Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1006
LatestTicket
CreatedAt
1/21/2021 7:56:12 AM
UpdatedAt
10/11/2022 8:48:06 AM
Subject
HC
Description
<p class="MsoNormal">Dear Sir/Madam<o:p></o:p></p> <p class="MsoNormal">the above has the following reference<o:p></o:p></p> <p class="MsoNormal">The statement we received dated the 22/08/2020 reflects that we owe Buffalo City Municipalitythe sum of R20265.92 for water only.&nbsp; We humble wish that the above billing be reviewed as we understand that this might not be the&nbsp; &nbsp;true or correct reflection of our consumption. This argument is based on the fact that we were&nbsp; at home that is 11 Jersey Rd, Winchester Gardens only in May 2020 during lockdown alert level 5. During all other months we were in Cofimvaba where we both work. Due to the above billing our electricity is blocked and we are unable to buy electricity for now.&nbsp;<o:p></o:p></p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">This offcourse, has adversely affected us. unfortunately for us we do not even have a swimming pool,nothing that we might have suspected that consumed water a lot. For us, to to have consumed&nbsp;such a huge volume of water in one month is not possible<o:p></o:p></p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">hoping that the above shall find expression<o:p></o:p></p> <p class="MsoNormal">Kind Regards<o:p></o:p></p> <p class="MsoNormal">S.JONAS(Mr) and S.W JONAS(Mrs)<o:p></o:p></p> <p class="MsoNormal">cell:0834750287 or 0732291118<o:p></o:p></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
1124
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
131
History
[{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-21T09:03:33.605Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-21T09:45:19.171Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-21T09:50:26.391Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:53:50.222Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-14T10:10:52.471Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-14T10:22:00.269Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
3
ResolvedAt
5/14/2022 10:22:03 AM
Thread
125867
ResolvedBy
5
WasCreatedByCustomer
HasIvrcall
Creator
Updator
2