Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
3357
LatestTicket
CreatedAt
4/19/2021 9:30:27 AM
UpdatedAt
5/19/2022 7:53:10 AM
Subject
WATER QUERY
Description
WATER QUERY<div><br></div><div>Response: Consumer advised to appoint plumber to check for leaks as consumption exceeds 21kl and could be affected with stage 3</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2877
OpenedBy
AssignedTo
18
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1478
History
[{"op":"R","uid":"18","un":"lindan","dt":"2021-04-19T09:30:30.563Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T11:54:46.571Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T11:58:45.652Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T12:05:26.077Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T10:41:23.059Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
15
ResolvedAt
5/19/2022 7:53:10 AM
Thread
ResolvedBy
18
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
15