Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3444 | 4/20/2021 12:40:27 PM | 1/11/2023 9:23:34 AM | Remove service | <span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Please remove electricity consumer is using pre- paid meter number 01023694365</span><div><span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;"><br></span></div><div><font face="Calibri, sans-serif"><span style="font-size: 16px;">2022.01.11 SEND EMAIL TO ROY FOR REMOVAL OF ELECTRICITY METER.</span></font></div> | 30 | 3 | 2942 | 5 | 2 | 23 | 2 | 58 | 1522 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T12:40:20.618Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-15T08:10:30.466Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T11:58:26.713Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T08:38:45.692Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:07:16.310Z"}] | 2 | 103 | 14 | 4 | |||||||||||||||||||||||
| 3443 | 4/20/2021 11:25:06 AM | 4/12/2022 9:39:10 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the period 201904-202004<br/><b>Journal Number</b>: [874831] | 24 | 3 | 2941 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T11:25:00.891Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:05:22.803Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-21T06:33:02.082Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 3442 | 4/20/2021 11:19:33 AM | 3/28/2022 6:35:04 AM | High water consumption | <span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">High water consumption to be investigated.</span><div><span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">leak credit adjustment done 201902/202010 AV 15KL</span></div><br/><b>Journal Number</b>: [880800]<br/><b>Journal Amount</b>: [150308.62] | 27 | 3 | 2940 | 5 | 2 | 23 | 1 | 67 | 1521 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T11:19:27.264Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-17T10:00:40.119Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-08T06:08:25.494Z"}] | 1 | 96 | 3/28/2022 6:35:04 AM | 5 | 2 | ||||||||||||||||||||||
| 3441 | 4/20/2021 11:14:07 AM | 11/20/2021 7:52:27 AM | Six months policy | Please assess account for six months policy for period 2020/02-2020/10<div><br></div><div>Response: Six months policy adjustment done and it resulted to a debit</div><div><br></div><div>-Indigent subsidy write off applied on water for queried period.</div> | 27 | 3 | 2939 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T11:14:00.586Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T10:31:42.800Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:04:29.277Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T07:51:04.838Z"}] | 1 | 101 | 13 | 11/20/2021 7:52:27 AM | 173 | 13 | ||||||||||||||||||||||
| 3440 | 4/20/2021 11:05:27 AM | 2/25/2022 12:54:38 PM | High consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2938 | 75 | 2 | 23 | 1 | 67 | 1520 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T11:05:21.333Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:03:55.075Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T13:03:07.789Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-05T08:32:04.282Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-02-25T12:54:38.301Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-02-25T12:54:40.907Z"}] | 9 | 123 | 16 | 2/25/2022 12:54:38 PM | 173 | 16 | |||||||||||||||||||||
| 3439 | 4/20/2021 11:04:14 AM | 3/28/2022 7:08:29 AM | 6 months policy 20200927 | 6 months policy 20200927<br><b>Journal Number</b>: [256641]<br><br><br/><b>Journal Amount</b>: [-R3308.24] | 27 | 3 | 2937 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-20T11:04:08.375Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:42:06.998Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:42:17.759Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:42:48.889Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 3 | |||||||||||||||||||||||
| 3438 | 4/20/2021 11:02:03 AM | 3/28/2022 7:08:29 AM | 6 months policy 20191220 | 6 months policy 20191220<br/><b>Journal Number</b>: [256642] | 27 | 3 | 2936 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-20T11:01:57.422Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:02:45.303Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:35:03.895Z"}] | 1 | 101 | 11 | 3/28/2022 7:08:29 AM | 6 | 11 | ||||||||||||||||||||||
| 3436 | 4/20/2021 11:02:01 AM | 4/13/2023 10:14:51 AM | Leak | <span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Report from w/w for a fixed meter leak ref no.709084</span><div><span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><u><i>QRC-Response 2023/04/11</i></u></span></div><div><font face="Calibri, sans-serif"><span style="font-size: 16px;"><u><i>100% credit done</i></u></span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 16px;">The 100% credit of Water Adjustment has been assessed according to the Water works report.<b>Journal Number</b>: [532692] submitted for review and authorization.</span></font></div><br/><b>Journal Amount</b>: [9276.72] | 27 | 3 | 2935 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T11:01:55.132Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:01:22.038Z"}] | 1 | 96 | 14 | 4/13/2023 10:14:44 AM | 145212 | 8 | 8 | |||||||||||||||||||||
| 3437 | 4/20/2021 11:01:17 AM | 4/20/2021 11:01:19 AM | 2 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T11:01:19.795Z"}] | 2 | ||||||||||||||||||||||||||||||||||||
| 3435 | 4/20/2021 10:53:26 AM | 3/28/2022 7:23:36 AM | High consumption | Kindly assess a high consumptions on this account <br/><b>Journal Amount</b>: [11955.14] | 27 | 3 | 2934 | 13 | 2 | 23 | 1 | 67 | 1519 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T10:53:20.249Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:26:21.862Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T12:35:14.606Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T10:48:16.772Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:41:14.570Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:45:02.868Z"}] | 1 | 67 | 3/28/2022 7:23:36 AM | 13 | 214 | ||||||||||||||||||||||
| 3433 | 4/20/2021 10:47:10 AM | 3/22/2022 7:09:10 AM | test | test | 4 | 2 | 2 | 80 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:47:12.261Z"}] | 80 | 3/22/2022 7:09:10 AM | 2 | 2 | ||||||||||||||||||||||||||||
| 3432 | 4/20/2021 10:45:15 AM | 4/12/2022 9:39:10 AM | Late termination | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Late termination - </span><span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Water, refuse, fire and sewerage.</span><div><font face="Calibri, sans-serif"><span style="font-size: 12pt;">Journal </span><span style="font-size: 16px;">captured</span><span style="font-size: 12pt;"> and pending approval.</span></font></div><br/><b>Journal Number</b>: [842410]<br/><b>Journal Amount</b>: [162748.63] | 27 | 3 | 2933 | 4 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T10:45:08.988Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-14T12:50:40.941Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-14T12:51:24.887Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-18T08:06:42.316Z"},{"op":"R","uid":"756","un":"nontandazos","dt":"2022-01-31T09:38:52.249Z"}] | 6 | 107 | 4/12/2022 9:39:10 AM | 4 | 756 | |||||||||||||||||||||||
| 3431 | 4/20/2021 10:40:51 AM | 5/30/2022 1:57:16 PM | Leak letter | Plumber's report submitted by consumer and filed.<div>leak credit adjustment done </div><br/><b>Journal Number</b>: [851261]<br/><b>Journal Amount</b>: [-R9,821.17] | 27 | 3 | 2932 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T10:40:45.436Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T07:03:48.124Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-31T07:14:42.662Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T13:00:26.099Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-20T08:04:50.191Z"}] | 1 | 96 | 6 | 5/30/2022 1:56:58 PM | 3 | 3 | ||||||||||||||||||||||
| 3430 | 4/20/2021 10:27:12 AM | 3/22/2022 7:09:10 AM | test | test | 4 | 3 | 2 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:27:21.305Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:46:51.719Z"}] | 1 | 44 | 3/22/2022 7:09:10 AM | 2 | 2 | ||||||||||||||||||||||||
| 3429 | 4/20/2021 10:20:50 AM | 3/22/2022 7:09:10 AM | test | test | 4 | 2 | 2 | 77 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:20:52.965Z"}] | 77 | 3/22/2022 7:09:10 AM | 2 | 2 | ||||||||||||||||||||||||||||
| 3429 | 4/20/2021 10:19:05 AM | 3/22/2022 7:09:10 AM | testing | testing | 4 | 1 | 2 | 9 | 30 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:19:08.346Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:19:38.698Z"}] | 30 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||||||
| 3429 | 4/20/2021 10:11:48 AM | 3/22/2022 7:09:10 AM | dlkd;lfkl;dgfkl; | testing | 4 | 2 | 2 | 78 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:11:50.361Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-20T10:18:29.894Z"}] | 78 | 3/22/2022 7:09:10 AM | 2 | 2 | ||||||||||||||||||||||||||||
| 3428 | 4/20/2021 10:08:22 AM | 11/21/2021 8:38:16 AM | Leak letter | <span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Consumer reported water meter leak to w/w ref no.709645</span><div><span style="font-size:12.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">leak credit journal was done in 202009 for March to June 2020.</span></div> | 27 | 3 | 2931 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T10:08:16.156Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T08:16:39.379Z"}] | 1 | 96 | 6 | 11/21/2021 8:38:16 AM | 173 | 6 | ||||||||||||||||||||||
| 3422 | 4/20/2021 9:54:27 AM | 3/28/2022 7:08:29 AM | Six months policy | Please assess account for six months policy for period 2019/02-2020/07<div>Response: Six months policy adjusted</div><br><b>Journal Number</b>: [BJ71709359]. Journal processed and approved. Query resolved. | 27 | 3 | 2930 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-20T09:54:21.618Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T07:18:13.928Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-31T08:11:53.525Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:58:41.242Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-21T09:35:12.751Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:32:38.196Z"}] | 1 | 101 | 214 | 3/28/2022 7:08:29 AM | 6 | 214 | ||||||||||||||||||||||
| 3426 | 4/20/2021 9:48:04 AM | 6/11/2021 12:37:23 PM | 6 Months Policy | Kindly assess a Six Months Policy for this account | 27 | 3 | 2929 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-20T09:47:57.908Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-11T12:36:27.337Z"}] | 1 | 95 | 6/11/2021 12:37:23 PM | 172 | 12 |