Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3373
LatestTicket
CreatedAt
4/19/2021 10:55:46 AM
UpdatedAt
11/2/2021 11:48:52 AM
Subject
HIGH CONSUMPTION - WATER
Description
CONSUMER QUERYING THE BILLING OF JANUARY 2021 BILL. KINDLY INVESTIGATE AND RESOLVE.<div>Response: An urgent reading update has been requested on 29-10-2021 in order for interim's&nbsp; to be reversed. Query closed as reading is an automated process. Consumer may log a new query if the latest reading results in a debit back charge.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2891
OpenedBy
AssignedTo
14
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:56:57.272Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:23:46.262Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-29T12:16:48.794Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-29T12:34:50.645Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:48:53.097Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
15
ResolvedAt
11/2/2021 11:48:52 AM
Thread
ResolvedBy
14
WasCreatedByCustomer
HasIvrcall
Creator
Updator
15