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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3360
LatestTicket
CreatedAt
4/19/2021 9:45:23 AM
UpdatedAt
5/19/2022 7:53:10 AM
Subject
WATER QUERY
Description
WATER QUERY<div><br></div><div>Response: Consumer is appoint a plumber to access if there is no leak as consumption is above 21kl&nbsp;</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2880
OpenedBy
AssignedTo
18
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"18","un":"lindan","dt":"2021-04-19T09:45:26.416Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T12:12:11.785Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:43:31.870Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
15
ResolvedAt
5/19/2022 7:53:10 AM
Thread
ResolvedBy
18
WasCreatedByCustomer
HasIvrcall
Creator
Updator
15
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