Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1502 | 2/11/2021 12:19:57 PM | 2/11/2021 12:19:59 PM | 2 | 1472 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-11T12:16:42.239Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1500 | 2/11/2021 11:18:10 AM | 10/28/2021 7:40:12 AM | log query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1471 | 39 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-11T11:18:32.719Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:39:56.333Z"}] | 9 | 123 | 20 | 10/28/2021 7:40:12 AM | 39 | 20 | ||||||||||||||||||||||
| 1501 | 2/11/2021 11:17:46 AM | 2/24/2022 11:08:12 AM | Late Termination | Late Termination | 27 | 3 | 1470 | 22 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T11:17:49.220Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:45:42.031Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:48:41.490Z"}] | 77 | 107 | 2/24/2022 11:08:12 AM | 22 | 173 | |||||||||||||||||||||||
| 1499 | 2/11/2021 11:04:22 AM | 2/11/2021 12:11:26 PM | 2 | 1469 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T11:01:07.963Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T11:50:17.973Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T12:08:08.778Z"}] | 37 | |||||||||||||||||||||||||||||||||||
| 1498 | 2/11/2021 11:02:13 AM | 2/24/2022 11:08:12 AM | water query | water query | 27 | 3 | 1468 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T11:02:15.405Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T10:54:06.367Z"}] | 1 | 96 | 4 | 2/24/2022 11:08:12 AM | 22 | 4 | ||||||||||||||||||||||
| 1497 | 2/11/2021 10:58:11 AM | 4/12/2022 9:43:30 AM | WATER QUERY | WATER QUERY,<div>7/05/2021 feedback from water works confirms internal leak.</div><div>consumer to repair and submit plumbers letter for new leak dated May2021.</div><br><b>Monitoring Reason</b>: [03 Readings required after date of repairs - May 2021]<br/><b>Journal Number</b>: [BJ71429666]<br/><b>Journal Amount</b>: [55144.95] | 27 | 3 | 1467 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T10:54:56.921Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-07T12:16:10.110Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T10:57:58.133Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T10:10:47.099Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T10:24:41.311Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:40:19.158Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-11T11:59:03.244Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-12T06:35:11.796Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T09:48:34.232Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-12-02T13:45:10.715Z"}] | 1 | 96 | 15 | 4/12/2022 9:43:30 AM | 7 | 15 | ||||||||||||||||||||||
| 1496 | 2/11/2021 10:50:23 AM | 2/24/2022 11:08:12 AM | Water query 6 month policy | water query 6 month policy<div>journal done in 20200812. query resolved</div> | 27 | 3 | 1466 | 22 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T10:50:25.333Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-29T06:20:04.010Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-02T07:47:35.545Z"}] | 77 | 67 | 2/24/2022 11:08:12 AM | 22 | 6 | |||||||||||||||||||||||
| 1495 | 2/11/2021 10:44:14 AM | 2/24/2022 11:08:12 AM | incorrect readings | latest reading 5/2021,current readings requested. | 27 | 3 | 1465 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T10:44:16.024Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:17:44.758Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:21:20.651Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1494 | 2/11/2021 10:41:33 AM | 8/21/2021 7:40:35 AM | LOG QUERY | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1464 | 39 | 4 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-11T10:41:55.933Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:41:14.294Z"}] | 77 | 44 | 8/21/2021 7:40:35 AM | 39 | 12 | |||||||||||||||||||||||
| 1493 | 2/11/2021 10:38:26 AM | 5/22/2022 10:43:52 AM | water query | SIX MONTHS POLICY ADJUSTED <div>JOURNAL NO: 747678</div>Meter #130042580 confirmed by meter readers as serving the house. Tariff correct <div><br><b>Journal Number</b>: [BJ71747678]<br><b>Journal Amount</b>: [-R35,746.39]</div> | 27 | 3 | 1463 | 13 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T10:38:28.965Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:39:32.274Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T08:08:40.583Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T08:59:51.896Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-22T10:42:08.737Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-22T10:43:00.695Z"}] | 1 | 101 | 3 | 5/22/2022 10:43:52 AM | 13 | 3 | ||||||||||||||||||||||
| 1492 | 2/11/2021 10:20:27 AM | 3/2/2022 8:22:38 AM | WATER QUERY | POSSIBLE LEAK. TO REQUEST LEAK LETTER | 27 | 3 | 1462 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T10:17:12.753Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:01:24.459Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:14:55.696Z"}] | 1 | 96 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1491 | 2/11/2021 10:01:47 AM | 4/12/2022 9:42:39 AM | WATER QUERY | WATER QUERY<div><br></div><div>six months policy done</div><br/><b>Journal Number</b>: [566591]<br/><b>Journal Amount</b>: [8934.01] | 27 | 3 | 1461 | 132 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T09:58:32.697Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-29T09:12:54.717Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-24T08:04:14.135Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:39:00.678Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-21T08:24:32.238Z"}] | 1 | 101 | 8 | 4/12/2022 9:42:39 AM | 230 | 8 | ||||||||||||||||||||||
| 1490 | 2/11/2021 10:00:26 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1460 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T10:00:28.366Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:06:17.508Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:06:48.411Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:10:40.303Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 11 | |||||||||||||||||||||||
| 1489 | 2/11/2021 9:49:33 AM | 11/19/2022 8:35:38 AM | change of ownership | change of ownership - Late termination <div><br></div><div>RESPONSE: NO CHANGE OF OWNERSHIP,ACCOUNT CORRECT</div><div><br></div><div>Admin lady phoned to request reconnection on account which was disconnected 18.11.22</div><div>I advised that payment needs to be made of 139941.68 to be paid before reconnection will be implemented.</div><div>Received proof of payment and will sent to Call centre agent to issue reconnection with promise to pay balance of R 56196.69 on friday 25.11.22.</div><div>Will do followup on Friday 25.11.22</div><div><br></div> | 5 | 3 | 1459 | 5 | 3 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T09:46:18.726Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:38:15.165Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T09:49:45.874Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-13T10:11:56.167Z"}] | 6 | 122 | 15 | 139722 | 10 | |||||||||||||||||||||||
| 1488 | 2/11/2021 9:46:44 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1458 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T09:46:46.075Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:51:00.483Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:51:22.457Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1487 | 2/11/2021 9:38:51 AM | 2/24/2022 11:08:12 AM | incorrect readings | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1457 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T09:38:55.311Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:37:51.786Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:16:45.455Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1486 | 2/11/2021 9:32:53 AM | 2/24/2022 11:08:12 AM | check readings incorrect | readings up-to-date | 27 | 3 | 1456 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T09:32:55.339Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:33:19.848Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:33:43.692Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1485 | 2/11/2021 9:22:23 AM | 2/24/2022 11:08:12 AM | incorrect readings | Account terminated | 27 | 3 | 1455 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T09:22:25.911Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:08:57.429Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:35:15.592Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:35:32.918Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1484 | 2/11/2021 9:13:54 AM | 2/11/2021 9:13:57 AM | 2 | 1454 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T09:13:56.652Z"}] | 22 | |||||||||||||||||||||||||||||||||||
| 1483 | 2/11/2021 9:10:28 AM | 2/11/2021 9:10:35 AM | 2 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-11T09:10:56.312Z"}] | 33 |