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EscalationLevel
LatestCall
LatestChat
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IsOpen
Customer
1749
LatestTicket
CreatedAt
2/20/2021 8:52:28 AM
UpdatedAt
3/28/2022 6:33:19 AM
Subject
Plumbers letters Received
Description
x2 leaks repaired (June 2020 and Feb 2021). Consumption to be monitored for 03 months from March 2021.&nbsp;<div><br></div><div>Resolved on ref #11782</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1672
OpenedBy
AssignedTo
3
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-20T08:52:30.814Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T08:07:00.676Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-09-03T07:04:40.329Z"}]
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UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
3/28/2022 6:33:19 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
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3