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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3219
LatestTicket
CreatedAt
4/12/2021 11:55:25 AM
UpdatedAt
11/10/2021 10:42:26 AM
Subject
LOG QUERY
Description
&nbsp;<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><p class="MsoNormal"><b><u><span lang="EN-ZA">RESPONSE:<o:p></o:p></span></u></b></p> <p class="MsoNormal"><span lang="EN-ZA">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p><br></td></tr></tbody></table>
Priority
Disposition
27
ConversationType
3
Parent
Account
2772
OpenedBy
AssignedTo
14
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1604
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-04-12T11:51:35.076Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T08:18:37.203Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-31T07:12:00.358Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:59:02.400Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:41:45.308Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
17
ResolvedAt
11/10/2021 10:42:26 AM
Thread
ResolvedBy
14
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17
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