Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 2717
LatestTicket
CreatedAt: 3/25/2021 9:38:56 AM
UpdatedAt: 1/12/2023 9:36:44 AM
Subject: High Water Consumption
Description: Consumer is Querying the High Consumption of Water, states that no leaks were detected. Kindly investigate and resolve.<div><br></div><div>REPORTED TO W.W REF 759144</div>
Priority
Disposition: 30
ConversationType: 3
Parent
Account: 2392
OpenedBy
AssignedTo: 17
Region: 2
Department: 23
QueryType: 77
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"16","un":"cumilem","dt":"2021-03-25T09:38:58.445Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:16:15.297Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:17:10.659Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 4
ResolvedAt
Thread: 141558
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 8