Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2732 | 3/25/2021 12:27:40 PM | 10/24/2021 7:57:17 AM | Six months policy | Please assess account for 6 months policy<br/><b>Journal Number</b>: [BJ71880074] | 24 | 3 | 2407 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T12:27:42.827Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-13T12:48:17.950Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:57:05.523Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2731 | 3/25/2021 12:19:12 PM | 1/30/2023 8:11:53 AM | 6 Months Policy | Assess a six Months Policy for the period 201905-202004 | 30 | 3 | 2406 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T12:15:58.164Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:55:30.508Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:56:09.937Z"}] | 1 | 101 | 18 | 142036 | 18 | |||||||||||||||||||||||
| 2730 | 3/25/2021 12:11:52 PM | 10/24/2021 7:53:21 AM | no valid query details submitted | no valid query details submitted<br/><b>Journal Number</b>: [BJ71830862] | 4 | 3 | 2405 | 74 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:57:13.022Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T10:05:21.071Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-11T13:19:47.456Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-11T13:19:57.177Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:52:10.225Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:53:21.305Z"}] | 9 | 123 | 18 | 10/24/2021 7:53:21 AM | 172 | 18 | ||||||||||||||||||||||
| 2729 | 3/25/2021 12:00:52 PM | 5/20/2022 1:03:52 PM | 6 Months Policy | Assess a 6 Months Policy for the period 201608-201912<br/><b>Journal Number</b>: [851307] | 24 | 3 | 2404 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T11:58:56.786Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:49:43.056Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:50:01.963Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:51:48.376Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T07:56:12.350Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-04-20T12:07:32.468Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-20T13:03:53.191Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 2726 | 3/25/2021 11:07:46 AM | 7/14/2021 10:07:34 AM | 6 Months Policy | Kindly assess six months policy for the period 201902-202006 | 27 | 3 | 2401 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T11:08:11.583Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:07:28.056Z"}] | 1 | 95 | 7/14/2021 10:07:34 AM | 172 | 12 | |||||||||||||||||||||||
| 2725 | 3/25/2021 10:56:26 AM | 3/28/2022 7:08:29 AM | 100% LK CREDIT DONE | 100% LK CREDIT DONE<div><br></div><br/><b>Journal Number</b>: [709160]<br/><b>Journal Amount</b>: [82317.53] | 27 | 3 | 2400 | 6 | 2 | 23 | 1 | 69 | 1235 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-25T10:56:28.803Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-31T08:32:29.982Z"}] | 1 | 69 | 3/28/2022 7:08:29 AM | 6 | 2 | ||||||||||||||||||||||
| 2724 | 3/25/2021 10:37:44 AM | 6/30/2022 12:24:39 PM | Six months policy | Please assess account for six months policy for period 2014/07-2020/10 | 27 | 3 | 2399 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T10:37:46.767Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:48:36.109Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:49:02.801Z"}] | 1 | 101 | 18 | 6/30/2022 12:24:39 PM | 134122 | 7 | 7 | |||||||||||||||||||||
| 2723 | 3/25/2021 10:15:08 AM | 5/27/2021 4:26:29 AM | Six months policy | Please assess for six months policy for period 2014/07-2020/10 | 4 | 3 | 2398 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T10:15:10.931Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T10:34:56.778Z"}] | 1 | 95 | 5/27/2021 4:26:29 AM | 173 | 173 | |||||||||||||||||||||||
| 2722 | 3/25/2021 10:04:55 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <div><table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query</td> </tr></tbody></table></div><div><br></div> | 4 | 3 | 2397 | 18 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-25T10:05:20.784Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:13:43.872Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:46:25.611Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:47:32.977Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:48:21.385Z"}] | 9 | 123 | 18 | 5/19/2022 7:53:10 AM | 18 | 18 | ||||||||||||||||||||||
| 2721 | 3/25/2021 10:04:45 AM | 8/30/2021 11:52:52 AM | 6 Months Policy | Assess a 6 Months Policy for the period 201506-201808<div>6 months policy journal done </div><br/><b>Journal Number</b>: [826803] | 27 | 3 | 2396 | 8 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T10:05:10.693Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T09:44:40.839Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-07T11:58:57.899Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-08T07:00:12.511Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:50:47.715Z"}] | 1 | 95 | 8/30/2021 11:52:52 AM | 8 | 3 | |||||||||||||||||||||||
| 2719 | 3/25/2021 9:59:34 AM | 2/13/2022 10:37:28 AM | Six months policy | Please assess account for six months policy for period 2018/08-2020/08<div>six months policy applied 2021/02</div> | 27 | 3 | 2395 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T09:59:36.232Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:45:12.812Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:45:37.545Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:35:27.439Z"}] | 1 | 101 | 12 | 2/13/2022 10:37:28 AM | 173 | 12 | ||||||||||||||||||||||
| 2720 | 3/25/2021 9:59:19 AM | 10/24/2021 7:44:36 AM | 6 Months Policy | Assess a Six Months Policy for the period 202002-202102 | 30 | 3 | 2394 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T09:59:44.327Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:44:14.189Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:44:36.572Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2718 | 3/25/2021 9:49:18 AM | 10/24/2021 7:43:29 AM | Leak letter | Plumbers letter provided and filed . | 30 | 3 | 2393 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T09:49:20.516Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:21:56.860Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:43:09.159Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:43:29.933Z"}] | 1 | 96 | 18 | 18 | |||||||||||||||||||||||||
| 2717 | 3/25/2021 9:38:56 AM | 1/12/2023 9:36:44 AM | High Water Consumption | Consumer is Querying the High Consumption of Water, states that no leaks were detected. Kindly investigate and resolve.<div><br></div><div>REPORTED TO W.W REF 759144</div> | 30 | 3 | 2392 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-03-25T09:38:58.445Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:16:15.297Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:17:10.659Z"}] | 1 | 96 | 4 | 141558 | 8 | |||||||||||||||||||||||
| 2714 | 3/25/2021 9:37:12 AM | 6/30/2022 1:02:09 PM | Six months policy | Please assess account for six months policy | 27 | 3 | 2391 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T09:37:13.911Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:41:19.451Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:42:26.070Z"}] | 1 | 101 | 18 | 6/30/2022 1:02:09 PM | 134145 | 7 | 7 | |||||||||||||||||||||
| 2716 | 3/25/2021 9:35:29 AM | 3/28/2022 7:25:06 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div><br></div><br/><b>Journal Number</b>: [BJ71826715] | 24 | 3 | 2390 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-25T09:35:54.607Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T09:57:06.080Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T10:00:48.028Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:40:09.518Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:40:33.551Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2715 | 3/25/2021 9:29:09 AM | 3/28/2022 7:08:29 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query</td> </tr></tbody></table><br/><b>Journal Number</b>: [bj714656952] | 24 | 3 | 2389 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-25T09:29:34.238Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:36:26.511Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:37:53.720Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:39:00.776Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-27T10:30:49.507Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-27T10:31:29.302Z"}] | 9 | 123 | 15 | 15 | |||||||||||||||||||||||||
| 2713 | 3/25/2021 9:25:12 AM | 10/29/2021 12:21:18 PM | 6 Months Policy | <div> </div><table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T09:25:37.971Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:36:35.595Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T12:20:31.065Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T12:20:41.446Z"}] | 9 | 123 | 14 | 10/29/2021 12:21:18 PM | 172 | 14 | |||||||||||||||||||||||
| 2711 | 3/25/2021 9:19:16 AM | 5/19/2022 7:53:10 AM | WATER QUERY LEAK | WATER QUERY LEAK<div>Journal Done</div> | 27 | 3 | 2388 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-25T09:19:41.589Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:17:11.906Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:41:48.415Z"}] | 1 | 96 | 17 | 5/19/2022 7:53:10 AM | 18 | 17 | ||||||||||||||||||||||
| 2710 | 3/25/2021 9:06:08 AM | 2/23/2023 10:37:30 AM | 6 Months Policy | Assess a Six Months Policy for the period of 201805-202003<div>E<b>valuate Six month Policy -201712-202103</b></div><div><b> </b></div><div><b>Journal Done</b></div><br/><b>Journal Number</b>: [755910] | 24 | 3 | 2387 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T09:06:33.945Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:45:46.183Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T13:06:54.604Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:35:08.267Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:35:43.217Z"}] | 1 | 101 | 18 | 17 |