 | 3830 | 6 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T13:17:03.008Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T11:01:15.125Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:05:46.393Z"}] | 1 | 67 | 3/28/2022 7:08:29 AM | 6 | 12 | |||||||||||||||||||||||
| 4496 | 5/26/2021 1:14:20 PM | 3/28/2022 6:35:04 AM | 6 months policy | journal processed on 07/05/2021<br><b>Journal Number</b>: [538613]<div><br></div><div><b>RESPONSE QRC</b> :Six month policy ,Journal{538613}</div> | 27 | 3 | 3829 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T13:13:48.735Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:59:11.567Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:24:58.079Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T08:38:46.929Z"}] | 1 | 101 | 230 | 3/28/2022 6:35:04 AM | 5 | 230 | ||||||||||||||||||||||
| 4495 | 5/26/2021 1:13:21 PM | 3/28/2022 7:10:22 AM | DOG TAX | CONSUMER BEING CHARGED FOR MORE DOGS THAN ON PREMISIS<br/><b>Journal Number</b>: [426741] | 27 | 3 | 3828 | 11 | 2 | 23 | 12 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-26T13:12:50.162Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:33:32.713Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:33:53.307Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:34:38.730Z"}] | 1 | 50 | 11 | 3/28/2022 7:10:22 AM | 11 | 11 |