Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1012
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LatestTicket
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CreatedAt
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1/21/2021 2:44:00 PM
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UpdatedAt
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7/2/2022 11:50:18 AM
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Subject
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log query
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Description
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Abnormal reading on 30/08/2020, pls investigate<div>six months policy applied </div><br><b>Journal Number</b>: [566601]<div><br></div><div><b><u>QRC RESPONSE:</u></b> Account adjusted accordingly 202202, query resolved.</div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1127
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OpenedBy
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AssignedTo
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4
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Region
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2
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Department
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23
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QueryType
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77
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SubQueryType
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44
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-21T14:44:16.394Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-24T08:43:22.216Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:05:42.560Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-19T09:55:39.015Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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12
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ResolvedAt
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7/2/2022 11:50:18 AM
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Thread
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ResolvedBy
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8
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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8