Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2911 | 4/22/2021 8:54:08 AM | 3/28/2022 7:08:29 AM | HIGH WATER CONSUMPTION - PLUMBERS LETTER | CONSUMER SUBMISSION OF PLUMBERS LETTER DUE TO HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div>Journal Done</div> | 30 | 3 | 2541 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T08:54:01.047Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:27:05.268Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:39:34.777Z"}] | 1 | 96 | 18 | 18 | |||||||||||||||||||||||||
| 3512 | 4/22/2021 8:47:18 AM | 2/19/2022 10:01:24 AM | Leak letter | Please assess account for leak..<div>Consumption still high after date of repairs consumer needs to submit another letter.</div> | 27 | 3 | 2996 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:47:11.186Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T08:54:50.241Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:50:53.045Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-19T10:00:15.377Z"}] | 1 | 96 | 17 | 2/19/2022 10:01:24 AM | 124249 | 173 | 17 | |||||||||||||||||||||
| 3513 | 4/22/2021 8:46:57 AM | 2/23/2023 9:58:42 AM | Leak Credit | Kindly assess a leak for the period 202004-202008<div><b><br></b></div><div><b>Duplicate query, refer to query #50616</b></div> | 27 | 3 | 2995 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T08:46:59.147Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T09:17:58.938Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:50:02.155Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-19T09:14:12.807Z"}] | 1 | 96 | 14 | 2/23/2023 9:58:42 AM | 142680 | 13 | 13 | |||||||||||||||||||||
| 3511 | 4/22/2021 8:44:07 AM | 11/21/2021 10:49:28 AM | Leak | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Meter leak reported to water works ref number 716851 </span> | 27 | 3 | 2994 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:43:59.322Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:06:17.065Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:49:28.775Z"}] | 1 | 96 | 11 | 11/21/2021 10:49:28 AM | 173 | 11 | ||||||||||||||||||||||
| 3510 | 4/22/2021 8:43:00 AM | 11/21/2021 10:49:01 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 2993 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T08:42:53.227Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:48:25.639Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3509 | 4/22/2021 8:40:55 AM | 2/23/2023 8:54:46 AM | High water consumption | Kindly assess a high water consumption on this account for the period 2020/06/28<div><br></div><div>QRC Response - queried period does not qualify for 6 months policy </div><div>Query resolved </div> | 27 | 3 | 2992 | 15 | 2 | 23 | 1 | 67 | 1549 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T08:40:56.982Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:47:29.964Z"}] | 1 | 101 | 14 | 2/23/2023 8:54:46 AM | 143074 | 13 | 13 | ||||||||||||||||||||
| 3507 | 4/22/2021 8:38:21 AM | 5/6/2022 12:41:09 PM | Six months policy | Please assess account for six months policy for period 2019/03-2020/07.<div>6 months policy journal done for 202008 period.</div><br/><b>Journal Number</b>: [768905] | 24 | 3 | 2991 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:38:14.020Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:46:52.778Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T10:11:07.361Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T10:30:16.200Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-05-06T12:41:09.703Z"}] | 1 | 101 | 6 | 6 | |||||||||||||||||||||||||
| 3508 | 4/22/2021 8:34:21 AM | 10/27/2022 11:00:26 AM | High water consumption | Kindly assess a high water consumption for this account on 2020/06/28<div><br></div><div>do not qualify for 6 month policy</div> | 27 | 3 | 2990 | 15 | 2 | 23 | 1 | 67 | 1548 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T08:34:23.268Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:46:16.180Z"}] | 1 | 101 | 14 | 10/27/2022 11:00:26 AM | 10 | 10 | |||||||||||||||||||||
| 3506 | 4/22/2021 8:31:48 AM | 5/21/2022 10:41:46 AM | Six months policy | Please assess account for six months policy for period 2018/06-2020/06<br/><b>Journal Number</b>: [741943]<br/><b>Journal Amount</b>: [-R36,949.19] | 27 | 3 | 2989 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:31:41.196Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:45:35.545Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-28T11:23:55.844Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-28T11:43:37.011Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-21T10:20:34.221Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-21T10:41:15.021Z"}] | 1 | 101 | 3 | 5/21/2022 10:41:46 AM | 6 | 3 | ||||||||||||||||||||||
| 3505 | 4/22/2021 8:29:26 AM | 4/12/2022 9:39:10 AM | ELECTRICITY QUERY DOUBLE CHARGE | ELECTRICITY QUERY DOUBLE CHARGE<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><br/><b>Journal Number</b>: [747202] | 24 | 3 | 2988 | 2 | 23 | 77 | 103 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-22T08:29:18.325Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:29:24.897Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T12:09:04.111Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T06:58:29.981Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:42:26.272Z"}] | 1 | 96 | 12 | 12 | |||||||||||||||||||||||||
| 3504 | 4/22/2021 8:25:18 AM | 2/13/2022 10:25:30 AM | Six months policy | Please assess account for six months policy for period 2017/08-2020/01.<div><br></div> | 27 | 3 | 2987 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:25:10.669Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:41:06.822Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:24:11.172Z"}] | 1 | 101 | 13 | 2/13/2022 10:25:30 AM | 173 | 13 | ||||||||||||||||||||||
| 3503 | 4/22/2021 8:15:47 AM | 11/21/2021 10:40:17 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 2986 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T08:15:39.572Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:39:34.324Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3502 | 4/22/2021 8:12:22 AM | 5/19/2022 7:53:10 AM | FIRE LEVY QUERY DOUBLE CHARGE | FIRE LEVY QUERY DOUBLE CHARGE<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 2985 | 18 | 2 | 23 | 77 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-22T08:14:27.169Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:27:39.563Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:38:33.264Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:35:24.354Z"}] | 3 | 105 | 214 | 5/19/2022 7:53:10 AM | 18 | 214 | ||||||||||||||||||||||
| 3501 | 4/22/2021 8:10:03 AM | 3/28/2022 7:25:06 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION AS AT JANUARY 2021. KINDLY INVESTIGATE AND RESOLVE.<div>6 month journal processed for 20207/202102</div><br/><b>Journal Number</b>: [851268] | 24 | 3 | 2984 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T08:09:56.488Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-20T07:45:46.535Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:37:44.015Z"}] | 1 | 101 | 10 | 10 | |||||||||||||||||||||||||
| 3500 | 4/22/2021 8:01:58 AM | 2/2/2022 7:49:28 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION - CONSUMER STATES READINGS ARE INCORRECT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 2983 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T08:01:50.824Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T08:03:20.872Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:36:14.427Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T12:23:14.883Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-02-02T07:39:13.063Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-02-02T07:49:29.011Z"}] | 1 | 111 | 14 | 14 | |||||||||||||||||||||||||
| 3499 | 4/22/2021 7:53:48 AM | 7/12/2022 9:26:45 AM | LATE TERMINATION QUERY - REFUND | CONSUMER SOLD PROPERTY. REQUEST FOR INVESTIGATION OF ACCOUNT AND REFUND BY CONSUMER.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Refund processed 20210930, query resolved.</div> | 27 | 3 | 2982 | 11 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-22T07:53:40.535Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-29T13:09:06.435Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:32:56.889Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-27T10:08:51.639Z"}] | 6 | 60 | 14 | 7/12/2022 9:26:45 AM | 8 | 8 | ||||||||||||||||||||||
| 3497 | 4/22/2021 7:46:13 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY. Journal processed and approved. Query resolved. | 27 | 3 | 2981 | 18 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-22T07:48:18.437Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:30:19.364Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:42:51.262Z"}] | 1 | 101 | 214 | 5/19/2022 7:53:10 AM | 18 | 214 | ||||||||||||||||||||||
| 3494 | 4/22/2021 7:35:10 AM | 11/21/2021 10:24:28 AM | High consumption | Kindly assess a high consumption on this account as there has been no leak discovered.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 74 | 2 | 23 | 1 | 67 | 1542 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T07:35:13.602Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:23:49.704Z"}] | 9 | 123 | 14 | 11/21/2021 10:24:28 AM | 172 | 14 | ||||||||||||||||||||||
| 3493 | 4/22/2021 7:29:08 AM | 8/3/2022 12:33:18 PM | SIX MONTHS POLICY | Please apply six months policy for period 201907 - 202003<div><br><div><br></div><div><span style="white-space:pre"></span></div><div><br></div><div><div><br></div><div><br></div></div></div> | 30 | 3 | 2980 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-22T07:31:13.407Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:22:37.055Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-09T10:21:32.156Z"}] | 1 | 101 | 14 | 187 | |||||||||||||||||||||||||
| 3492 | 4/22/2021 7:24:51 AM | 1/11/2023 9:53:40 AM | Leak Credit | Kindly assess a leak on this account that was reported in December 2019<div>water consumption still high, account flag expires 20220112</div> | 30 | 3 | 2979 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-22T07:24:53.830Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-20T08:17:19.761Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:22:13.004Z"}] | 1 | 96 | 6 | 141504 | 6 |