Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2685 | 3/24/2021 1:31:36 PM | 3/24/2021 1:32:12 PM | 2 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-24T13:32:03.205Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-24T13:32:35.758Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 2684 | 3/24/2021 1:30:56 PM | 8/30/2021 11:52:34 AM | Six months policy | Please assess account for six months policy<div><br></div><div>6 MONTHS POLICY JOURNAL PROCESSED</div><br/><b>Journal Number</b>: [826811] | 27 | 3 | 2365 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T13:31:22.728Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-04-16T09:22:35.022Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-04-16T09:23:40.280Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-05T10:48:01.220Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T10:46:44.419Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-08T07:47:00.607Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-08T08:17:10.161Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:50:28.207Z"}] | 1 | 95 | 8/30/2021 11:52:34 AM | 12 | 3 | |||||||||||||||||||||||
| 2683 | 3/24/2021 1:21:00 PM | 3/30/2022 1:02:28 PM | HIGH WATER CONSUMPTION | High water consumption and the current reading is 1931<div><br></div><div>6months policy journal processed</div><br/><b>Journal Number</b>: [354074]<br/><b>Journal Amount</b>: [-R4465.55] | 27 | 3 | 2364 | 8 | 4 | 23 | 1 | 67 | 1228 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-03-24T13:17:16.872Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:10:56.086Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:17:34.580Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T10:33:23.237Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T11:14:15.425Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-30T13:01:50.852Z"}] | 1 | 101 | 3 | 3/30/2022 1:02:28 PM | 8 | 3 | |||||||||||||||||||||
| 2682 | 3/24/2021 1:10:00 PM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table> | 4 | 3 | 2363 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-24T13:10:27.222Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:18:01.787Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:44:24.605Z"}] | 9 | 123 | 18 | 5/19/2022 7:53:10 AM | 18 | 18 | ||||||||||||||||||||||
| 2681 | 3/24/2021 1:07:34 PM | 7/21/2021 10:03:13 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2362 | 74 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T13:08:09.074Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-05T10:50:48.671Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:58:36.153Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T10:03:13.396Z"}] | 1 | 44 | 7/21/2021 10:03:13 AM | 172 | 14 | |||||||||||||||||||||||
| 2679 | 3/24/2021 1:06:31 PM | 11/14/2021 10:01:30 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query.<br><p class="MsoNormal"><span lang="EN-ZA">• Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p><br></td> </tr></tbody></table> | 27 | 3 | 2361 | 101 | 4 | 23 | 1 | 67 | 1227 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-03-24T13:02:51.926Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-23T07:45:46.016Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:18:22.444Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-02T06:51:54.380Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:42:44.346Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T09:55:33.942Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T09:55:45.350Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T10:01:27.625Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T10:01:31.295Z"}] | 9 | 123 | 17 | 11/14/2021 10:01:30 AM | 199 | 17 | |||||||||||||||||||||
| 2680 | 3/24/2021 1:05:33 PM | 5/27/2021 4:26:29 AM | Six months policy | Please assess account for six months policy | 4 | 3 | 2360 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T13:05:59.824Z"}] | 1 | 95 | 5/27/2021 4:26:29 AM | 173 | 173 | |||||||||||||||||||||||
| 2678 | 3/24/2021 1:03:15 PM | 3/28/2022 7:10:22 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 202012<br/><b>Journal Number</b>: [BJ71126410] | 27 | 3 | 2359 | 11 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T13:03:41.453Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T13:04:08.818Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-09-22T12:11:34.850Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:35:12.879Z"}] | 1 | 101 | 11 | 3/28/2022 7:10:22 AM | 11 | 11 | ||||||||||||||||||||||
| 2677 | 3/24/2021 12:49:56 PM | 4/12/2022 9:39:10 AM | Six months policy | Please assess account for six months policy<br><b>Journal Number</b>: [BJ71071814]<div><br></div><div>Journal deleted. W/ Off cleared debt and does not qualify for adjustment</div> | 27 | 3 | 2358 | 4 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T12:50:22.638Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-28T09:41:16.243Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T07:52:37.983Z"}] | 1 | 101 | 3 | 4/12/2022 9:39:10 AM | 4 | 3 | ||||||||||||||||||||||
| 2676 | 3/24/2021 12:46:12 PM | 8/7/2021 9:25:28 AM | Late Termination | Kindly do a late termination for this account .<div>ownership not changed indigent account opened.</div> | 27 | 3 | 2357 | 74 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T12:46:38.963Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:23:00.064Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:23:38.798Z"}] | 6 | 107 | 8/7/2021 9:25:28 AM | 172 | 12 | |||||||||||||||||||||||
| 2675 | 3/24/2021 12:40:39 PM | 10/23/2021 12:42:29 PM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201902-202009 | 30 | 3 | 2356 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T12:41:06.054Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:41:29.532Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:42:24.885Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2672 | 3/24/2021 12:37:46 PM | 11/14/2021 10:45:28 AM | Six months policy | Incorrect Reading sent for check reading | 27 | 3 | 2355 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T12:38:13.375Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:38:39.298Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T10:38:55.336Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T10:42:30.119Z"}] | 1 | 101 | 17 | 11/14/2021 10:45:28 AM | 173 | 17 | ||||||||||||||||||||||
| 2674 | 3/24/2021 12:23:04 PM | 11/4/2021 8:56:19 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query <br><br>SOX MONTHS POLICY PROCESSED</td> </tr></tbody></table> | 27 | 3 | 2354 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-24T12:23:06.725Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:55:37.801Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:36:28.814Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T08:55:28.953Z"}] | 1 | 101 | 11 | 11/4/2021 8:56:19 AM | 14 | 11 | ||||||||||||||||||||||
| 2673 | 3/24/2021 12:18:47 PM | 9/28/2022 12:24:01 PM | 6 Months Policy | Please assess 6 Months Policy for the period of 201903-202004<div><br></div><div>journal processed</div><br/><b>Journal Number</b>: [558400]<br/><b>Journal Amount</b>: [7861,84] | 25 | 3 | 2353 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T12:19:13.658Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:35:36.044Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-18T06:43:18.635Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-14T08:59:05.688Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-09T06:00:55.884Z"}] | 1 | 101 | 18 | 9/28/2022 12:24:00 PM | 134810 | 8 | 8 | |||||||||||||||||||||
| 2671 | 3/24/2021 12:11:40 PM | 11/13/2021 8:28:46 AM | 6 Months Policy | Please assess a Six Months Policy for the Period 202010-202101<div><br></div><div><b><u>QRC RESPONSE:</u></b> <span style="background-color: rgb(255, 224, 130); color: rgb(62, 39, 35); font-size: 12.48px;">Journal Authorised: BJ71827653 6 months policy for 202012 period passed, Query Resolved</span></div> | 27 | 3 | 2352 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T12:12:07.238Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:34:46.436Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-13T08:27:05.246Z"}] | 1 | 101 | 8 | 11/13/2021 8:28:46 AM | 119724 | 172 | 8 | |||||||||||||||||||||
| 2669 | 3/24/2021 12:02:55 PM | 3/28/2022 7:23:36 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the Period 201903-202009<br/><b>Journal Number</b>: [BJ71071815] | 24 | 3 | 2351 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T12:03:21.369Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-28T09:40:39.471Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:33:29.658Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2670 | 3/24/2021 12:02:48 PM | 3/24/2021 12:02:50 PM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-24T12:03:14.658Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 2668 | 3/24/2021 11:51:54 AM | 3/28/2022 7:10:22 AM | 6 Months Policy | Please apply a six Months Policy for the period 201608-202010<br/><b>Journal Number</b>: [830727] | 24 | 3 | 2350 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-24T11:52:20.768Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-11T09:22:04.849Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:25:42.965Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-22T10:11:42.285Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2667 | 3/24/2021 11:47:12 AM | 3/28/2022 7:08:29 AM | leak credit adjustment done | leak credit adjustment done<br/><b>Journal Number</b>: [471578]<br/><b>Journal Amount</b>: [undefined] | 27 | 3 | 2349 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-24T11:47:14.578Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T06:54:06.447Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 12 | |||||||||||||||||||||||
| 2664 | 3/24/2021 11:06:33 AM | 11/20/2021 11:15:05 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED <div>JOURNAL NUMBER: 851418</div><br/><b>Journal Number</b>: [BJ71851418] | 24 | 3 | 2348 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T11:06:59.400Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:24:42.516Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T09:36:47.386Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-20T11:14:10.996Z"}] | 1 | 101 | 15 | 15 |