Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3374 | 4/19/2021 11:06:49 AM | 4/19/2022 6:23:32 AM | Leak credit | Kindly assess a leak credit for the period 201910-202008<div><br></div><br/><b>Journal Number</b>: [BJ71126436]<br/><b>Journal Amount</b>: [52028.78] | 27 | 3 | 2892 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T11:06:52.511Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-09-22T12:09:04.576Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:49:18.344Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-04-19T06:19:18.759Z"}] | 1 | 96 | 2 | 4/19/2022 6:23:32 AM | 10 | 2 | ||||||||||||||||||||||
| 3373 | 4/19/2021 10:55:46 AM | 11/2/2021 11:48:52 AM | HIGH CONSUMPTION - WATER | CONSUMER QUERYING THE BILLING OF JANUARY 2021 BILL. KINDLY INVESTIGATE AND RESOLVE.<div>Response: An urgent reading update has been requested on 29-10-2021 in order for interim's to be reversed. Query closed as reading is an automated process. Consumer may log a new query if the latest reading results in a debit back charge.</div> | 27 | 3 | 2891 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:56:57.272Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:23:46.262Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-29T12:16:48.794Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-29T12:34:50.645Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:48:53.097Z"}] | 1 | 101 | 15 | 11/2/2021 11:48:52 AM | 14 | 15 | ||||||||||||||||||||||
| 3372 | 4/19/2021 10:48:16 AM | 8/4/2021 9:52:18 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201808-202002<br/><b>Journal Amount</b>: [-R4,811.87] | 27 | 3 | 2890 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T10:48:19.233Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-04T09:51:25.995Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-04T09:51:39.413Z"}] | 1 | 95 | 8/4/2021 9:52:18 AM | 172 | 3 | |||||||||||||||||||||||
| 3371 | 4/19/2021 10:45:41 AM | 4/19/2021 10:46:40 AM | LATE TERMINATION QUERY | CONSUMER HAS SOLD THE PROPERTY. ACCOUNT STILL BEING BILLED. KINDLY TERMINATE SERVICES,CONSUMER STATES THAT HE SHOULD HAVE A CREDIT DUE TO HER. | 4 | 2 | 2889 | 14 | 77 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:47:48.989Z"}] | 77 | 4/19/2021 10:46:40 AM | 14 | 14 | |||||||||||||||||||||||||||
| 3371 | 4/19/2021 10:41:25 AM | 9/21/2022 6:33:58 PM | LATE TERMINATION QUERY | CONSUMER SOLD PROPERTY. KINDLY TERMINATE SERVICES,ALSO STATING THAT HE HAS A CREDIT DUE TO HIM. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Response: Referred to coastal billing as to 2020/10 registration</div><div><br></div> | 27 | 3 | 2889 | 7 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:42:37.515Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:48:02.147Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-04-19T11:39:07.633Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T12:21:28.956Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T12:33:53.683Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T12:44:36.966Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:48:20.233Z"}] | 6 | 122 | 15 | 7/12/2022 9:10:00 AM | 8 | 8 | ||||||||||||||||||||||
| 591 | 4/19/2021 10:30:16 AM | 2/20/2022 7:36:54 AM | HIGH CONSUMPTION - DUPLICATE CHARGE | CONSUMER QUERYING HIGH CONSUMPTION/DUPLICATE WATER CHARGE. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 830 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:31:27.015Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:47:37.177Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:28:18.104Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-20T07:32:30.782Z"}] | 1 | 101 | 13 | 2/20/2022 7:36:54 AM | 14 | 13 | ||||||||||||||||||||||
| 3370 | 4/19/2021 10:26:00 AM | 11/2/2021 11:46:57 AM | 6 Months Policy | Kindly assess a leak credit for the period 201903-202009<div>Response: No leak letter received but six months policy applied </div> | 30 | 3 | 2888 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T10:26:02.806Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T08:00:12.059Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T08:01:47.237Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T08:20:45.635Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:46:57.730Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 3369 | 4/19/2021 10:18:39 AM | 7/21/2021 12:15:11 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2887 | 74 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T10:18:42.137Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T12:57:40.132Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:15:24.151Z"}] | 1 | 44 | 7/21/2021 12:15:11 PM | 172 | 14 | |||||||||||||||||||||||
| 3368 | 4/19/2021 10:16:27 AM | 7/21/2021 12:14:10 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 4 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T10:16:29.489Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T12:58:28.213Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:14:21.379Z"}] | 1 | 44 | 7/21/2021 12:14:10 PM | 4 | 14 | ||||||||||||||||||||||||
| 3366 | 4/19/2021 10:10:57 AM | 11/2/2021 12:23:28 PM | Leak Credit | Kindly assess a leak | 27 | 3 | 2886 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T10:10:59.955Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:46:25.056Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-02T12:23:03.589Z"}] | 1 | 96 | 13 | 11/2/2021 12:23:28 PM | 172 | 13 | ||||||||||||||||||||||
| 3367 | 4/19/2021 10:05:30 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<br/><b>Journal Amount</b>: [52864.80] | 27 | 3 | 2885 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-19T10:05:32.747Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-31T07:00:58.284Z"}] | 77 | 67 | 5/19/2022 7:53:10 AM | 18 | 2 | |||||||||||||||||||||||
| 3365 | 4/19/2021 9:57:41 AM | 11/2/2021 11:45:30 AM | Late termination | Kindly assess a late termination.<div>Response: No change of ownership, possible indigent air account. Refer debtor to the Indigent section to complete a Deceased Affidavit application.</div> <p class="MsoNormal"><span lang="EN-US"> </span></p> | 27 | 3 | 2884 | 74 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T09:57:44.198Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T07:39:03.559Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T07:47:03.013Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T07:49:12.285Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T09:30:34.196Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:45:31.024Z"}] | 6 | 122 | 3 | 11/2/2021 11:45:30 AM | 172 | 3 | ||||||||||||||||||||||
| 3364 | 4/19/2021 9:56:16 AM | 11/21/2022 11:40:26 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div><br><div>Response: Allocated to water works for further investigation</div></div><div><br></div><div><b><u>QRC RESPONSE:</u></b> High consumption logged REF: 761285 with water works department.</div><div>Customer needs to appoint plumber to check if there any internal leaks.</div><div><br></div><div><b><u>QRC RESPONSE</u></b>: The last report on water works system REF: 807482 Dated 2022/10/26 states no leak on the meter box. The customer needs appoint a plumber to check for internal leaks and if they had any plumbing repairs done log a new query and provide a plumber’s report/affidavit. Query Closed</div><div><br></div> | 27 | 3 | 2883 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T09:57:27.510Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:37:49.267Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:50:32.110Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:55:39.623Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:55:49.097Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:56:56.116Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:57:10.379Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:45:14.548Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-14T10:54:12.130Z"}] | 1 | 96 | 230 | 11/21/2022 11:40:26 AM | 140021 | 8 | 8 | |||||||||||||||||||||
| 3362 | 4/19/2021 9:53:50 AM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2882 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-19T09:53:53.200Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:44:24.716Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3361 | 4/19/2021 9:49:37 AM | 11/21/2021 7:47:26 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201912-202007 <div>6 month policy processed for 201911/202006</div><br/><b>Journal Number</b>: [873438] | 24 | 3 | 2881 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T09:49:39.623Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:43:58.058Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-02T12:24:30.900Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-04T07:25:58.314Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-21T06:40:09.307Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-21T07:43:43.694Z"}] | 1 | 101 | 10 | 10 | |||||||||||||||||||||||||
| 3360 | 4/19/2021 9:45:23 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><br></div><div>Response: Consumer is appoint a plumber to access if there is no leak as consumption is above 21kl </div> | 27 | 3 | 2880 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-19T09:45:26.416Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T12:12:11.785Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:43:31.870Z"}] | 1 | 96 | 15 | 5/19/2022 7:53:10 AM | 18 | 15 | ||||||||||||||||||||||
| 3359 | 4/19/2021 9:34:22 AM | 6/14/2022 6:43:12 AM | water query no reading taken for a long time | water query<br/><b>Journal Number</b>: [BJ71102959]<br/><b>Journal Amount</b>: [-R1,739.49] | 27 | 3 | 2879 | 7 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T09:35:46.977Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:25:44.149Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-29T12:43:55.702Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:42:41.380Z"}] | 1 | 101 | 14 | 6/14/2022 6:43:07 AM | 3 | 3 | ||||||||||||||||||||||
| 3356 | 4/19/2021 9:31:56 AM | 3/28/2022 7:25:06 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the period 202010-202011<div><br></div><div>Response: Six months policy adjusted</div><br/><b>Journal Number</b>: [bj71709337]<br/><b>Journal Amount</b>: [52519.79] | 27 | 3 | 2878 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T09:31:59.394Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T11:03:04.906Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T11:52:08.189Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:42:07.248Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-01T10:37:43.480Z"}] | 1 | 101 | 2 | 3/28/2022 7:25:06 AM | 17 | 2 | ||||||||||||||||||||||
| 3357 | 4/19/2021 9:30:27 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><br></div><div>Response: Consumer advised to appoint plumber to check for leaks as consumption exceeds 21kl and could be affected with stage 3</div> | 27 | 3 | 2877 | 18 | 2 | 23 | 1 | 67 | 1478 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-19T09:30:30.563Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T11:54:46.571Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T11:58:45.652Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T12:05:26.077Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T10:41:23.059Z"}] | 1 | 96 | 15 | 5/19/2022 7:53:10 AM | 18 | 15 | |||||||||||||||||||||
| 3355 | 4/19/2021 9:13:42 AM | 2/23/2023 7:35:31 AM | Remove electricity charge | Kindly remove an electricity charge for this account as this consumer is using per paid <div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div><br></div><div>Journal processed and approved. Query resolved.</div> | 30 | 3 | 2876 | 5 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T09:13:46.876Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:28:09.926Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:29:24.508Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T10:59:36.394Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:41:33.016Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T10:39:32.333Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T13:01:17.022Z"}] | 2 | 103 | 214 | 133035 | 6 |