Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1016 | 1/22/2021 9:16:44 AM | 4/12/2022 9:47:18 AM | 6 months policy | electricity and water journal pending waiting for authorization.<div><b>Investigate and Evaluate and apply six month policy-period</b> -201906-202010</div> | 30 | 2 | 1129 | 77 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-01-22T09:45:08.774Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-05T07:09:24.924Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-07T12:59:20.724Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T11:37:30.535Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-14T10:09:04.673Z"}] | 77 | 230 | ||||||||||||||||||||||||||||||
| 1017 | 1/22/2021 9:06:58 AM | 7/2/2022 9:00:18 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="792" style="border-collapse: collapse;width:594pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="792" style="height:19.5pt;width:594pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table><br><div>Duplicate query resolved under ref #2027</div> | 27 | 3 | 1130 | 17 | 2 | 23 | 1 | 67 | 624 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-01-22T09:07:19.904Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-01-22T09:11:26.357Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:47:59.372Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T10:10:22.062Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:08:21.024Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:09:08.375Z"}] | 9 | 123 | 18 | 2/24/2022 11:08:12 AM | 22 | 3 | |||||||||||||||||||||
| 1015 | 1/22/2021 8:25:02 AM | 2/24/2022 10:34:50 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="792" style="border-collapse: collapse;width:594pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="792" style="height:19.5pt;width:594pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1128 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-22T08:22:00.257Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:06:51.189Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:07:28.508Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:07:32.021Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-02T12:03:42.515Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-04T08:25:51.356Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-13T06:42:11.038Z"}] | 9 | 123 | 18 | 2/24/2022 10:34:50 AM | 26 | 18 | ||||||||||||||||||||||
| 1012 | 1/21/2021 2:54:51 PM | 8/21/2021 7:27:54 AM | log query | check reading requested | 27 | 3 | 1127 | 39 | 2 | 23 | 1 | 44 | 153 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-21T14:55:01.696Z"},{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-21T15:06:06.808Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-01-27T13:15:23.885Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:27:59.355Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:28:45.839Z"}] | 1 | 44 | 8/21/2021 7:27:54 AM | 39 | 12 | ||||||||||||||||||||||
| 1012 | 1/21/2021 2:44:00 PM | 7/2/2022 11:50:18 AM | log query | Abnormal reading on 30/08/2020, pls investigate<div>six months policy applied </div><br><b>Journal Number</b>: [566601]<div><br></div><div><b><u>QRC RESPONSE:</u></b> Account adjusted accordingly 202202, query resolved.</div> | 27 | 3 | 1127 | 4 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-21T14:44:16.394Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-24T08:43:22.216Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:05:42.560Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-19T09:55:39.015Z"}] | 1 | 101 | 12 | 7/2/2022 11:50:18 AM | 8 | 8 | ||||||||||||||||||||||
| 1009 | 1/21/2021 8:32:03 AM | 5/19/2021 2:15:17 PM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-21T08:29:32.056Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-21T08:37:05.939Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:18:55.945Z"}] | 2 | ||||||||||||||||||||||||||||||||||||
| 1008 | 1/21/2021 8:24:26 AM | 2/24/2022 10:34:50 AM | water | <div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</div><div><br></div> | 27 | 3 | 1125 | 26 | 2 | 23 | 1 | 67 | 123 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-21T08:21:24.061Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-21T08:25:27.972Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:01:12.734Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:02:13.243Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:03:38.320Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T09:19:51.784Z"}] | 9 | 123 | 11 | 2/24/2022 10:34:50 AM | 26 | 11 | |||||||||||||||||||||
| 1006 | 1/21/2021 7:56:12 AM | 10/11/2022 8:48:06 AM | HC | <p class="MsoNormal">Dear Sir/Madam<o:p></o:p></p> <p class="MsoNormal">the above has the following reference<o:p></o:p></p> <p class="MsoNormal">The statement we received dated the 22/08/2020 reflects that we owe Buffalo City Municipalitythe sum of R20265.92 for water only. We humble wish that the above billing be reviewed as we understand that this might not be the true or correct reflection of our consumption. This argument is based on the fact that we were at home that is 11 Jersey Rd, Winchester Gardens only in May 2020 during lockdown alert level 5. During all other months we were in Cofimvaba where we both work. Due to the above billing our electricity is blocked and we are unable to buy electricity for now. <o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">This offcourse, has adversely affected us. unfortunately for us we do not even have a swimming pool,nothing that we might have suspected that consumed water a lot. For us, to to have consumed such a huge volume of water in one month is not possible<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">hoping that the above shall find expression<o:p></o:p></p> <p class="MsoNormal">Kind Regards<o:p></o:p></p> <p class="MsoNormal">S.JONAS(Mr) and S.W JONAS(Mrs)<o:p></o:p></p> <p class="MsoNormal">cell:0834750287 or 0732291118<o:p></o:p></p> | 27 | 3 | 1124 | 5 | 2 | 23 | 1 | 67 | 131 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-21T09:03:33.605Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-21T09:45:19.171Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-21T09:50:26.391Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:53:50.222Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-14T10:10:52.471Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-14T10:22:00.269Z"}] | 1 | 96 | 3 | 5/14/2022 10:22:03 AM | 125867 | 5 | 2 | ||||||||||||||||||||
| 1007 | 1/21/2021 7:56:12 AM | 5/14/2022 9:54:31 AM | Water | meter reading not done and account was overcharged <div>Journal Done</div> | 27 | 3 | 1123 | 26 | 2 | 23 | 1 | 67 | 1485 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-21T08:07:35.095Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:19:25.524Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:39:11.556Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T07:15:56.238Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-18T06:18:56.756Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-14T09:54:29.885Z"}] | 1 | 111 | 17 | 5/14/2022 9:54:31 AM | 26 | 17 | |||||||||||||||||||||
| 1005 | 1/21/2021 6:26:15 AM | 2/24/2022 11:21:35 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 9 | 2 | 23 | 1 | 67 | 120 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-01-21T06:27:25.622Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:42:36.502Z"}] | 9 | 123 | 14 | 2/24/2022 11:21:35 AM | 9 | 14 | ||||||||||||||||||||||
| 1004 | 1/21/2021 5:47:17 AM | 1/21/2021 5:47:20 AM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-21T05:47:19.370Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 1002 | 1/20/2021 9:52:25 AM | 7/3/2022 9:04:16 AM | HIGH CONSUMPTION | <p class="MsoNormal" style="margin-left:-.25pt"><b>DATE</b><span lang="EN-US">: _____<b><u>21<sup>st</sup> December 2020</u></b>________ <o:p></o:p></span></p> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US"> <o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:-.75pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%; tab-stops:center 108.25pt"><b>TO</b><span lang="EN-US">: <b>QUERY RESOLUTION CENTRE</b> <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:-.75pt;text-indent:0in;tab-stops:center 136.6pt"><span lang="EN-US"> REVENUE MANAGEMENT DEPARTMENT <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:-.75pt;text-indent:0in;tab-stops:center 152.55pt"><span lang="EN-US"> BUFFALO CITY METROPOLITAN MUNICIPALITY <o:p></o:p></span></p> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US"> <o:p></o:p></span></p> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US"> <o:p></o:p></span></p> <p class="MsoNormal" style="margin-left:-.25pt"><span lang="EN-US">Kindly resolve the following Billing related query and inform me of the outcome.</span></p><table class="TableGrid" border="0" cellspacing="0" cellpadding="0" width="662" style="width:496.2pt;margin-left:-1.2pt;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:2.8pt 2.6pt 0in 5.3pt"> <tbody><tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes;height:49.55pt"> <td width="54" valign="top" style="width: 40.3pt; border-width: 1pt; border-color: black; border-image: initial; padding: 2.8pt 2.6pt 0in 5.3pt; height: 49.55pt;"> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size: 11.0pt;line-height:107%;font-family:"Calibri",sans-serif;mso-fareast-font-family: Calibri">1. </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top-width: 1pt; border-right-width: 1pt; border-bottom-width: 1pt; border-top-color: black; border-right-color: black; border-bottom-color: black; border-image: initial; border-left: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 49.55pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">8 Digit Municipal </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">Account Number </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="361" valign="top" style="width: 271pt; border-top-width: 1pt; border-right-width: 1pt; border-bottom-width: 1pt; border-top-color: black; border-right-color: black; border-bottom-color: black; border-image: initial; border-left: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 49.55pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> 20091791</span><span lang="EN-US"><o:p></o:p></span></p> </td> </tr> <tr style="mso-yfti-irow:1;height:1.25in"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 1.25in;"> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size: 11.0pt;line-height:107%;font-family:"Calibri",sans-serif;mso-fareast-font-family: Calibri">2. </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 1.25in;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">Nature of the Query </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 1.25in;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> Charged for water never consumed</span><span lang="EN-US"><o:p></o:p></span></p> </td> </tr> <tr style="mso-yfti-irow:2;height:59.55pt"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.55pt;"> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size: 11.0pt;line-height:107%;font-family:"Calibri",sans-serif;mso-fareast-font-family: Calibri">3. </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.55pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">Municipal Service/s </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">under enquiry </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.55pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> Water services</span><span lang="EN-US"><o:p></o:p></span></p> </td> </tr> <tr style="mso-yfti-irow:3;height:59.65pt"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.65pt;"> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size: 11.0pt;line-height:107%;font-family:"Calibri",sans-serif;mso-fareast-font-family: Calibri">4. </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.65pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">Desired Outcome </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.65pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">Normalize our water consumption bill and write off the amount that was erroneously billed on our account. </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> </span><span lang="EN-US"><o:p></o:p></span></p> </td> </tr> <tr style="mso-yfti-irow:4;mso-yfti-lastrow:yes;height:45.05pt"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 45.05pt;"> <p class="MsoNormal" style="margin:0in;margin-bottom:.0001pt;text-indent:0in; line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size: 11.0pt;line-height:107%;font-family:"Calibri",sans-serif;mso-fareast-font-family: Calibri">5. </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 45.05pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">Name of Person who logged the Enquiry and Contact Telephone number </span><span lang="EN-US"><o:p></o:p></span></p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 45.05pt;"> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri"> Ellen Luggya<o:p></o:p></span></p> <p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><span lang="EN-US" style="font-size:12.0pt;mso-bidi-font-size:11.0pt;line-height: 107%;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri">078 123 6831</span><span lang="EN-US"><o:p></o:p></span></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25pt;margin-bottom:.0001pt;text-indent:0in;line-height:107%"><br></p> </td> </tr> </tbody></table><br><div><br></div><div>QUERY RECEIVED FROM PUBLIC PROTECT DATED OCT 2021 STATES:</div><div><span style="font-size:11.0pt;line-height:107%; font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language:EN-US;mso-bidi-language: AR-SA">Complainant alleges irregular billing by the municipality in February, March and April 2020. He further alleged that he owes for water charges about R40 000.00</span><br></div><div><br></div><div><p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">BCMM RESPONSE</span></b>:<o:p></o:p></p> <p class="MsoListParagraphCxSpFirst" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><span style="text-indent: -18pt;">Readings from 2020/02 to 2021/09 follows on.</span></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><o:p></o:p></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><!--[endif]-->Consumption dropped in 2020, indicating a possible leak.<o:p></o:p></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><!--[endif]-->Consumer to advise if any leaks were repaired in 2020. <o:p></o:p></p> <p class="MsoListParagraphCxSpLast" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family: Symbol">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> </span></span><!--[endif]-->If so, consumer to submit a signed copy of the plumbers’ letter stating what was repaired, date of repairs and account details in order to assess the account with a potential leak rebate.<o:p></o:p></p><p class="MsoListParagraphCxSpLast" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><br></p></div> | 30 | 3 | 1122 | 3 | 23 | 1 | 67 | 119 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-20T09:52:43.680Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:59:29.091Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:00:10.769Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T13:01:04.516Z"}] | 1 | 111 | 18 | 133394 | 3 | |||||||||||||||||||||||
| 1001 | 1/20/2021 9:11:09 AM | 5/21/2022 10:43:20 AM | 6 MONTH POLICY | METER NOIT READ<br/><b>Journal Number</b>: [465990]<br/><b>Journal Amount</b>: [-R41,465.60] | 27 | 3 | 1121 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-20T09:11:28.688Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T07:59:56.936Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:57:50.971Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:58:58.453Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-21T10:42:50.187Z"}] | 1 | 101 | 3 | 5/21/2022 10:43:20 AM | 8 | 3 | ||||||||||||||||||||||
| 1000 | 1/20/2021 9:04:32 AM | 1/20/2021 9:04:35 AM | 2 | 1120 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-01-20T09:04:51.244Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 999 | 1/20/2021 7:30:20 AM | 2/24/2022 11:16:33 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 23 | 3 | 23 | 1 | 67 | 118 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:41:24.319Z"}] | 9 | 123 | 14 | 2/24/2022 11:16:33 AM | 23 | 14 | ||||||||||||||||||||||
| 998 | 1/20/2021 6:24:07 AM | 2/24/2022 10:34:50 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 26 | 2 | 23 | 1 | 51 | 115 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-01-20T06:21:06.950Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:40:28.757Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 14 | ||||||||||||||||||||||
| 997 | 1/20/2021 5:19:54 AM | 5/14/2022 9:52:37 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="792" style="border-collapse: collapse;width:594pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl63" width="792" style="height:19.5pt;width:594pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br>6MONTHS POLICY DONE</td></tr></tbody></table><br/><b>Journal Number</b>: [747689] | 27 | 3 | 1119 | 15 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-01-20T05:16:53.192Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:55:01.239Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:56:03.661Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T09:01:52.942Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T07:14:49.820Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-14T09:44:07.909Z"}] | 9 | 123 | 8 | 5/14/2022 9:52:37 AM | 129329 | 15 | 8 | |||||||||||||||||||||
| 996 | 1/19/2021 1:26:25 PM | 10/29/2021 9:40:03 AM | 90 Days Debt | water query | 30 | 3 | 1118 | 2 | 23 | 1 | 67 | 113 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-01-19T13:26:28.082Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:39:51.346Z"}] | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||
| 995 | 1/19/2021 1:10:56 PM | 11/3/2021 12:52:43 PM | 90 Days Debt | water query consumer also submit a plumber letter<div><br><div><b>RESPONSE QRC</b>: Leak CR, Journal {316587}Authorized.</div></div> | 27 | 3 | 1117 | 14 | 2 | 23 | 1 | 67 | 112 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-01-19T13:10:59.031Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T09:38:50.655Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T12:51:03.595Z"}] | 1 | 96 | 230 | 11/3/2021 12:52:43 PM | 14 | 230 | |||||||||||||||||||||
| 994 | 1/19/2021 12:41:26 PM | 1/19/2021 12:41:29 PM | 1 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-01-19T12:38:25.724Z"}] | 36 |