Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2504 | 3/19/2021 8:15:02 AM | 11/28/2021 7:21:12 AM | Six months policy | Please assess account for six months policy for period between 2020/01 - 2020/09<div><br></div><div>- debt written off by indigent subsidy </div> | 27 | 3 | 2221 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T08:15:04.632Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:42:00.704Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:42:23.825Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:15:00.078Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:15:59.136Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-28T07:21:12.973Z"}] | 1 | 101 | 13 | 11/28/2021 7:21:12 AM | 173 | 13 | ||||||||||||||||||||||
| 2501 | 3/19/2021 8:05:43 AM | 2/27/2023 7:01:54 AM | Six months policy | Please assess account for six months policy for period between 2019/03 - 2020/07<br><div><br></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br/><b>Journal Number</b>: [755897] | 24 | 3 | 2220 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T08:05:45.680Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T12:41:38.280Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:39:52.288Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:40:53.161Z"}] | 1 | 101 | 18 | 143278 | 15 | |||||||||||||||||||||||
| 2500 | 3/19/2021 7:58:56 AM | 5/19/2022 7:51:12 AM | LATE TERMINATION QUERY | Consumer deceased,death certificate submitted. Property registered to new owner at Deeds Office. All supporting documents submitted.Regitration date 2018/09 ,billing Coastal region to terminate | 27 | 3 | 2219 | 16 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-03-19T07:58:58.679Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:25:00.923Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:29:28.009Z"}] | 77 | 107 | 5/19/2022 7:51:12 AM | 16 | 12 | |||||||||||||||||||||||
| 2502 | 3/19/2021 7:56:49 AM | 3/19/2021 7:56:52 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-19T07:53:09.226Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 2498 | 3/19/2021 7:48:36 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-19T07:44:52.278Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:38:46.951Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T12:25:25.397Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T12:25:57.787Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2497 | 3/19/2021 7:47:53 AM | 10/23/2021 8:36:51 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table> | 4 | 3 | 2218 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-19T07:47:55.719Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-03T12:58:17.258Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:35:36.616Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:36:46.859Z"}] | 9 | 123 | 18 | 10/23/2021 8:36:51 AM | 14 | 18 | ||||||||||||||||||||||
| 2496 | 3/19/2021 7:47:30 AM | 11/14/2021 10:24:25 AM | Six months policy | Please assess account for six months policy for period between 2018/07 - 2020/11<div><br></div><div>-account in order</div> | 27 | 3 | 2217 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T07:47:32.346Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:33:27.752Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:34:28.422Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:35:13.775Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:21:34.169Z"}] | 1 | 101 | 13 | 11/14/2021 10:24:25 AM | 173 | 13 | ||||||||||||||||||||||
| 2494 | 3/19/2021 7:38:17 AM | 3/4/2022 8:14:35 AM | Basic electricity charging on previous owner | Duplicate Basic Electricity charged on current owner and previous tenant account. Acc: 10199048 is a closed account<div><br></div><div>DUPLICATE ELECTRICITY CHARGE REVERSED</div><br><b>Journal Number</b>: [742 738]<br/><b>Journal Amount</b>: [-R23,833.75] | 27 | 3 | 2216 | 75 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-19T07:38:19.789Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-19T07:38:40.517Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-19T07:44:56.538Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-19T07:45:26.793Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:29:01.125Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:31:52.851Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:19:18.757Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-02-10T12:46:01.549Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-21T07:24:54.997Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:14:32.872Z"}] | 2 | 103 | 3 | 3/4/2022 8:14:35 AM | 173 | 3 | ||||||||||||||||||||||
| 2495 | 3/19/2021 7:36:26 AM | 8/7/2021 9:42:31 AM | Six months policy | Please assess account for six months policy for period between 2018/10 -2020/07<div><br></div><div>account written off, no adjustment due.</div> | 27 | 3 | 2215 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T07:36:28.731Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T09:42:55.956Z"}] | 1 | 95 | 8/7/2021 9:42:31 AM | 173 | 6 | |||||||||||||||||||||||
| 2493 | 3/19/2021 7:28:44 AM | 4/10/2023 10:54:42 AM | Six months policy | Please assess account for six months policy for period of 2019/08 - 2020/09<div><br></div><div>2020/09 adjusted with 06 month policy </div><br/><b>Journal Amount</b>: [-R912.67] | 27 | 3 | 2214 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T07:28:46.735Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:26:57.105Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:27:19.781Z"}] | 1 | 101 | 18 | 4/10/2023 10:54:38 AM | 3 | 3 | ||||||||||||||||||||||
| 2492 | 3/19/2021 7:24:01 AM | 3/28/2022 7:10:22 AM | Six months policy | Please assess account for six months policy for period between 2019/03 - 2020/01<br/><b>Journal Number</b>: [BJ71439780] | 24 | 3 | 2213 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T07:24:03.935Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:24:36.342Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:24:55.673Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:11:47.069Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:25:07.314Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 2491 | 3/19/2021 7:17:27 AM | 10/14/2021 8:01:06 AM | Six months policy | Please assess account for six months policy for period between 2018/10 - 2020/09<div>Journal Done</div> | 27 | 3 | 2212 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T07:17:29.743Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:00:27.853Z"}] | 1 | 101 | 17 | 10/14/2021 8:01:06 AM | 173 | 17 | ||||||||||||||||||||||
| 2490 | 3/19/2021 7:07:30 AM | 4/12/2022 9:47:18 AM | Six months policy | Please assess account for six months policy for period of 2019/02 - 2019/11<div><br></div><div>2 six months policy journals done </div><br/><b>Journal Number</b>: [827649]<br/><b>Journal Amount</b>: [-R2,027.98] | 27 | 3 | 2211 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-19T07:07:33.030Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-08T10:21:44.394Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:21:18.248Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:22:56.921Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-18T13:00:40.022Z"}] | 1 | 101 | 3 | 4/12/2022 9:47:18 AM | 10 | 3 | ||||||||||||||||||||||
| 2489 | 3/18/2021 12:58:59 PM | 2/12/2022 8:16:48 AM | void | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table> | 4 | 3 | 2210 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-18T12:59:01.357Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T06:53:55.421Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T06:52:28.225Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:15:35.303Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:17:08.380Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:22:26.777Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:14:25.304Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T07:59:20.857Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T08:16:48.695Z"}] | 9 | 123 | 18 | 2/12/2022 8:16:48 AM | 14 | 18 | ||||||||||||||||||||||
| 2487 | 3/18/2021 12:11:50 PM | 10/17/2021 11:02:11 AM | Six months | Please assess account for six months policy for period between 2019/07 - 2020/10<div><br></div><div>W/Off cleared debt as at 2021/06</div> | 27 | 3 | 2209 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T12:11:52.682Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-17T11:01:46.031Z"}] | 1 | 101 | 3 | 10/17/2021 11:02:11 AM | 173 | 3 | ||||||||||||||||||||||
| 2488 | 3/18/2021 12:11:39 PM | 10/16/2021 10:07:13 AM | water query | water query | 27 | 3 | 2208 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-18T12:11:41.984Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T06:57:12.524Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:06:51.808Z"}] | 1 | 96 | 13 | 10/16/2021 10:07:13 AM | 14 | 13 | ||||||||||||||||||||||
| 2484 | 3/18/2021 12:03:14 PM | 4/12/2022 9:39:10 AM | Six months policy | Please assess account for six months policy for period between 2018/10 - 2020/11<br/><b>Journal Number</b>: [830673] | 24 | 3 | 2207 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T12:03:16.542Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-11T08:49:43.934Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:13:42.950Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:15:17.140Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2486 | 3/18/2021 11:55:30 AM | 2/2/2022 12:28:44 PM | Property sold | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T11:55:32.708Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:12:55.640Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T12:26:32.326Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2485 | 3/18/2021 11:54:02 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T11:54:04.123Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:12:02.156Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T12:27:37.480Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2479 | 3/18/2021 11:47:58 AM | 11/14/2021 10:14:56 AM | Six months policy | Please assess account for six months policy for period in 2020/11<div><br></div><div>-acc closed</div> | 27 | 3 | 2206 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T11:48:00.212Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:10:16.431Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:11:29.939Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:12:57.748Z"}] | 1 | 101 | 13 | 11/14/2021 10:14:56 AM | 173 | 13 |