Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1765 | 2/22/2021 7:29:50 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-22T07:29:58.083Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:10:53.303Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:10:11.194Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1768 | 2/22/2021 7:23:23 AM | 3/2/2022 8:22:38 AM | INCORRECT METER READING | account inorder | 27 | 3 | 1681 | 37 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-22T07:23:37.826Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-02-22T08:28:34.948Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-24T08:40:17.859Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:10:23.850Z"}] | 1 | 50 | 12 | 3/2/2022 8:22:38 AM | 37 | 12 | ||||||||||||||||||||||
| 1767 | 2/22/2021 7:15:56 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1680 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-22T07:16:05.158Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T11:58:41.286Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:09:59.983Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 1766 | 2/22/2021 7:12:18 AM | 2/22/2021 7:12:21 AM | 2 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-22T07:12:26.752Z"}] | 37 | ||||||||||||||||||||||||||||||||||||
| 1759 | 2/22/2021 7:04:32 AM | 2/2/2022 12:28:44 PM | high water consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 728 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-22T07:04:41.368Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:09:26.636Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | ||||||||||||||||||||||
| 1762 | 2/22/2021 6:59:09 AM | 2/24/2022 11:08:12 AM | incorrect readings | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1679 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-22T06:59:16.914Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:08:49.664Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1757 | 2/22/2021 6:51:31 AM | 10/16/2021 10:39:28 AM | Water query - Overcharge | <b>Water query - Overcharge </b><div><b><br></b></div><div><b>INTERIMS REVERSED 2019/12 NO CR DUE AND CONSUMPTION IS NORMAL</b></div> | 27 | 3 | 1678 | 33 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-22T06:51:38.750Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T10:38:29.448Z"}] | 1 | 96 | 11 | 10/16/2021 10:39:28 AM | 33 | 11 | ||||||||||||||||||||||
| 1758 | 2/22/2021 6:51:00 AM | 2/2/2022 12:28:44 PM | High water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-22T06:51:08.943Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:08:18.500Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | |||||||||||||||||||||||
| 1756 | 2/22/2021 6:28:30 AM | 2/2/2022 12:28:44 PM | property sold | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-22T06:28:32.319Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:07:16.139Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:07:54.109Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | |||||||||||||||||||||||
| 1755 | 2/22/2021 6:20:45 AM | 2/2/2022 12:28:44 PM | High water consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-22T06:20:47.198Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:06:41.696Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | |||||||||||||||||||||||
| 1754 | 2/20/2021 10:46:10 AM | 3/28/2022 7:25:06 AM | 06 month policy amendment | <div style="text-align: left;">Assess 2020/05 billing to see if account qualifies for amendment and process journal (CB)</div><br/><b>Journal Number</b>: [BJ71826709] | 24 | 3 | 1677 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T10:46:12.142Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T09:50:14.470Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:06:22.035Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 1753 | 2/20/2021 10:28:51 AM | 4/12/2022 9:42:39 AM | 06 month policy | Assess and apply 06 month policy amendment for the 2020/12 billing (CB)<div>Dog Tax (IH)</div><div><br></div><div>Six month Policy Processed, <b>Journal Number</b>: [465590]</div><div><br></div><div><b>RESPONSE QRC</b> :Six Month Policy, Journal {465590}Authorized.</div><div><br></div><div><br></div><br><br> | 27 | 3 | 1676 | 132 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T10:28:53.309Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-01T07:07:45.549Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-26T11:42:27.229Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:05:58.375Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:17:43.654Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:22:51.295Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-30T08:26:39.325Z"}] | 1 | 101 | 230 | 4/12/2022 9:42:39 AM | 230 | 230 | ||||||||||||||||||||||
| 1752 | 2/20/2021 10:12:06 AM | 4/22/2022 12:54:37 PM | Possible 06 month policy amendments | Assess all meters on the 2020/03 billing to see if meters qualify for 06 month back charge amendments and process relevant journals (TS)<div><br></div><div>Resolved on ref#3429 - adjustments passed 22.04.2022</div> | 27 | 3 | 1675 | 3 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T10:12:08.699Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:05:35.593Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-30T08:11:13.019Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-04-22T12:54:02.221Z"}] | 1 | 101 | 3 | 4/22/2022 12:54:37 PM | 3 | 3 | ||||||||||||||||||||||
| 1751 | 2/20/2021 10:01:33 AM | 3/28/2022 6:33:19 AM | 06 Month Policy | Assess 2020/12 billing to see if account qualifies for 06 month policy adjustment (CB)<div><br></div><div><br></div> | 27 | 3 | 1674 | 3 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T10:01:35.811Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-18T10:09:32.217Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-18T10:10:47.496Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:20:10.241Z"}] | 1 | 101 | 11 | 3/28/2022 6:33:19 AM | 3 | 11 | ||||||||||||||||||||||
| 1750 | 2/20/2021 9:41:51 AM | 3/28/2022 6:33:19 AM | Leak Letter submitted | Plumbers letter submitted for repairs dated Dec 2020 to BillingQ. Consumption to be monitored for 3 months<div><br></div><div>Duplicate query. Resolved on Ref #11864</div> | 27 | 3 | 1673 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T09:41:53.391Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-08T10:02:32.542Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 1749 | 2/20/2021 8:52:28 AM | 3/28/2022 6:33:19 AM | Plumbers letters Received | x2 leaks repaired (June 2020 and Feb 2021). Consumption to be monitored for 03 months from March 2021. <div><br></div><div>Resolved on ref #11782</div> | 27 | 3 | 1672 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T08:52:30.814Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T08:07:00.676Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-09-03T07:04:40.329Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 1748 | 2/20/2021 8:15:35 AM | 5/9/2022 7:49:30 AM | Possible 06 month policy | Assess final reading on old meter and apply possible 06 month policy<br/><b>Journal Number</b>: [bj71826720]<br/><b>Journal Amount</b>: [-R6,733.17] | 27 | 3 | 1671 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T08:15:37.546Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:43:57.170Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:41:36.735Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:05:07.345Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-09T07:13:09.668Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-09T07:49:18.148Z"}] | 1 | 101 | 3 | 5/9/2022 7:49:30 AM | 15 | 3 | ||||||||||||||||||||||
| 1746 | 2/19/2021 11:50:36 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1670 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T11:47:17.057Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:00:09.053Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:00:29.609Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1745 | 2/19/2021 11:47:18 AM | 2/24/2022 11:08:12 AM | water query 6 month policy | water query <div><br></div><div>INTERIMS REVERSED ACCORDINGLY</div> | 27 | 3 | 1669 | 22 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T11:43:59.102Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T10:40:18.459Z"}] | 1 | 101 | 11 | 2/24/2022 11:08:12 AM | 22 | 11 | ||||||||||||||||||||||
| 1744 | 2/19/2021 11:43:24 AM | 3/28/2022 7:23:36 AM | water query 6 month policy | water query <div><br></div><br/><b>Journal Number</b>: [BJ71826737] | 24 | 3 | 1668 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T11:40:05.140Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-07T06:46:51.732Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:00:18.913Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:00:24.599Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:00:28.206Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:04:46.306Z"}] | 1 | 101 | 20 | 20 |