Details

Conversation

EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
3223
LatestTicket
CreatedAt
4/12/2021 12:14:09 PM
UpdatedAt
5/17/2022 8:51:08 AM
Subject
High water consumption and inflated rates charge
Description
<p class="MsoNormal"><b><u><span lang="EN-ZA">RESPONSE:<o:p></o:p></span></u></b></p> <p class="MsoNormal"><span lang="EN-ZA">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">&nbsp;</span></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
2776
OpenedBy
AssignedTo
20
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-12T12:14:11.220Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:03:07.089Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T10:44:20.578Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-21T08:26:45.013Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
17
ResolvedAt
5/17/2022 8:51:08 AM
Thread
ResolvedBy
20
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17