Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

2075

LatestTicket

CreatedAt

3/5/2021 12:31:31 PM

UpdatedAt

1/12/2023 1:53:52 PM

Subject

water query

Description

I<b>nvestigate and Evaluate Six month policy-</b>Period-2017/01-2020/08<div>QRC Response:Date 06/12/2022</div><div>Six months policy applied for both periods 09/2020 and 11/2022 Billing.</div><div>Journal submitted for riview and authorisation.</div><br/><b>Journal Number</b>: [1911]<br/><b>Journal Amount</b>: [63208.38]

Priority

Disposition

27

ConversationType

3

Parent

Account

1907

OpenedBy

AssignedTo

15

Region

2

Department

23

QueryType

77

SubQueryType

67

Escalation

EscalationCron

History

[{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T12:31:34.121Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T09:06:30.171Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:16:03.562Z"},{"op":"R","uid":"195","un":"asandap","dt":"2021-12-01T13:10:54.956Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

230

ResolvedAt

1/12/2023 1:53:06 PM

Thread

ResolvedBy

2

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

2