Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1754
LatestTicket
CreatedAt
2/20/2021 10:46:10 AM
UpdatedAt
3/28/2022 7:25:06 AM
Subject
06 month policy amendment
Description
<div style="text-align: left;">Assess 2020/05 billing to see if account qualifies for amendment and process journal (CB)</div><br/><b>Journal Number</b>: [BJ71826709]
Priority
Disposition
24
ConversationType
3
Parent
Account
1677
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
[{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T10:46:12.142Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T09:50:14.470Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T13:06:22.035Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
20
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
20