Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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4501
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LatestTicket
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CreatedAt
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5/26/2021 1:33:53 PM
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UpdatedAt
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8/8/2021 6:01:37 AM
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Subject
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06 Month policy
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Description
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06 month policy adjustment for 2021/05 billing<br/><b>Journal Number</b>: [BJ71775288]<br/><b>Journal Amount</b>: [-R30,232.21]
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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4068
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OpenedBy
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AssignedTo
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8
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:37:23.181Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:37:39.898Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:37:45.044Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:41:17.613Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:41:34.238Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:42:25.384Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-05-26T13:42:55.316Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-30T08:06:29.559Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:41:05.435Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:28:58.582Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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95
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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8/8/2021 6:01:37 AM
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Thread
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ResolvedBy
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8
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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20