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Customer: 1002
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CreatedAt: 1/20/2021 9:52:25 AM
UpdatedAt: 7/3/2022 9:04:16 AM
Subject: HIGH CONSUMPTION
Description: DATE: _____21st December 2020________ <o:p></o:p>  <o:p></o:p> TO:      QUERY RESOLUTION CENTRE <o:p></o:p>             REVENUE MANAGEMENT DEPARTMENT <o:p></o:p>             BUFFALO CITY METROPOLITAN MUNICIPALITY <o:p></o:p>  <o:p></o:p>  <o:p></o:p> Kindly resolve the following Billing related query and inform me of the outcome.<table class="TableGrid" border="0" cellspacing="0" cellpadding="0" width="662" style="width:496.2pt;margin-left:-1.2pt;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:2.8pt 2.6pt 0in 5.3pt"> <tbody><tr style="mso-yfti-irow:0;mso-yfti-firstrow:yes;height:49.55pt"> <td width="54" valign="top" style="width: 40.3pt; border-width: 1pt; border-color: black; border-image: initial; padding: 2.8pt 2.6pt 0in 5.3pt; height: 49.55pt;"> 1. <o:p></o:p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top-width: 1pt; border-right-width: 1pt; border-bottom-width: 1pt; border-top-color: black; border-right-color: black; border-bottom-color: black; border-image: initial; border-left: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 49.55pt;"> 8 Digit Municipal  <o:p></o:p> Account Number <o:p></o:p>  <o:p></o:p> </td> <td width="361" valign="top" style="width: 271pt; border-top-width: 1pt; border-right-width: 1pt; border-bottom-width: 1pt; border-top-color: black; border-right-color: black; border-bottom-color: black; border-image: initial; border-left: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 49.55pt;">  20091791<o:p></o:p> </td> </tr> <tr style="mso-yfti-irow:1;height:1.25in"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 1.25in;"> 2. <o:p></o:p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 1.25in;"> Nature of the Query <o:p></o:p>  <o:p></o:p>  <o:p></o:p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 1.25in;">  Charged for water never consumed<o:p></o:p> </td> </tr> <tr style="mso-yfti-irow:2;height:59.55pt"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.55pt;"> 3. <o:p></o:p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.55pt;"> Municipal Service/s  <o:p></o:p> under enquiry <o:p></o:p>  <o:p></o:p>  <o:p></o:p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.55pt;">  Water services<o:p></o:p> </td> </tr> <tr style="mso-yfti-irow:3;height:59.65pt"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.65pt;"> 4. <o:p></o:p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.65pt;"> Desired Outcome <o:p></o:p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 59.65pt;">  <o:p></o:p> Normalize our water consumption bill and write off the amount that was erroneously billed on our account. <o:p></o:p>  <o:p></o:p>  <o:p></o:p> </td> </tr> <tr style="mso-yfti-irow:4;mso-yfti-lastrow:yes;height:45.05pt"> <td width="54" valign="top" style="width: 40.3pt; border-right-width: 1pt; border-bottom-width: 1pt; border-left-width: 1pt; border-right-color: black; border-bottom-color: black; border-left-color: black; border-image: initial; border-top: none; padding: 2.8pt 2.6pt 0in 5.3pt; height: 45.05pt;"> 5. <o:p></o:p> </td> <td width="246" valign="top" style="width: 184.85pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 45.05pt;"> Name of Person who logged the Enquiry and Contact Telephone number <o:p></o:p> </td> <td width="361" valign="top" style="width: 271pt; border-top: none; border-left: none; border-bottom-width: 1pt; border-bottom-color: black; border-right-width: 1pt; border-right-color: black; padding: 2.8pt 2.6pt 0in 5.3pt; height: 45.05pt;">  Ellen Luggya<o:p></o:p> 078 123 6831<o:p></o:p> </td> </tr> </tbody></table> <div> </div><div>QUERY RECEIVED FROM PUBLIC PROTECT DATED OCT 2021 STATES:</div><div><span style="font-size:11.0pt;line-height:107%; font-family:"Arial",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language:EN-US;mso-bidi-language: AR-SA">Complainant alleges irregular billing by the municipality in February, March and April 2020. He further alleged that he owes for water charges about R40 000.00 </div><div> </div><div>BCMM RESPONSE:<o:p></o:p> ·         Readings from 2020/02 to 2021/09 follows on.<o:p></o:p> ·         Consumption dropped in 2020, indicating a possible leak.<o:p></o:p> ·         Consumer to advise if any leaks were repaired in 2020. <o:p></o:p> ·         If so, consumer to submit a signed copy of the plumbers’ letter stating what was repaired, date of repairs and account details in order to assess the account with a potential leak rebate.<o:p></o:p> </div>
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History: [{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-20T09:52:43.680Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:59:29.091Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T07:00:10.769Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T13:01:04.516Z"}]
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