Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3238 | 4/12/2021 1:09:00 PM | 3/28/2022 7:08:29 AM | Leak letter | Plumber's report submitted by consumer and filed.<div><br></div><div>leak credit passed on account for period 2018/02-2020/09</div><br/><b>Journal Number</b>: [156921]<br/><b>Journal Amount</b>: [159050.28] | 27 | 3 | 2789 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T13:05:00.546Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:12:05.021Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-28T07:21:59.233Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-12-02T10:17:29.631Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-03T11:12:35.338Z"}] | 1 | 96 | 2 | 3/28/2022 7:08:29 AM | 6 | 2 | ||||||||||||||||||||||
| 3237 | 4/12/2021 1:04:07 PM | 11/2/2021 9:11:34 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2788 | 14 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-12T13:00:11.498Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:10:39.623Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:11:14.823Z"}] | 9 | 123 | 14 | 11/2/2021 9:11:34 AM | 14 | 14 | ||||||||||||||||||||||
| 3236 | 4/12/2021 1:02:24 PM | 6/9/2021 6:43:15 AM | Six months policy | <b>Journal Number</b>: [BJ71427882] pending approval.<br/><b>Journal Amount</b>: [368805] | 27 | 3 | 2787 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:58:22.924Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T06:37:43.574Z"}] | 1 | 95 | 6/9/2021 6:43:15 AM | 173 | 12 | |||||||||||||||||||||||
| 3234 | 4/12/2021 12:49:37 PM | 11/2/2021 9:10:05 AM | h/c | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 2786 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:45:37.180Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-31T10:00:20.177Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:10:06.240Z"}] | 1 | 50 | 17 | 11/2/2021 9:10:05 AM | 173 | 17 | ||||||||||||||||||||||
| 3233 | 4/12/2021 12:48:45 PM | 11/2/2021 9:08:59 AM | water query | WRITE OFF DONE 2021/06 | 27 | 3 | 2785 | 14 | 2 | 23 | 1 | 67 | 1605 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-12T12:44:49.861Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:19:27.773Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:17:00.300Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:09:00.320Z"}] | 1 | 113 | 17 | 11/2/2021 9:08:59 AM | 14 | 17 | |||||||||||||||||||||
| 3232 | 4/12/2021 12:44:15 PM | 11/21/2021 11:24:03 AM | Six months | Please assess account for six months policy for period 2019/01-2020/08<div>Journal Done</div><br/><b>Journal Number</b>: [745675] | 24 | 3 | 2784 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:40:15.014Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:41:15.381Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:08:17.128Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:29:04.865Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-21T11:22:45.984Z"}] | 1 | 101 | 17 | 17 | |||||||||||||||||||||||||
| 3231 | 4/12/2021 12:38:48 PM | 11/10/2021 10:51:49 AM | Leak Credit | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p><p class="MsoNormal"> </p><p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 2783 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-12T12:38:50.317Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:07:43.456Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:51:19.407Z"}] | 1 | 96 | 17 | 11/10/2021 10:51:49 AM | 172 | 17 | ||||||||||||||||||||||
| 3230 | 4/12/2021 12:38:36 PM | 5/30/2022 1:59:31 PM | six months policy | Please assess account for six months policy for period 2019/11-2020/07<div>6 months policy journal done </div><br/><b>Journal Number</b>: [051397]<br/><b>Journal Amount</b>: [-R826.53] | 27 | 3 | 2782 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:34:36.037Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-31T10:19:58.730Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:07:11.270Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T09:00:57.587Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T09:28:38.256Z"}] | 1 | 101 | 6 | 5/30/2022 1:59:25 PM | 3 | 3 | ||||||||||||||||||||||
| 3227 | 4/12/2021 12:33:00 PM | 7/3/2022 8:51:18 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br><b><u>QRC RESPONSE:</u></b> Reconnection fees are raised on accounts with water meters and is due payable if account is on the disconnection list for arrear debt. Based on assessment account was in arrears and disconnection issued, therefore reconnection fees was due payable.</td></tr></tbody></table> | 27 | 3 | 2781 | 4 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-12T12:33:01.988Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:06:13.304Z"}] | 9 | 123 | 14 | 7/3/2022 8:51:18 AM | 8 | 8 | ||||||||||||||||||||||
| 3228 | 4/12/2021 12:30:43 PM | 9/7/2022 12:09:53 PM | Six months policy | Please assess account for six months policy for period 2019/01-2020/08<div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [10297134]<br/><b>Journal Amount</b>: [-R4,095.36] | 27 | 3 | 2780 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:26:43.526Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:05:37.287Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:47:35.083Z"}] | 1 | 101 | 14 | 9/7/2022 12:09:47 PM | 3 | 3 | ||||||||||||||||||||||
| 3226 | 4/12/2021 12:25:15 PM | 2/14/2022 11:11:47 AM | Six months policy | Please assess account for six months policy for period 2020/06-2021/01<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 2779 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:21:15.015Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:05:01.419Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T11:10:12.254Z"}] | 1 | 101 | 214 | 2/14/2022 11:11:47 AM | 173 | 214 | ||||||||||||||||||||||
| 3225 | 4/12/2021 12:23:52 PM | 5/17/2022 8:51:08 AM | High water consumption | High water consumption | 27 | 3 | 2778 | 20 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-12T12:23:53.976Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:57:16.677Z"}] | 77 | 67 | 5/17/2022 8:51:08 AM | 20 | 12 | |||||||||||||||||||||||
| 3224 | 4/12/2021 12:18:51 PM | 5/17/2022 8:51:08 AM | High water consumption | High water consumption | 27 | 3 | 2777 | 20 | 2 | 23 | 1 | 67 | 1428 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-12T12:18:53.648Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:04:22.565Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T08:34:14.697Z"}] | 1 | 101 | 13 | 5/17/2022 8:51:08 AM | 20 | 13 | |||||||||||||||||||||
| 3223 | 4/12/2021 12:14:09 PM | 5/17/2022 8:51:08 AM | High water consumption and inflated rates charge | <p class="MsoNormal"><b><u><span lang="EN-ZA">RESPONSE:<o:p></o:p></span></u></b></p> <p class="MsoNormal"><span lang="EN-ZA">• Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> | 27 | 3 | 2776 | 20 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-12T12:14:11.220Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:03:07.089Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:44:20.578Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-21T08:26:45.013Z"}] | 1 | 101 | 17 | 5/17/2022 8:51:08 AM | 20 | 17 | ||||||||||||||||||||||
| 3222 | 4/12/2021 12:13:30 PM | 11/2/2021 9:02:24 AM | late termination | Late termination<div>SERVICES TRANSFERRED ALREADY</div> | 27 | 3 | 2775 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:09:30.691Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:19:30.975Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:02:24.845Z"}] | 6 | 76 | 17 | 11/2/2021 9:02:24 AM | 173 | 17 | ||||||||||||||||||||||
| 3221 | 4/12/2021 12:10:01 PM | 11/2/2021 9:00:54 AM | Late termination | Please assess account for late termination.<div>DUPLICATE QUERY </div> | 27 | 3 | 2774 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T12:06:01.513Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:34:11.712Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:26:43.213Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:19:25.912Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:00:54.407Z"}] | 6 | 76 | 17 | 11/2/2021 9:00:54 AM | 173 | 17 | ||||||||||||||||||||||
| 3220 | 4/12/2021 11:59:57 AM | 11/10/2021 10:50:40 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><p class="MsoNormal"><span lang="EN-ZA">• Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p></td></tr></tbody></table> | 27 | 3 | 2773 | 14 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-12T11:56:01.328Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:59:59.656Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:50:16.053Z"}] | 9 | 123 | 17 | 11/10/2021 10:50:40 AM | 14 | 17 | ||||||||||||||||||||||
| 3219 | 4/12/2021 11:55:25 AM | 11/10/2021 10:42:26 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><p class="MsoNormal"><b><u><span lang="EN-ZA">RESPONSE:<o:p></o:p></span></u></b></p> <p class="MsoNormal"><span lang="EN-ZA">• Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p><br></td></tr></tbody></table> | 27 | 3 | 2772 | 14 | 2 | 23 | 1 | 67 | 1604 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-12T11:51:35.076Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:18:37.203Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-31T07:12:00.358Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:59:02.400Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:41:45.308Z"}] | 9 | 123 | 17 | 11/10/2021 10:42:26 AM | 14 | 17 | |||||||||||||||||||||
| 3215 | 4/12/2021 11:54:45 AM | 1/11/2022 8:18:37 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/05<div>OVER READ 2020.09-2020.10</div><br/><b>Journal Number</b>: [475315]<br/><b>Journal Amount</b>: [589.13] | 25 | 3 | 2768 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-12T11:50:43.992Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:58:13.996Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-06T07:58:24.302Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T08:18:38.832Z"}] | 1 | 101 | 4 | 1/11/2022 8:18:37 AM | 12 | 4 | ||||||||||||||||||||||
| 3218 | 4/12/2021 11:34:45 AM | 12/19/2022 6:43:10 AM | Leak credit | Assess a leak for this account reported on 22/01/2020<div><br></div><div><b>RESPONSE QRC </b>:Leak CR ,Journal {937891}Authorized.</div> | 27 | 3 | 2771 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-12T11:34:47.400Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:57:28.277Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:08:35.117Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-04-01T11:40:05.372Z"}] | 1 | 96 | 230 | 4/1/2022 11:43:48 AM | 140968 | 172 | 230 |