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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3227
LatestTicket
CreatedAt
4/12/2021 12:33:00 PM
UpdatedAt
7/3/2022 8:51:18 AM
Subject
LOG QUERY
Description
&nbsp;<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br><b><u>QRC RESPONSE:</u></b> Reconnection fees are raised on accounts with water meters and is due payable if account is on the disconnection list for arrear debt. Based on assessment account was in arrears and disconnection issued, therefore reconnection fees was due payable.</td></tr></tbody></table>
Priority
Disposition
27
ConversationType
3
Parent
Account
2781
OpenedBy
AssignedTo
4
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-12T12:33:01.988Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:06:13.304Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
14
ResolvedAt
7/3/2022 8:51:18 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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