Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2079 | 3/5/2021 1:25:15 PM | 2/24/2022 10:34:50 AM | duplicate water charge | duplicate water charge on the account. kindly investigate and resolve. | 27 | 3 | 1912 | 26 | 2 | 23 | 1 | 99 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T13:21:46.613Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-25T09:22:02.550Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:05:14.201Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:50:49.554Z"}] | 1 | 112 | 4 | 2/24/2022 10:34:50 AM | 118808 | 26 | 4 | |||||||||||||||||||||
| 2080 | 3/5/2021 1:21:40 PM | 7/21/2021 9:40:01 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 1911 | 132 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-05T13:21:32.892Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T13:11:47.238Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T09:40:01.174Z"}] | 1 | 44 | 7/21/2021 9:40:01 AM | 230 | 14 | |||||||||||||||||||||||
| 2078 | 3/5/2021 12:50:04 PM | 2/24/2022 10:34:50 AM | duplicate water charge | duplicate water charged on the account,kindly investigate and resolve.<div>Account in order old meter closed and new meter charged. </div> | 27 | 3 | 1910 | 26 | 2 | 23 | 1 | 99 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T12:46:35.496Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T06:48:33.999Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:05:38.757Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:50:06.739Z"}] | 1 | 112 | 12 | 2/24/2022 10:34:50 AM | 26 | 12 | ||||||||||||||||||||||
| 2077 | 3/5/2021 12:38:16 PM | 2/24/2022 10:34:50 AM | water query | <div>Journal Done</div><div><br></div><div><br></div><div><br></div> | 27 | 3 | 1909 | 26 | 2 | 23 | 1 | 67 | 914 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T12:38:18.872Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T11:00:56.705Z"}] | 1 | 101 | 17 | 2/24/2022 10:34:50 AM | 26 | 17 | |||||||||||||||||||||
| 2076 | 3/5/2021 12:34:48 PM | 2/24/2022 10:34:50 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1908 | 26 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T12:34:51.573Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T12:34:58.281Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:16:02.297Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:06:11.070Z"}] | 9 | 123 | 20 | 2/24/2022 10:34:50 AM | 26 | 20 | ||||||||||||||||||||||
| 2075 | 3/5/2021 12:31:31 PM | 1/12/2023 1:53:52 PM | water query | I<b>nvestigate and Evaluate Six month policy-</b>Period-2017/01-2020/08<div>QRC Response:Date 06/12/2022</div><div>Six months policy applied for both periods 09/2020 and 11/2022 Billing.</div><div>Journal submitted for riview and authorisation.</div><br/><b>Journal Number</b>: [1911]<br/><b>Journal Amount</b>: [63208.38] | 27 | 3 | 1907 | 15 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T12:31:34.121Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:06:30.171Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:16:03.562Z"},{"op":"R","uid":"195","un":"asandap","dt":"2021-12-01T13:10:54.956Z"}] | 1 | 101 | 230 | 1/12/2023 1:53:06 PM | 2 | 2 | ||||||||||||||||||||||
| 2074 | 3/5/2021 11:53:32 AM | 2/24/2022 10:34:50 AM | HIGH WATER CONSUMPTION | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1906 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T11:50:05.145Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:06:48.200Z"}] | 9 | 123 | 20 | 2/24/2022 10:34:50 AM | 26 | 20 | ||||||||||||||||||||||
| 2073 | 3/5/2021 11:24:42 AM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | CONSUMER QUERIED HIGH WATER CONSUMPTION SINCE 2016 TO DATE.<br><b>Journal Number</b>: [425803]<div><br></div><div>2019/02 W/off cleared debt. </div><div><br></div><div><b>RESPONSE QRC</b>: Six month Policy, Journal{425803},Authorized.</div> | 27 | 3 | 1905 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-05T11:24:44.241Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T10:22:08.666Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:39:49.258Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:44:50.103Z"}] | 1 | 101 | 230 | 4/12/2022 9:47:18 AM | 10 | 230 | ||||||||||||||||||||||
| 2072 | 3/5/2021 11:20:35 AM | 6/4/2021 10:49:58 AM | 6 MONTH POLICY | CONSUMER HAS REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [425804]<br/><b>Journal Amount</b>: [6846.76] | 27 | 3 | 1904 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-05T11:20:37.984Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-04T10:46:10.732Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-04T10:49:37.566Z"}] | 1 | 95 | 6/4/2021 10:49:58 AM | 173 | 12 | |||||||||||||||||||||||
| 2071 | 3/5/2021 11:10:20 AM | 3/28/2022 7:23:36 AM | water query | water query<div><br></div><div>LEAK LETTER MUST BE SUBMITTED</div><div><br></div><div>leak cr passed on account</div><br/><b>Journal Number</b>: [156986]<br/><b>Journal Amount</b>: [87684.98] | 27 | 3 | 1903 | 13 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T11:10:23.754Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:56:29.993Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:07:22.670Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-28T08:11:54.624Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-03T06:36:56.072Z"}] | 1 | 96 | 2 | 3/28/2022 7:23:36 AM | 13 | 2 | ||||||||||||||||||||||
| 2070 | 3/5/2021 9:50:47 AM | 2/24/2022 11:12:21 AM | leak at meter on bcm side | meter fixed in october 2020<div>see water works report </div> | 27 | 3 | 1902 | 25 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-03-05T09:50:48.702Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T07:46:11.028Z"}] | 1 | 96 | 13 | 2/24/2022 11:12:21 AM | 25 | 13 | ||||||||||||||||||||||
| 2069 | 3/5/2021 9:47:50 AM | 3/5/2021 9:47:53 AM | 2 | 1901 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-05T09:47:52.421Z"}] | 28 | |||||||||||||||||||||||||||||||||||
| 2068 | 3/5/2021 8:46:51 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-05T08:46:55.116Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:03:02.816Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:39:32.678Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2067 | 3/5/2021 8:36:21 AM | 3/5/2021 8:37:08 AM | 2 | 1900 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-05T08:36:23.025Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-05T08:37:08.013Z"}] | 28 | |||||||||||||||||||||||||||||||||||
| 2065 | 3/5/2021 8:27:26 AM | 2/2/2022 12:28:44 PM | High water consumption query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-05T08:27:30.353Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:03:24.634Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:40:45.912Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2064 | 3/5/2021 8:18:59 AM | 2/2/2022 12:28:44 PM | High water consumption query | <font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. </span></font><br> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 906 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-05T08:19:02.244Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:03:43.785Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | ||||||||||||||||||||||
| 2063 | 3/5/2021 8:03:10 AM | 3/28/2022 7:25:06 AM | water query | water query<div><br></div><div>6 MONTHS POLICY JOURNAL DONE 20210123 PERIOD</div><br/><b>Journal Number</b>: [BJ71071800]<br/><b>Journal Amount</b>: [-R12,510.93] | 27 | 3 | 1899 | 17 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T08:03:12.958Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T08:17:42.892Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-17T11:28:05.428Z"}] | 1 | 101 | 3 | 3/28/2022 7:25:06 AM | 17 | 3 | ||||||||||||||||||||||
| 2062 | 3/5/2021 7:52:09 AM | 4/12/2022 9:42:39 AM | water query | water query<div><br></div><div>journal done</div><br/><b>Journal Number</b>: [095799]<br/><b>Journal Amount</b>: [-R3,350.60] | 27 | 3 | 1898 | 132 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T07:52:11.968Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-30T10:21:15.320Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-17T08:59:28.221Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-17T11:31:20.561Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-17T11:31:25.033Z"}] | 1 | 101 | 3 | 4/12/2022 9:42:39 AM | 230 | 3 | ||||||||||||||||||||||
| 2061 | 3/5/2021 7:46:40 AM | 2/24/2022 10:34:50 AM | water query | water query | 27 | 3 | 1897 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T07:46:42.433Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:06:32.330Z"}] | 77 | 67 | 2/24/2022 10:34:50 AM | 26 | 12 | |||||||||||||||||||||||
| 2060 | 3/5/2021 7:41:37 AM | 2/24/2022 10:34:50 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1896 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T07:41:39.555Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T07:41:49.596Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:05:08.989Z"}] | 9 | 123 | 20 | 2/24/2022 10:34:50 AM | 26 | 20 |